User.com Reviews & Product Details

User.com is an all-in-one Marketing Automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place. Interested in Marketing Automation? Grab our free 14-day trial with no upfront payment: http://bit.ly/2wrc3Ax We offer various integrations - Easily connect to Google Tag Manager, Zapier, Segment, Google Analytics, Wordpress, Magento, PrestaShop, JavaScript, CSV, Gmail, Freshmail, Email Labs, plus a range of many more! For a full list see our integrations page here: http://bit.ly/38Dsxn2 As a real-time customer and engagement tool for small and large businesses alike, User.com has been designed to maximize conversion rates and grow user satisfaction. With intuitive drag & drop tools, you can build marketing automation processes, marketing campaigns and create automated action paths that will continuously engage your customers. Use Triggers, Conditions, and Actions to deliver personalized messages to your users at the right time. We understand how important it is to have ongoing engagement with your users in real-time - With the integration of our live chat tool, you can connect in real-time and worldwide. All conversations are stored and connected. Lookup at anytime the latest messages - and send the updates to users via email with simple connections between them.

Seller

User.com

Discussions

User.com Community

Languages Supported

English, Polish

Overview by

Benjamin Thomas

Value at a Glance

Averages based on real user reviews.

Time to Implement

<1 month

Perceived Cost

$$$$$

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Top-Rated Alternatives

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User.com Media

Automate your marketing, sales, and support teams. With powerful features like triggers, tags, and conditions, you'll always be able to connect with customers.

User.com Demo - ChatBot & Live Communication

Start with a simple template and grow it into a potent chatbot to live messaging - connect in real-time and worldwide, with updates, push notifications & more being sent between them.

User.com Demo - CRM & Sales Pipelines + Deals

Automate your sales with our intuitive CRM. Manage your sales pipeline, with a dynamic funnel system geared to push leads by meetings and invites that can be sent inside the app - forget all the repetitive tasks!

Create emails with ease, with our simple drag-and-drop builder or templates that are ready to send.

Build effective automation processes with express capabilities - Choose components like triggers, tags, conditions, and more. With a few straightforward clicks, you'll be on your way!

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Hannah W.

Marketing & Design Consultant

Marketing and Advertising

Small-Business (50 or fewer emp.)

9/25/2017

"Great software"

5/5

What do you like best about User.com?

UserEngage is intuitive and easy to learn. They also have a great WordPress integration. Review collected by and hosted on G2.com.

What do you dislike about User.com?

Can't think of anything negative to say. Review collected by and hosted on G2.com.

Recommendations to others considering User.com:

Be sure and check out their WordPress integration! Review collected by and hosted on G2.com.

What problems is User.com solving and how is that benefiting you?

UserEngage is great if you're looking for a customer and visitor communication platform. I was able to get up and running without any training because it is so intuitive. Their WordPress integration is also fantastic! Give it a go if you are looking for live chat. Review collected by and hosted on G2.com.

Bob H.

Owner

Hospitality

Small-Business (50 or fewer emp.)

4/19/2017

"A great tool for customer interaction"

5/5

What do you like best about User.com?

We love the ability to connect our system seamlessly with a suite of tool that allow us to manage and extend our customer contact options. Review collected by and hosted on G2.com.

What do you dislike about User.com?

Not a lot! We'd like an extended CRM feature and certainly more options over the email templates but we know these are in the works. Review collected by and hosted on G2.com.

Recommendations to others considering User.com:

Explore the system and you'll find plenty of options. Review collected by and hosted on G2.com.

What problems is User.com solving and how is that benefiting you?

As a small team that services a large number of clients its a great set of tools to enable us to give great service to existing and potential customers. We are still to explore all the options available but this will happen very soon. When it does we expect great results and happy customers! Review collected by and hosted on G2.com.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

7/21/2017

"Great software to track and interact with visitors and users."

4/5

What do you like best about User.com?

Great support team, they are continuously improving their software and keep you well informed with their onboarding functions.

Also I like the way you can create automated communication paths that help to engage with customers.

In the new app they have added dashboards which can be organized based upon personal preferences. I have not worked with it yet but it looks awesome! Review collected by and hosted on G2.com.

What do you dislike about User.com?

The CRM function is not user friendly. Additionally it would be great if UE would develop a Chrome plugin that can be connected to email account. They want you to do all communication form UE but this is just not possible. Review collected by and hosted on G2.com.

Recommendations to others considering User.com:

Please ask support to help you set up UserEngage, if you are not techsavvy it can take sometime. Review collected by and hosted on G2.com.

What problems is User.com solving and how is that benefiting you?

Automated onboarding processes. A/B testing with modules/pop ups and set automated activities based upon visitors behavior. Review collected by and hosted on G2.com.

Victor A.

CEO - Product & Marketing Manager

Small-Business (50 or fewer emp.)

4/19/2017

"Used to be Great value and awesome feature list"

1.5/5

What do you like best about User.com?

