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Upwork Reviews & Product Details

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Upwork Reviews (3,131)

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Reviews

Upwork Reviews (3,131)

View 2 Video Reviews
4.5
3,131 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise Upwork for its ease of use and wide talent pool, making it simple to find and hire qualified freelancers. The platform's secure payment system and efficient job search features enhance the overall experience, allowing users to manage projects effectively. However, many express concerns about the high service fees that can impact earnings, especially for new freelancers.

Pros & Cons

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Michael W.
MW
Owner
Small-Business (50 or fewer emp.)
"Connecting with Quality Clients and Seamless Project Management"
What do you like best about Upwork?

What I like best about Upwork is the ability to connect with serious clients who value quality work and long-term partnerships. The platform makes it easy to showcase skills, communicate clearly, and manage projects efficiently in one place. I also appreciate the transparency around expectations, timelines, and payments, which allows me to focus on delivering results and building lasting client relationships. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

What I dislike about Upwork is that strong freelancers can sometimes get overlooked due to bidding noise or price-driven competition. However, I understand this comes with a large marketplace, and clients who value quality and long-term results still stand out and are worth working with. Review collected by and hosted on G2.com.

IS
Author
Small-Business (50 or fewer emp.)
"Upwork Makes Hiring Easy with an Intuitive, Well-Organized Workflow"
What do you like best about Upwork?

When trying to hire someone, Upwork is an excellent way to go. It is very easy to use. Very intuitive. Then it attracts a lot of proposals for evaluation, providing a lot of useful information and rankings. What I really love about it, it keeps track of all documentation and messaging. Makes hiring someone very easy and I have had nothing but good experiences with Upwork. It is very easy to cut and paste into the forms. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

On some of the items it would be useful to provide and example of what is expected in the form. Review collected by and hosted on G2.com.

Verified User in Manufacturing
UM
Small-Business (50 or fewer emp.)
"Efficient Freelancing with Top-Quality Results"
What do you like best about Upwork?

I like how quickly I can get work done with a freelancer on Upwork, and it's at a low cost. The quality of the work I receive from freelancers is top-tier. The platform and communication tools are very useful and easy to use, allowing me to communicate with my freelancers and manage projects very quickly and easily. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

I dislike the size limit for uploading files on Upwork. If you guys could increase the limit of file size, that would help us tremendously. A lot of times our freelancers have to use external tools like Dropbox or Google Drive to send us computer work. Review collected by and hosted on G2.com.

MP
Owner/Operator
Small-Business (50 or fewer emp.)
"Easy-to-Use Platform with a Wide Pool of Affordable International Talent"
What do you like best about Upwork?

It's a great network to find work as a freelancer / small business and also find help for your business. It's easy to use and the pool is wide, especially with good international talent that is reasonably priced Review collected by and hosted on G2.com.

What do you dislike about Upwork?

The mediation process needs some tweaking - sometimes it doesn't work out between parties and I wish Upwork had better policies in place to protect both sides. Review collected by and hosted on G2.com.

Stacy R.
SR
Small-Business (50 or fewer emp.)
"Perfect Platform for Affordable Freelance Work"
What do you like best about Upwork?

I find Upwork perfect for people in my industry who do social media work. It's great that you can find jobs specific to social media and freelancers that are within your budget. It's useful that you can work with freelancers from literally any location across the world and share their experiences. I've hired plenty of freelancers this way, and I get 99% of my clients from Upwork. Setting it up was very easy, and my identity was verified within twenty-four hours. The process was smooth and straightforward. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

I think vetting freelancers would improve my workflow a lot better. I've gone through a lot of freelancers. It's been a whole trial and error process of people who are not actually qualified to do the job. Who claim that they have the experience and then can't actually do the work. Review collected by and hosted on G2.com.

Devroux D.
DD
Business Development Consultant
Small-Business (50 or fewer emp.)
"Reliable Hub for Freelancers with Efficient Payment System"
What do you like best about Upwork?

I find Upwork valuable for lead generation, allowing me to find projects without spending months on marketing myself. I particularly appreciate the consistency of free job requests and the availability of legitimate jobs, which I believe sets Upwork apart. The escrow system works well, as I haven't had any disputes since joining. The initial setup was straightforward, and once I landed my first project, they started coming in more consistently. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

The time capture feature on the desktop app could be somewhat more responsive in terms of capture randomisation. Review collected by and hosted on G2.com.

Andreas B.
AB
Small-Business (50 or fewer emp.)
"Effortless Talent Acquisition with Upwork"
What do you like best about Upwork?

I really appreciate how Upwork provides access to a large amount of talent and allows me to sort exactly for what I need. The filtering function is particularly beneficial for me as I can search for specific jobs and titles. This is crucial when I'm looking for the most qualified talent, as I can filter candidates by experience, country, and hourly rate. I also find that Upwork offers better talent quality and a wider range of experienced workers compared to other platforms. The initial setup was very easy, which was a big plus. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

I find that the overview of weekly hours charged is not very simple to understand, especially when multiple people work at the same time. Review collected by and hosted on G2.com.

Mike M.
MM
Debt Advisor
Small-Business (50 or fewer emp.)
"Empowering Freelancers with Global Opportunities and Flexibility"
What do you like best about Upwork?

Upwork offers a number of attractive features for freelancers. It connects professionals with a broad selection of projects spanning many industries, such as writing and web development. The platform allows freelancers to set their own schedules and workloads, which supports a healthier work-life balance. With its global reach, Upwork enables users to collaborate with clients from all over the world, often resulting in interesting and diverse opportunities. The secure payment system, including both hourly and fixed-price contracts, helps foster trust between freelancers and clients. Additionally, working on various projects and receiving feedback allows freelancers to continually develop their skills and advance professionally. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

The service fees, the bidding process, and the additional charges for bid boosts are all concerns for me. Additionally, there have been issues with some contracts not being executed well with certain clients. Review collected by and hosted on G2.com.

DS
Owner
Small-Business (50 or fewer emp.)
"Found valuable freelancers on Upwork"
What do you like best about Upwork?

I use Upwork for finding freelancers for tasks like marketing consultations, graphic design, and administrative help. It's easy to find and compare freelancers, research their reviews, and make a decision about who is the right fit. I like that I can find freelancers who have been vetted and reviewed. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

Some of the fees went up at one point, but overall it's pretty reasonable. Review collected by and hosted on G2.com.

Ryan N.
RN
C.E.O.
Small-Business (50 or fewer emp.)
"Superstars and Seamless Experience with Upwork"
What do you like best about Upwork?

I really appreciate the ease of hiring talented people on Upwork while knowing my money is safe, thanks to their payment system where you don't pay until the job is done. The platform is user-friendly, and I value the large volume of talent available. I've been able to hire excellent professionals like a web designer, landing page designer, copywriter, and Facebook ads expert, all of whom I consider superstars. The financial return on my investments has been impressive, showing up to ten times what I've put in. The initial setup was pretty quick and very good, which adds to the positive experience. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

nothing Review collected by and hosted on G2.com.

Questions about Upwork? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
Last activity 9 months ago

As a new user of Upwork, how can I effectively use its proposal bidding system to increase my chances of winning projects?

GU
Guest User
Last activity 4 months ago

Is Upwork better or Fiverr?

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