User.com Reviews & Product Details

User.com is an all-in-one Marketing Automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place. Interested in Marketing Automation? Grab our free 14-day trial with no upfront payment: http://bit.ly/2wrc3Ax We offer various integrations - Easily connect to Google Tag Manager, Zapier, Segment, Google Analytics, Wordpress, Magento, PrestaShop, JavaScript, CSV, Gmail, Freshmail, Email Labs, plus a range of many more! For a full list see our integrations page here: http://bit.ly/38Dsxn2 As a real-time customer and engagement tool for small and large businesses alike, User.com has been designed to maximize conversion rates and grow user satisfaction. With intuitive drag & drop tools, you can build marketing automation processes, marketing campaigns and create automated action paths that will continuously engage your customers. Use Triggers, Conditions, and Actions to deliver personalized messages to your users at the right time. We understand how important it is to have ongoing engagement with your users in real-time - With the integration of our live chat tool, you can connect in real-time and worldwide. All conversations are stored and connected. Lookup at anytime the latest messages - and send the updates to users via email with simple connections between them.

Seller

User.com

Discussions

User.com Community

Languages Supported

English, Polish

Overview by

Benjamin Thomas

Value at a Glance

Averages based on real user reviews.

Time to Implement

<1 month

Perceived Cost

$$$$$

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Top-Rated Alternatives

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User.com Media

Automate your marketing, sales, and support teams. With powerful features like triggers, tags, and conditions, you'll always be able to connect with customers.

User.com Demo - ChatBot & Live Communication

Start with a simple template and grow it into a potent chatbot to live messaging - connect in real-time and worldwide, with updates, push notifications & more being sent between them.

User.com Demo - CRM & Sales Pipelines + Deals

Automate your sales with our intuitive CRM. Manage your sales pipeline, with a dynamic funnel system geared to push leads by meetings and invites that can be sent inside the app - forget all the repetitive tasks!

Create emails with ease, with our simple drag-and-drop builder or templates that are ready to send.

Build effective automation processes with express capabilities - Choose components like triggers, tags, conditions, and more. With a few straightforward clicks, you'll be on your way!

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Farid B.

Interim CEO

Small-Business (50 or fewer emp.)

11/3/2021

"Turn off Segment.io support without notification and blame it on a server-crash"

0/5

What do you like best about User.com?

Easy to use. And with a lot of flexibility. Review collected by and hosted on G2.com.

What do you dislike about User.com?

The fact that they turn off Segment.io support and they blame it on server crash. We use Segment.io to track events and they send they to User.com. But without the integration ZERO automations are triggered. Review collected by and hosted on G2.com.

Izabela H.

Growth Catalyst

Small-Business (50 or fewer emp.)

12/2/2020

"User.com is a superb all-in-one marketing automation tool"

5/5

What do you like best about User.com?

I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use. Review collected by and hosted on G2.com.

What do you dislike about User.com?

Just two extra features in 'Conversations' and it would be ideal:

- possibility to search previous chats by keywords

- would be great if Grammarly could work in the chat (to prevent mistypes in real-time) Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/24/2021

"Sales & marketing tool for B2B companies"

4/5

What do you like best about User.com?

Customer support & all features we need in one platform Review collected by and hosted on G2.com.

What do you dislike about User.com?

The analytics part could be better to get more info how we succeed. Review collected by and hosted on G2.com.

Le N.

Growth Marketing Manager

Small-Business (50 or fewer emp.)

5/5/2021

"Great Solution For Company's Communication"

4/5

What do you like best about User.com?

Sync all our communication of marketing & sale teams in one space and be able to send out different types of campaigns to different groups of customers. Review collected by and hosted on G2.com.

What do you dislike about User.com?

No major issues so far. They are fast with support. Review collected by and hosted on G2.com.

Roxana M.

Head of Markeitng

Small-Business (50 or fewer emp.)

8/24/2020

"User is the all-in-one solution your marketing team needs!"

5/5

What do you like best about User.com?

