Top Rated Userback Alternatives
Userback is easy to integrate into websites, and provides a unified surface for feedback from all of a project's stakeholders. The context around submitted feedback, including screenshots and device information, is an invaluable tool for developers, and the ability to organise feedback is a great project management tool. Review collected by and hosted on G2.com.
Userback lacks some of the more powerful project management abilities of similar software (e.g. Jira), and parts of the interface can be frustrating to use. For example, there appears to be no way to preview or quickly preview or action a ticket from the board view, and there is no easy way to navigate between tickets. Review collected by and hosted on G2.com.
171 out of 172 Total Reviews for Userback
Overall Review Sentiment for Userback
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The ability to quickly document bugs with images or videos and send them directly to our development team has streamlined our entire bug reporting process. Review collected by and hosted on G2.com.
While I've been using Userback for quite some time now, I can't think of anything I've disliked. The platform has consistently met our needs, especially in terms of its ease of use and the quality of the feedback we've been able to collect. Review collected by and hosted on G2.com.
The platform simplifies collecting and managing user feedback in a way that's intuitive and efficient. Its visual feedback feature is particularly powerful, allowing users to annotate screenshots and videos directly, which makes understanding their issues much easier.
The integration options are another standout. Slack to allow exchange between the team member regarding the issue, and Asana to track and share ticket status for the users.
The Userback support is also extremly responsive and was able to adapt to our needs. Review collected by and hosted on G2.com.
To use Userback at a full potential would need to have already reach a crtical size in terms of users, which can be a bit steep for some smaller company and startups. Review collected by and hosted on G2.com.
Easy to use, integrations, options that gives to the user and specially the support from the team and their pricing. Daily usage for us!! Review collected by and hosted on G2.com.
Everything is wonderful, thank you! Every time there is a question, support is there :) Review collected by and hosted on G2.com.
- Simplified Feedback Collection: Ever since I started using Userback, collecting feedback from my clients regarding website edits has become a breeze. It's so much easier and efficient now.
- 2 Way Trello Integration: This feature has been a game-changer for me. The seamless 2-way integration with Trello streamlines my workflow, making it so much more organized and effective.
- Client-Friendly Interface: I've received several comments from my clients on how intuitive and easy-to-use they find the Userback interface. It's always a win when both the service provider and the clients are happy with a tool! Review collected by and hosted on G2.com.
Pricing Concerns: There's no denying the immense value that Userback brings to the table. However, I did have a moment's pause considering the pricing. Although it offers a competitive rate compared to some of its rivals, I can see how it might be a little daunting for smaller businesses or freelancers to pay for the plan that has integration. We wish there was an intermediate plan that considered small shops that still need the integration with Zapier or Trello. Review collected by and hosted on G2.com.
It allows internal configurations, in addition to enabling a whole interaction with users. It greatly assists in product processes, community, support, and QA. I recommend it for user satisfaction management. Review collected by and hosted on G2.com.
The API could be included in the Startup plan. Review collected by and hosted on G2.com.
The Userback experience has been very reliable for our clients. It has been a game-changer for our QA process and Project Management, from the customizable, easy-to-use onsite widgets to the access to live collaboration with our clients. It has streamlined the need to juggle feedback from multiple sources to just one. Review collected by and hosted on G2.com.
1. I was surprised to find out that client accounts count toward your total users. This limits the number of clients we can give access to projects and provide feedback.
2. Slack is limited to one channel integration per project
3. Linear integration is missing full status sync and priority sync. Review collected by and hosted on G2.com.
Userback's features provide a ton of value to our business. It makes collecting feedback super simple. In addition, because we are a SaaS we can implement multiple instances for each of our customers. Review collected by and hosted on G2.com.
There is nothing that I dislike about Userback. Review collected by and hosted on G2.com.
I like the website widget where I get helpful feedback with videos, attachments and screenshots which are very helpful in identifying issues. Review collected by and hosted on G2.com.
some of the email notifications are going in the spam folder, but maybe that is just my email settings. Review collected by and hosted on G2.com.
It is really easy to set the Userback widget on your product, customize how it looks, and link it with whatever other tool you like. It is also extremely straightforwad from the end user's perspective - even non tech-savvy users take advantage of it to report issues or make suggestions for our platform. Review collected by and hosted on G2.com.
Nothing to dislike - we haven't had any issues so far. Review collected by and hosted on G2.com.
Two things:
#1 So easy to install and configure on our WordPress sites.
#2 It's so easy to view and work through the feedback items list and set/filter feedback item status. Review collected by and hosted on G2.com.
There's really nothing that I dislike about Userback. I'm sure there's features would be helpful if added, but this tool does so much for my team and I. Maybe even more integrations in the future? Or the ability to add custom Statuses. Review collected by and hosted on G2.com.
