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Userflow Reviews & Product Details - Page 2

Userflow Overview

What is Userflow?

Userflow is a user onboarding software for building product tours, onboarding checklists, resource centers and surveys tailored to your app and your users. No coding needed. Userflow has the fastest flow builder on the market, allowing you to build highly-sophisticated flows and checklists.

Userflow Details
Languages Supported
English
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Product Description

User onboarding software for SaaS companies to build truly sophisticated onboarding experiences. Userflow's special sauce is triggers, which are like if this, then that" rules, that allow Userflow to understand everything that's going on in your app, and act accordingly.


Seller Details
Seller
Userflow
HQ Location
San Francisco
Twitter
@userflow
1 Twitter followers
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®

IK
Overview Provided by:

Recent Userflow Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Awesome tool, awesome support"
It is very user-friendly, and intuitive, and there are a lot of options for customization. Further, the customer support team is always VERY fast, ...
Marcos M.
MM
Marcos M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Using Userflow we have achieved exceptional onboarding experiences"
We have explored various onboarding platforms in the past, but Userflow stands out as a game-changer. We particularly appreciate its diverse compon...
Christian M.
CM
Christian M.Mid-Market (51-1000 emp.)
5.0 out of 5
"A Simple, Focused, User Friendly tool"
The simple, straightforward editing experience is the most important feature. The visual layout gives a good overview, while the properties panel h...
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Userflow Media

Userflow Demo - Flow builder
Building flows with Userflow is super intuitive. We show an screenshot of elements in your app that e.g. a tooltip points to. Steps are clearly linked together, giving you a overview of the whole flow at all times. Triggers, Userflow's special sauce, are like "If this, then that" rules that allow...
Userflow Demo - Onboarding checklist
Userflow's checklists work as a great anchor in the user's onboarding journey - the user can always get back into any of your flows, and it serves as hint of what to do next. Tasks are automatically marked as completed based on simple-to-use logic you define.
Userflow Demo - Welcome modal example
Flows can contain modal steps, which are great for prominent messages, such as a "Welcome" message.
Userflow Demo - User profile
Watch a live activity feed of how users interact with your flows and your app in general.
Answer a few questions to help the Userflow community
Have you used Userflow before?
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104 Userflow Reviews

4.8 out of 5
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104 Userflow Reviews
4.8 out of 5
104 Userflow Reviews
4.8 out of 5

Userflow Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for UserflowQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Kent M.
KM
President
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Userflow?

Userflow is intuitive even to nontechnical roles, constantly improving and offers quick and friendly support. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

I can't think of anything that I would change. Review collected by and hosted on G2.com.

What problems is Userflow solving and how is that benefiting you?

We use Userflow to drive our product-led growth sales strategy. Our customers do not always have lots of experience with technology but are often making buying decisions outside of business hours. Userflow allows potential customers to quickly understand how our web application can help them. Review collected by and hosted on G2.com.

Frank G.
FG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Userflow?

Userflow lets product and ux teams get a lot done without needing to involve developers.

It's not just tours and tips, it also gives you the analytics behind everything and integrates with hubspot. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

It is missing "static" blocks that can appear on a page. But with this small feature I would consider it perfect. Review collected by and hosted on G2.com.

What problems is Userflow solving and how is that benefiting you?

Creating and supporting workflows in the product without using extra dev resources. Review collected by and hosted on G2.com.

Matous V.
MV
Growth Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Userflow?

Userflow is my work tool but also my favorite game! The way you build experiences is super intuitive. It can do the essentials (welcome message, onboarding checklist, help widget, tooltips) really quickly and easily, but you can then dive into more advanced stuff and do highly contextual experiences later on in the user journey. You can detect elements present on screen or the URL to define very specific conditions. You can also use user attributes (sent from your database) and user-generated events, so there is a lot to work with, if that is what you want.

The Userflow team is always responsive and helpful and they keep adding features all the time - I am honestly impressed. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

Nothing really; when I lack some features, they magically appear a few weeks later. Review collected by and hosted on G2.com.

What problems is Userflow solving and how is that benefiting you?

Onboarding new users, guiding them straight to experiencing the value of our product! Also providing helpful resources in the right context, or on-demand. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Userflow?

