Userback Reviews & Product Details

The best part of User back is that it makes things so easy for clients to be able to provide feedback during the build stage of our web design and development. Clients love it as it is very intuitive to use, our team love it as we can communicate on the feedback and include the client as required. Love the integration abilities we have it integrated with our project management tools and it syncs when we receive new feedback etc, so we are always alerted. Review collected by and hosted on G2.com.

Would be be good to markup pages in full instead of the screen area you see, but its not a deal killer. We still love it. Review collected by and hosted on G2.com.

That the product is every-evolving. Every few months, a feature or two is added and a current function streamlined or enhanced. Review collected by and hosted on G2.com.

Won't work on a website that's password-protected.

Wish I didn't get an email for every single piece of submitted feedback; I'd prefer a once- or twice-daily digest. Review collected by and hosted on G2.com.

Userback is one of the services I love the most.

Receiving feedback used to mean long emails, tons of print screens, and more often than desirable, misunderstandings that lead to wasted work hours (hey, that's not the icon, I meant! why did you remove that piece?!).

With Userback we can provide a smoother experience to everyone involved, and we didn't need to adapt our workflow to Userback because it integrates with the project management tool we use.

It also doesn't require our partners to install an app, or a plugin in order to use Userback. Review collected by and hosted on G2.com.

Every tool has opportunities to improve but there's nothing I particularly dislike in Userback. I've seen Userback evolving quite a lot and some of the concerns I had were completely resolved. I'm actually excited to see what the team behind Userback is going to bring us next. Review collected by and hosted on G2.com.

The screen capture & notation features are robust. It's very easy to collect feedback, respond, complete requests and close tickets. It provides a very professional appearance to our clients. Review collected by and hosted on G2.com.

There is very little to dislike. Sometimes the screen capture can be glitchy if the page itself has some loading issues but that is common with with webpage screen capture software and really not the software's fault. Also the user interface of Userback takes some getting used to for me but that is minor. Review collected by and hosted on G2.com.

I love the integration with our site and user interface. As a newspaper this tool gives our audience an opportunity to provide feedback, report typos and is seamlessly integrated. As a customer for several years now, the platform has continued to improve. Support has been excellent as well. Review collected by and hosted on G2.com.

I honestly can't think of anything. Userback suits our needs. Review collected by and hosted on G2.com.

- Ease of use (intuitive)

- Consistent feature updates

- Feedback tools ideal for any kind of design projects (print, digital and web design)

- You can submit comments, annotations, approval options, multiple pages to track project revisions

- Customer service is also responsive Review collected by and hosted on G2.com.

Live feedback not available at the moment (example live comments/annotations) Review collected by and hosted on G2.com.

Userback is invaluable to our organization. By putting the tool right into the applications that we develop, we are able to get really straight forward user feedback in addition to capturing sentiment. Even the most basic users know how to use it which frees up a lot of support staff that would otherwise be on the phone or chatting. We also use this heavily in our UAT process with clients to ensure accurate understanding of requirements. Review collected by and hosted on G2.com.

The software has grown to become more integrated with other software. Right now we have it plugged into Zoho Project and Zoho Analytics and it does a decent job. I would like it to be more "natively" integrated with other apps that we use. Review collected by and hosted on G2.com.

We moved to Userback from another tool (Usersnap) that we used for a few years. Userback is less expensive, has a better ui/ux, has better features, and more than anything actually responds to customer requests. They’ve added features upon request (very quickly) and have been very pleasant (the complete opposite of our previous tool). Unusual that you can pay less and get a lot more, but that’s been the case with Userback. Review collected by and hosted on G2.com.

Not much, except a stupid complaint: the name is lousy. Just not catchy or clear. Review collected by and hosted on G2.com.

Userback is great for collaborating with web design clients. It is so easy to setup and install and clients find it easy! Review collected by and hosted on G2.com.

There’s not much NOT to like about Userback, but I do wish there was a kind of built-in task management system in a kanban format so that I can easily manage feedback as tasks. Review collected by and hosted on G2.com.

Very easy to use and easy to submit feedback. Overall layout of the admin area is clean and easy to use. Honestly it makes getting feedback from my clients a lot easier. They like it and so do I. This is probably one of my best investments I've made. Review collected by and hosted on G2.com.

Submitted tasks and marking them as completed requires marking them as completed twice before it removes it from the view. Review collected by and hosted on G2.com.