Nothing works any more. For example now we cannot use the emailing function - a basic feature and why we pay for it...

Used to be a good alternative... Review collected by and hosted on G2.com.

What do you dislike about User.com?

Chat sometimes has delays and emailing does not use our email id.

Support is not ideal during holidays... Review collected by and hosted on G2.com.

Recommendations to others considering User.com:

Try it out and read carefully through the documentation for implementing. Review collected by and hosted on G2.com.

What problems is User.com solving and how is that benefiting you?

We needed a simple way to get advanced user analytics and emailing automation. Basically we needed an intercom alternative and we got so much more. Review collected by and hosted on G2.com.

Ruud S.

Co-founder / Head of Website & Marketing

Small-Business (50 or fewer emp.)

9/1/2017

"Great tool for customer contact!"

4/5

What do you like best about User.com?

The layout of the chat functionality and the trigger messages. Review collected by and hosted on G2.com.

What do you dislike about User.com?

The mailing tool is not very convenient. Review collected by and hosted on G2.com.

Tsahi L.

Founder

Small-Business (50 or fewer emp.)

4/19/2017

"Great chat widget/engine for your website"

5/5

What do you like best about User.com?

Looks good, programmable with rules, understands your visitors Review collected by and hosted on G2.com.

What do you dislike about User.com?

The mobile app can be improved. It is spartan (but still very useful) Review collected by and hosted on G2.com.

Recommendations to others considering User.com:

UserEngage is not a well known name, but definitely one to look at. The feature set is solid, user experience is great and the insights you derive from the backend are priceless. Review collected by and hosted on G2.com.

What problems is User.com solving and how is that benefiting you?

Answering potential customer questions on my sales pages and understanding what issues they have in the critical point in time when they decide if they spend money on my products or not. Review collected by and hosted on G2.com.

Verified User in Animation

Small-Business (50 or fewer emp.)

4/27/2017

"Its good and smart, but not perfect..."

2.5/5

What do you like best about User.com?

Finding a CRM and Marketing that fits with our business is a very difficult task ... Budget, integrations, advantages, resources, support ... It's like a magic soup. We have a Marketplace, and we need a CRM that fits perfectly with WooCommerce.

After testing 5 different SaaS, UserEngage seemed to be the best option ... It seemed ...

We tested some functions and found that the software is full of bugs, very poorly coded and the support is disqualified ... Although having a great interface mainly in automation and the chat features to be good, good would not be great. The only recommendation I would give to anyone is that they test, test well before entering their credit card. Review collected by and hosted on G2.com.

What do you dislike about User.com?

In a single week, the system went out of the air for 3 times ... This is very serious because the UserEngage code is added at the top of the page ... And when their system gets out of the Air, Locked up our entire website. And another very serious problem... They claim to have integration with WooCommerce, but the supplied plugin simply gives a critical error once the user makes the purchase on our site, scaring all our buyers. After spending days trying to talk to support to fix the bug, support said it fixed the problem. But in reality they had not changed ANYTHING in the script, and the error persisted ... After we lost our patience, and the UserEngage support saying "that the problem was not with them and cant reproduce the error!", we went to look what was wrong with the plugin they provide and we had found the error in less than 1 minute ... Why days to solve and still not resolved? After showing the error to the Site Administrator, they promised to correct the error in the next month ... Come on, we do not have time for this ... We spend a lot of money with paid ads and is trowing away money if the site doesn't work... Beware of misleading advertising, they promises a lot of functions, but some are just not working ... And another thing, if you want to customize your forms, popups and emails, you can prepare to have a very experienced programmer as the task is not simple. The SSL connection with e-mail its not working too...

UserEngage is not bad and I believe in potential, but now, it does not work for us ... Review collected by and hosted on G2.com.

João Paulo B.

Diretor

Small-Business (50 or fewer emp.)

5/11/2017

"Still Validating"

4/5

What do you like best about User.com?

That all the features we need are in one place Review collected by and hosted on G2.com.

What do you dislike about User.com?

Slowlyness when opening a user.

We dont like the mail template format also Review collected by and hosted on G2.com.

Guntis C.

Founder, CEO

Information Technology and Services

Small-Business (50 or fewer emp.)

4/19/2017

"Simple and cost-effective"

4.5/5

What do you like best about User.com?

Simple interface, good functionality, cost-effective and customer support is very quick and good. Review collected by and hosted on G2.com.

What do you dislike about User.com?

Still some small random bugs and not enough tutorials Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/19/2017

"Nice and secure European Intercom alternative"

4/5

What do you like best about User.com?

UserEngage has a very nice drag&drop interface for setting up automatic communication & follow up flows with our website visitors. They also take data privacy very seriously. It has a very nice user interface. Review collected by and hosted on G2.com.

What do you dislike about User.com?

Sometimes it's unreliable because of downtimes and crashes. Review collected by and hosted on G2.com.