UserGems Reviews & Product Details

As we approach our fifth anniversary as a UserGems client it is a great time to share with others what a fantastic resource UserGems is.

Our Account Executives appreciate the leads as these are former users who have moved to a different organization that is not a current client. It sounds so simple and it works! We have sales every week from these leads. UserGems also provides additional contacts for opportunities that we are already working and this multi-threading has been beneficial. We have also set up target accounts and UserGems notifies us when a new person is promoted or hired into a position that we would want to reach out to.

If you have users that move to another organization and you believe they would be a good prospect then you must have UserGems! Review collected by and hosted on G2.com.

The only downside may be the volume of leads. We have a dedicated BDR to vet the leads and create opportunities for the Account Executives. Review collected by and hosted on G2.com.

UserGems automates the hours I would normally spend hunting for potential champions. It surfaces contacts at prospect accounts who've recently moved over from accounts using our software. These indivuduls have proven to be strong champions time and again. If they already have firsthand experience with the value our software provides, they're exactly the type of person I want to speak to at a new account. Review collected by and hosted on G2.com.

It can sometimes takes a while for new suggestions to populate. Realistically, it's competely fine because reaching out to someone who's been a at a new org for a week is much too early. Once they've been there for a few monhts and have an understanding of how the new org operates, that's the best time to talk with them. Review collected by and hosted on G2.com.

UserGems has proven to be an invaluable tool in our outreach and customer relationship strategies. One of the standout features of this platform is its ability to identify former Lattice users who have transitioned to new organizations. This functionality has greatly enhanced our efforts in reconnecting with past users and leveraging their familiarity with our products to establish new opportunities.

The platform’s intuitive interface and comprehensive database make tracking and reaching out to these individuals a seamless process. By keeping us informed about where our former users have moved, UserGems ensures that we can maintain and reignite relationships that might otherwise have been lost. This has not only helped in retaining customers but also in expanding our network within new organizations.

Overall, UserGems has significantly boosted our efficiency in identifying and engaging with key contacts, making it an essential tool for any business looking to maximize their customer connections. Review collected by and hosted on G2.com.

I would love if there is a web portal instead of being through Salesforce Review collected by and hosted on G2.com.

What I like best about UserGems is its ability to seamlessly track job changes and provide timely alerts on key decision-makers, which ensures we never miss a beat when it comes to identifying new opportunities. Its intuitive AI-driven insights allow us to stay proactive in our outreach, ultimately driving more meaningful conversations and accelerating our deal flow. The efficiency and accuracy UserGems brings to our revenue operations have truly been transformative. Review collected by and hosted on G2.com.

I want to provide a real criticism so you know this isn't a fake review. I would love updates more than once per month. Review collected by and hosted on G2.com.

Most helpful thing about UserGems: My team gets monthly batches of UserGems to reach out to and I've found in my previous role as a BDR and in my current role as an AE that UserGems consistently outperforms other leads that we self-generate. We're constantly using UserGem reports for outreach within my organization because it's easy & straightforward.

Upsides: Direct source to people who are familiar with the platform I sell, saving time regarding the necessary steps in our sales process and leading to higher deal sizes. Review collected by and hosted on G2.com.

Least helpful: On rare occasions I'll have UserGems that are not in industries or job roles that would make my outreach valid to that prospect, but that's rarely an issue if you spend a few seconds looking at the person's LinkedIn profile before reaching out.

Downsides: None! Who can complain about hotter leads and higher deal sizes from previous happy customers? Review collected by and hosted on G2.com.

It is so helpful to understand who within a company I am selling to has used our product, great way to understand champions and who may be able to help get us farther along in a deal. Review collected by and hosted on G2.com.

Sometimes the email pings gets to me after I am far into the deal, and would love to involve the people identified sooner. Review collected by and hosted on G2.com.

UserGems is truly the BEST tool i've ever used for prospecting. UserGems has significantly streamlined our sales and marketing efforts by providing up-to-date contact information and insights about our target prospects. The platform's ability to track job changes and alert us when key contacts move to new companies is invaluable. This feature alone has helped us re-engage with leads who have moved to new roles where they can influence purchasing decisions. Additionally, the integration with our CRM is seamless, ensuring our data is always current and actionable without manual input.

If your team relies heavily on maintaining contact with key decision-makers and wants to leverage job changes to re-engage prospects, UserGems is a must-have tool. Review collected by and hosted on G2.com.

Nothing. The Platform is literally perfect. Review collected by and hosted on G2.com.

The fact that they're so automated, once it's set up, it's easy to compile a list of leads to flow into a campaign or cadence. They are integrated with our CRM system and automatically create new contact and account records directly in our salesforce. Their CSMs are great to work with and provide a lot of guidance for how to get the most out of your instance. You can also create parameters around the types of leads you want or don't want so you're not paying for unqualified leads. Review collected by and hosted on G2.com.

They can be a bit expensive, however we've been able to prove the ROI year over year so in the end it's worth the investment for us. Review collected by and hosted on G2.com.

UserGems is an absolute lifesaver for anyone in sales! It's like having a personal assistant who's always on top of the latest job changes and company updates. I love how it automates the process of finding new leads and keeping track of my target accounts. The ability to see when someone from my target account moves to a new company is pure gold. It's definitely helped me close more deals. Review collected by and hosted on G2.com.

While UserGems is fantastic overall, I do wish the platform had a slightly better way to filter leads based on specific criteria. Sometimes it can be a bit overwhelming with the amount of data, and it would be great to have more granular control over the search function. Also, while the data is generally accurate, there have been a few instances where information was slightly outdated. Review collected by and hosted on G2.com.

UserGems is extremely valuable in tracking customers for job changes and resurfacing them to our SDR team. Our SDR team loves their monthly usergems batch because they know these leads will be warm and know our brand. Also, our customer success manager, Steven, has been extremely supportive, creative and really helped us get this off the ground.

We've recently started using the Meeting Assistant functionality as well and it has helped our CS and customer-facing teams be more efficient and ensure key contacts are not slipping through the cracks into our CRM . Review collected by and hosted on G2.com.

It took us a bit to start seeing results but once we did it really took off. Review collected by and hosted on G2.com.