User Interviews Reviews & Product Details

I love how user friendly it and how it has reduced the amount of back and forth required when interacting with potential participants. It has drastically increased the pace at which we can turn around research and reduced the manual steps in our flow. I appreciate the support team as they are always super responsive, helpful and kind. This is a tool I highly recommend! Review collected by and hosted on G2.com.

I would love to see improvements with uploading users to a study and not having them immediately imported into the hub. Managing users is a bit more strenuous than I would like and requires too much time and effort on part of our researchers to clean up the participant pool. Review collected by and hosted on G2.com.

Easy and fast to find participants, it's what I love about User Interviews. The platform is pretty intuitive, and getting started was effortless. I use User Interviews for every study I run, and it saves me a lot of time on recruiting. The ability to quickly replace participants who don’t meet my criteria (or those who aren’t honest—researchers know what I’m talking about!) is a huge plus.

Another big advantage is the high-quality respondents for a fair price. I consistently find engaged and thoughtful participants who provide valuable insights, making my research much more effective. I also appreciate how responsive the support team is—they’re always ready to boost my studies when I need more applicants. Overall, it’s a reliable tool that makes my job much easier. Review collected by and hosted on G2.com.

Some of the recent updates take a bit of getting used to. One feature I’d really love is a quick way to access a respondent’s completed task right next to their name—it would make tracking their progress much smoother. Also, while the support team is great, there are times when I reach out and get the “We’re offline now” message, which can be frustrating when I need quick assistance.

Another thing I’ve noticed is that some participants show up repeatedly in my studies. While it’s great to have engaged users, But overall, these are small issues compared to the value the platform provides. Review collected by and hosted on G2.com.

I think the fact that it is so each to use. I had never used UI before but it didn't take me too long to figure out how to use it. Also, i like the fact that there is someone available to support you in your studies. Review collected by and hosted on G2.com.

I think one thing that can be improved is that highlight more clearly on why a particular candidate in not fit for the study.

Secondly, I always have to manually go email the support to make changes to the project.

Third, the calendar set up has been tricky when i am making a project for a moderator. Review collected by and hosted on G2.com.

- Ability to find the right participants for the study in 24-48 hours

- Great support and project curators

- The scheduling feature is great

- Participant managment is easy to use Review collected by and hosted on G2.com.

- A bit sluggish performance from time to time, but I can see some improvements in that matter.

- Some participant profiles feel empty and there is a need to ask for basic info such as LinkedIn profile in the screeners Review collected by and hosted on G2.com.

I like that it is fast to set-up and review respondents. I believe there is a lot of potential here for opening up projects and closing them fast.

Setting up a screener is very easy, and so is uploading the sample that will be used. Review collected by and hosted on G2.com.

I think it is very limited on what you can do regarding:

- Filtering for candidates before reaching out to them. This way you can select more easily who will be a part of this study.

- There need to be more customization options for screeners, more options to show/hide questions based on previous answers, options for numeric questions, multiple answers for numeric questions, questions based on %, termination criteria expanded to include qualifying/terminating based on which numbers they selected or only answer within a set limit-.

- There needs to be a simpler way of matching data IDs with the respondents in the dashboard. Review collected by and hosted on G2.com.

I do like that the platform is very easy to use and the wide number of regions available (in terms of countries represented and the wide range of regions within each country represented). I also like the quality of the respondents - on all recent projects nearly all respondents were engaged and responsive. Our clients were very happy and that is the ultimate gauge!

Customer service is great too - we can always count on them to step in if any tech issues or if we need very specific targeting (or if anything changes on the initial specs).

One other thing I really like is the ability to easily message respondents - this is key as we frequently have to send reminders or ask them to check their spam folders if they don't see our emails go through initially.

I will continue to use UI on future projects and am very satisfied with the service! Review collected by and hosted on G2.com.

The only thing I don't like is that if there is a complex screener - programming is a bit tough. Particularly for "grid" type questions. We are able to work around it but if UI is able to allow for grid questions it would simplify the programming quite a bit. Review collected by and hosted on G2.com.

I like how easy User Interviews is to use. I also appreciate how willing they were to work with our company when it came to pricing out a plan that fit our small business's needs. Everyone I communicated with and spoke to at User Interviews was knowledgeable, friendly, and helpful. Their onboarding process is super helpful as well. It was easy to set up and manage our studies, screen and recruit users for interviews, and award incentives after they completed the interview. It integrated well with other tools we used. I have nothing but positive things to say about User Interviews. Review collected by and hosted on G2.com.

User Interviews changed their pricing model for Hub so that there was no longer a free version. While we were able to negotiate a price and customized plan to fit our company's needs, the default options were oversized and much too expensive for a small business that only performs 2-4 small research studies per year. Review collected by and hosted on G2.com.

We use User Interviews for validating product ideas and to evaluate UIs. It's easy to use, provides a lot of flexibility and I am fan of the professional audience they offer. The service of User Interviews is friendly and pro-active, everything is solved quickly. Also if you wish to collaborate with your team, it's easy to add people to projects. They update their product often and the new features do make the product easier to use.

I recommend User Interviews if you want industry experts in your product development cycles. Review collected by and hosted on G2.com.

The audience in Europe is still growing which means that we can't target participants in NL and BE. We still need to add the link to the interview manually, it would be great if it's integrated so it automatically adds the link to the correct interview. Review collected by and hosted on G2.com.

The DIY programming is easy to use and understand. It allows our team to set up projects quickly and get launched at our own pace as needed. The UI panel also has great reach in some tougher to reach markets such as Detroit, San Antonio. St. Petersburg, etc. The ability to message participants within the platform is also helpful when we're chasing a much needed "needle in a haystack" profile. The team is always fast to respond to any questions or needs as well. The data exports allow our team to integrate participants into our native software to move them along in the process. Review collected by and hosted on G2.com.

There are some programming limitations with features such as skip and display logic. While the platform has expanded capability in the past two years that I've been using it, question format is still limited which prohibits us from using the platform on some more complex projects with typing tools and deeper segmentation. There are also some restrictions on multi-phase research that make set up of such projects more time consuming and confusing. Review collected by and hosted on G2.com.

The best feature of User Interviews that I have not been able to find elsewhere is its ability to allow you to choose participants based on their responses to your screeners - where it even keeps track of different screeners you may use, and also rates participants for you based on their responses. It is so easy to use and ensure that you are getting participants that are the best fit. Until today, it has been the best recruitment tool I've used. Review collected by and hosted on G2.com.

Their home page organization could use some work, especially for bigger teams where multiple people are using the tool. It just has: all, draft, active, pending close and completed, but you can't add sub-folders within that. Makes it hard to find previous studies Review collected by and hosted on G2.com.