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4.9 out of 5
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Userback
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175 Userback Reviews
4.8 out of 5
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Overall Review Sentiment for Userback
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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DB
Daniel B.
CTO
Computer Software
Small-Business(50 or fewer emp.)
What do you like best about Userback?
The service was easy to setup in our application and to quickly have the ability for the users to easily grab screen captures and provide feedback was extremely valuable. In what was once a painful process of reporting issues (with half of the information we needed), became a useful workflow that we could quickly act upon user feedback. Review collected by and hosted on G2.com.
What do you dislike about Userback?
Had some issue with paying in Safari, but the team at Userback worked hard to resolve the issue. For future release it would be nice to be able to better organize the feedback. Review collected by and hosted on G2.com.
GF
Verified User in Financial Services
Small-Business(50 or fewer emp.)
What do you like best about Userback?
We absolutely love how easy it was to integrate feedback widget into our website. We were also impressed by the fact that it just works on mobile. Overall we give the submission experience 5/5. Review collected by and hosted on G2.com.
What do you dislike about Userback?
The site to manage feedback is too "basic", In our opinion it needs more features to be really helpful. We did submit some of them to Userback and were impressed on with response time. Review collected by and hosted on G2.com.
DT
Damian T.
Founder / President
Internet
Small-Business(50 or fewer emp.)
What do you like best about Userback?
Userback offers a modern UI, simple controls, and easy integration. Review collected by and hosted on G2.com.
What do you dislike about Userback?
Userback so far has little to dislike. The support team has been fast and responsive in correcting bugs or issues we found. Review collected by and hosted on G2.com.
GM
Verified User in Museums and Institutions
Small-Business(50 or fewer emp.)
What do you like best about Userback?
It's super easy to use with Chrome - many things aren't. Quick screenshots make for simpler tracking of things! Review collected by and hosted on G2.com.
What do you dislike about Userback?
It's all been great so far - the service, the user friendliness. I guess it's not a very attractive system. Review collected by and hosted on G2.com.
GT
Verified User in Telecommunications
Small-Business(50 or fewer emp.)
Userback Categories on G2
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