The functionality is great and very easy to use for non-software developers. This means that our product managers can manage the content. The functionality itself is very robust, and there are lots of cool features. Additionally, the support is top-notch, and questions are directly answered in a very quick time. So far we have a lot of positive feedback internally about the userflows we have been able to create. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

It would be great if there was also a knowledge base system included too, that way you could manage all content in one SaaS product. Review collected by and hosted on G2.com.

What problems is Userflow solving and how is that benefiting you?

Userflow allows us to create interactive how-to guides which users can trigger manually to help walk them through some of the most common steps in our platform. Review collected by and hosted on G2.com.

Joe M.
JM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Userflow?

It is so easy to use for a non technical person. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

I asked for a guided onboarding session and they sent me to some pretty arbitrary helpdesk stuff. Obviously they are all about that self serve. Review collected by and hosted on G2.com.

What problems is Userflow solving and how is that benefiting you?

Our payments application has a vast depth of features, and most of our users rarely get to a point where they fully understand what it's capable of. Userflow helps ensure that our users get at least a surface level understanding of the potential of the platform straight away and for merchants who want to do things on their own it's essential. Review collected by and hosted on G2.com.

Krista C.
KC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Userflow?

Userflow is extremely intuitive and easy to use. Userflow is set up as a low code alternative, making it SUPER quick to launch new notifications, surveys, product tours, etc. I mainly love UI (very user-friendly) with a lot of customizations available if you need them. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

This might be a tricky tool if you anticipate your product UI to change constantly. Due to low code tracking visualization, the product tour/flow might not work if your UI changes. This is a trade-off for any low-code visualizer (not just Userflow!) Review collected by and hosted on G2.com.

What problems is Userflow solving and how is that benefiting you?

In product notifcations

Product tours

Surveys

Checklists for set up Review collected by and hosted on G2.com.

Grace R.
GR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Userflow?

Userflow is simple to use and easy to learn how to implement. The product is constantly improving and providing more beneficial features to create the best experience for our users. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

The in-app analytics data could use some additional filtering/sorting options to help simplify the process of analyzing performance. Although the option to export is helpful, it isn't always the most time efficient. Review collected by and hosted on G2.com.

What problems is Userflow solving and how is that benefiting you?

Userflow has increased our self-serve product adoption for our users. By implementing Userflow, we have reduced the need for human support and deflected an average of 85% of support-related communication this quarter (Q1 2023) alone. Review collected by and hosted on G2.com.

Scott M.
SM
Partner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Userflow?

As a non-technical founder, I can create complex onboarding flows without diverting developers to create them. The program is very intuitive, easy to use and the support from Esben and the team has been great. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

I don't think there's anything I don't like. It does what I need it to do. Review collected by and hosted on G2.com.

What problems is Userflow solving and how is that benefiting you?

When users first encounter our product, they need a lot of direction. Userflow provides this by guiding them through the features of the program. Use of the portal, particularly on the client side has increased substantially due to the step-by-step flows. Review collected by and hosted on G2.com.

Will B.
WB
Growth marketer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Userflow?

We like that we can leverage Userflow to build in-app guides without involving a developer. Our marketing team is lean, so moving quickly is critical, and Userflow makes this possible. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

I have nothing bad to say about Userflow. Review collected by and hosted on G2.com.

What problems is Userflow solving and how is that benefiting you?

Our new trial users are given the option to explore an interactive sandbox of our product. However, dumping users into a complex SaaS tool and hoping they find their way is not a good strategy. So, we needed a tool to build in-app guides and do it fast and without developer support. Review collected by and hosted on G2.com.

KT
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Userflow?

It does what it says quickly, efficiently, and flawlessly and is fanatically supported. This review is long overdue, but in a way, I feel its of more value because I have some decent time under my belt with this platform and still feel as strongly about our subscription today as we did when we signed up. This platform is best-in-class, hands-down and I have tried many of them. No better way to provide a superior experience to your end-users than using a platform that gives them answers on the spot while underway. The days of users sitting and studying manuals and attending lengthly classes from the onset are coming to an end. This is the next iteration of how it gets done. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

Candidly, nothing we dislike. The functionality of the platform is exactly as advertised. Pricing is the most reasonable in the market. Support is fanatical, and while every so often we come across something and think "we got em", we have yet to actually find a bug. Review collected by and hosted on G2.com.

What problems is Userflow solving and how is that benefiting you?

Userflow provides the most effective way for new and experienced users of how platform to gain assistance on navigation, usage and general help. It allows our users to jump into our platform day 1 and learn as they go. Review collected by and hosted on G2.com.