Fill most of the needs of our customer messaging part, responsive customer service and great value for a startup Review collected by and hosted on G2.com.
sometimes it a little bit slow on loading, but not really a big problem Review collected by and hosted on G2.com.
Very easy to use and set up is simple. I can easily provide live support to my website visitors in real-time. It also provides many integrations. Review collected by and hosted on G2.com.
Nothing as such. I am pretty much satisfied with this tool. Review collected by and hosted on G2.com.
managing data, email automation and CRM feature Review collected by and hosted on G2.com.
nothing for now, everything works just fine Review collected by and hosted on G2.com.
It is very intuitive. It's fresh design invites you to work on the platform. I like how it lets you map user journeys and message them strategically Review collected by and hosted on G2.com.
I wish the email builder was available on their lower plans Review collected by and hosted on G2.com.
After switching from intercom I was afraid if User.com will be a great match. A few weeks later I'm sure, that it's great tool with almost unlimited options.
What's best in User.com?
- great drag & drop in automation
- easy to use and customizable live chat option
- experienced customer success team always willing to help and troubleshoot your problems Review collected by and hosted on G2.com.
Support Center - could be full of screencast or GIF explaining how to set up some automation, not only articles.
In the past, we had several minor bugs but always reported it and received a fast reply that task was solved by their IT team! Review collected by and hosted on G2.com.
UserEngage provides a lot of features (chat, visitor tracking, forms, email campaigns, marketing automation, etc.) for the price. It is definitely a bang for your bucks.
The visitor tracking tool is great! Review collected by and hosted on G2.com.
The form builder and email template builder is not simple to use. In fact, to make it work best you must have some coding skills. Review collected by and hosted on G2.com.
I like the looks of this app and the ease that you can start using it. Review collected by and hosted on G2.com.
There are many, many options and this is of course a good thing, but at the same time you need a lot of time to fully understand all the possibilities. Review collected by and hosted on G2.com.
Our platform, The-Collectory.com, is a members-only site focusing on luxury goods. With the help of UserEngage, we can easily understand the behavior of each and every one of our members, and therefore, deliver an extremely well-tailored and personalized customer service experience. Review collected by and hosted on G2.com.
The pricing structure. I don't like to pay per user because it incentivizes me to have less users. There are some features I don't use and would rather to pay per feature or some other structure. There have also been some kinks and bugs. Review collected by and hosted on G2.com.
Great combination of chat, email and marketing automation.
Easy to set up (eg. with WordPress)
Great tool to gather events from website. Review collected by and hosted on G2.com.
Analytics module is not well developed yet. Review collected by and hosted on G2.com.
i like being able look up accounts using different search methods Review collected by and hosted on G2.com.
i do not like the fact that it freezes up too much Review collected by and hosted on G2.com.
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Averages based on real user reviews.
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