I like that User enables the team to be more organized when it comes either to current leads, deals (sales), live chat (support), and overall marketing activities that we undertake. Communication and conversion have the potential to be optimized with User. This is a major game-changer for every marketer and his/ her team! Review collected by and hosted on G2.com.

What do you dislike about User.com?

I am happy so far with their offer, the team's support, and the features they provide. Review collected by and hosted on G2.com.

Recommendations to others considering User.com:

Give it a try! Review collected by and hosted on G2.com.

What problems is User.com solving and how is that benefiting you?

Instead of using so many other tools to communicate with our clients, we're able to do it with one tool. I can take care of emails, live chat, pop-ups, my pipeline, and MORE from just one place. The ease of use is beyond! Review collected by and hosted on G2.com.

Katarzyna K.

Small-Business (50 or fewer emp.)

8/27/2020

"Great solution to build better customer relationships and improve different teams' work"

5/5

What do you like best about User.com?

- website visitors' tracking options which help to personalize the message in the right channels and at the right time, i.e we can easier communicate with the trial users and notify them before the trial ends or automatically send email campaigns to those whose trials version have already finished (to be in touch with them or ask them for a feedback which helps us to improve our tool to our potential customes' needs).

- options to easier convert our website's visitors to trial users,

- automation solutions,

- integration with other tools and apps we use,

- clear and intuitive to use interface. Review collected by and hosted on G2.com.

What do you dislike about User.com?

It met all our needs and requirements so far. Review collected by and hosted on G2.com.

What problems is User.com solving and how is that benefiting you?

It helps us to find out more about the website visitors and potential customers and improve to convert them to paid customers. User.com helps to act accordingly basing on our visitors' behaviour, so that you know which contact should be assign and delegate to marketing, sales or customer support team. It helps to automate many communiaction processes, i.e. you can send a message and offer your support if you see that a visitor get stucked on a specific page, send your visitors emails with targeted CTA, invite your blog readers to join a newsletter etc. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

9/8/2020

"Helps me give my leads the required attention they deserve"

5/5

What do you like best about User.com?

As the Sales Lead, there is nothing more important to me then developing relationships and rapport with my customers and new prospects.User.com helps me achieve that by allowing me to personalize messages to potential leads visiting our website, so I never sound automated.

Furthermore the chat bot and live chat features definitely help keep my leads engaged and active, so they don't loose interest along the way. I also love the fact that I can access it directly from my gmail, very easy and practical to use. Review collected by and hosted on G2.com.

What do you dislike about User.com?

I wouldn't say much really, its much more simple to use, at least for a company of our size as opposed to Hubspot or Salesforce. Review collected by and hosted on G2.com.

Anna O.

Head of Growth

Small-Business (50 or fewer emp.)

7/20/2020

"A full-stack marketing automation tool"

4.5/5

What do you like best about User.com?

- this app helps in automatization and personalization of your marketing communication;

- I really like that I can have all in one place: I can send emails and text messages, I can have live chat, show pop-ups and push notifications on my website and create dynamic page content;

- they also have a great CRM system which helps me save precious time thanks to the possibility of the repetitive tasks;

- you can have full control over your teammates' performance thanks to reporting modules;

- and what is great is their support - they help to solve problems immediately. Review collected by and hosted on G2.com.

What do you dislike about User.com?

Nothing to dislike at the moment, if something appears, I will get back to this review. Review collected by and hosted on G2.com.

Mahinour S.

Outbound & Sales Automation Manager

Small-Business (50 or fewer emp.)

8/20/2020

"All in one comprehensive solution for our marketing team"

5/5

What do you like best about User.com?

user.com has all the tools to manage our marketing efforts in one place that helps the team to stay on track

- provide great insights

- Online support chatting and bots

- Prepare and publish our marketing campaigns in addition to automated emails with reporting

- The onboarding is very easy to set up Review collected by and hosted on G2.com.

What do you dislike about User.com?

Ability to easily move our CRM from other solutions as hubspot, however the team are very supportive and do facilitate the process Review collected by and hosted on G2.com.