Userflow Reviews & Product Details

We have explored various onboarding platforms in the past, but Userflow stands out as a game-changer. We particularly appreciate its diverse components and interactive features that effectively capture attention and facilitate those crucial "a-ha" moments. Review collected by and hosted on G2.com.

It would be beneficial to include a session replay feature within the platform to observe and analyze how users interact with the onboarding tours. Review collected by and hosted on G2.com.

The simple, straightforward editing experience is the most important feature. The visual layout gives a good overview, while the properties panel has enough details to handle most scenarios.

The deep multi-language support with xliff import and export, and dev/stage/prod deployments were key for us in choosing userflow for our SaaS solution.

The built in resource center with support for announcements, help articles, search, and chatbots put userflow ahead of chameleon.

Finally the support is second to none. Userflow is not a large company, but they listen and work hard to solve customer issues. Review collected by and hosted on G2.com.

Lack of analytics. Userflow is focused on showing tooltips to users, not on figuring out what cohort liked the new brand color.

They have integrations for mixpanel, amplitude and heap for those who want to figure that stuff out. You can use their api to build your own integration if needed.

The api is ok, but not as rich as it could be. Documentation lashes a bit behind but it's sufficient. Review collected by and hosted on G2.com.

The one thing that jumps out most about Userflow is its intuitive user interface. Everything makes sense in an intuitive way, yet allows you to build complex user onboarding flows.

Userflow has also done a great job of continually adding new features. Most recently, the AI Assistant is impressive both in how easy it is to set up and the answers it provides. Review collected by and hosted on G2.com.

Userflow pricing is expensive for small companies. Most notably, the AI Assistant can get pricey fast if your users actually use the chat (which is what you want them to do). Review collected by and hosted on G2.com.

It's intuitive to use. Helps us manage onboarding in a seemless way. We haven't had the time to integrate other aspects of the product but I look forward to doing so. Review collected by and hosted on G2.com.

Dynamic updating of HTML components using Next.JS make it difficult to use the click editor. It often can't remember which component you click unless you assign a key to every component in your app.

Other than that it works great and they provided great support for helping figure this out. Review collected by and hosted on G2.com.

It is a fantastic product at the core by design itself, paving the way for a successful PLG motion. It has a sharp focus doesn't want to do everything under the sun by merely copying competitors. The best thing is the Kanban flow for onboarding with screenshots (no one gives it) and an effortless learning curve. Additionally, it provides users advanced customizations at no code, which others will mostly pro-code. Review collected by and hosted on G2.com.

I don't dislike anything about Userflow. You, however, need to be clear about what you want from the tool; this is an onboarding tool. If you are looking for a tool with excellent product analytics built in, this might not be it. I say this because the product is perfect; the dislike shouldn't just be because of something the product doesn't claim to have in the first place. They have precise positioning and are relatively straightforward to talk to. Review collected by and hosted on G2.com.

I like that setting up flows is very intuitive, even to set up conditions, which tend to be super technical in other tools. Review collected by and hosted on G2.com.

I wish that we could better link things by crating projects where I could organize flows, launchers and CSATs that are all interconnected and related to the same thing. Review collected by and hosted on G2.com.

We swicthed from another User Onboarding Software to Userflow and are so happy with this decision. Sebastian and Esben created an outstanding onboarding service with userflow. Especially we love the individual and personalized content creation and auto-starting options, which are perfect for creating different content for different customers based on their level. Best feature is the new AI Assistant - it's incredible! Also the no-code event tracking is a game changer: it allows precise tracking f.e. how many customers clicked on one specific button, which is obviusly great. Review collected by and hosted on G2.com.

Nothing to dislike. Userflow is indeed a bit "overwhelming" because of its many features and options but you get used to it really fast and, if you need, you can ask the AI Assistant of course ;-) Review collected by and hosted on G2.com.

Userflow is super easy to get started with, and you can quickly build your first Flows etc.

Once implemented on your site, is super fast and easy to make new guide or updated current guides without having to much tech knowledge.

Their chrome extension also makes it easy play around with new ideas you may have. Review collected by and hosted on G2.com.

Going from beginner to expert is not that easy. Review collected by and hosted on G2.com.

- Great to create onboarding walk-throughs and explaining new features to customers

- Easy to use and manage without technical skills

- Unlimited locale support

- Hubspot integration

- Resource center Review collected by and hosted on G2.com.

- Pricing increased over the years

- Managing (missing) translations could be made more convenient Review collected by and hosted on G2.com.

Userflow is intuitive even to nontechnical roles, constantly improving and offers quick and friendly support. Review collected by and hosted on G2.com.

I can't think of anything that I would change. Review collected by and hosted on G2.com.