Upwork Reviews & Product Details

I like that I can contract what and when I want, review contractors' portfolios, chat with them in the app, and upload any documents or video instructions. Upwork is easy to use, has a fast response, and provides access to great talent abroad at a lower cost. I also like the screenshots feature to review timesheets and work in progress. Review collected by and hosted on G2.com.

can't think of anything Review collected by and hosted on G2.com.

I love being able to work within a secure app on Upwork where I can communicate, send messages, upload, and share files. It's incredibly convenient to schedule Zoom meetings directly within the app without having to worry about separate accounts or sharing meeting IDs. Everything remains secure, which is a huge plus for me, especially when dealing with sensitive information. The process to set up Zoom meetings is intuitive and keeps track of time spent and hours my freelancer has worked, which is very helpful. I also loved how easy it was to get started with Upwork. Their tools, even the AI help to create my job listings, make it super easy to post a job in just a matter of minutes. It was fantastic that I found someone quickly to hire. Review collected by and hosted on G2.com.

I'm not really bothered by much on Upwork. If there's any small thing, it's probably the sensitivity of some words. Upwork sometimes thinks the words I use are against the rules because my work involves discussing money, like payroll and budgets. It occasionally seems like Upwork thinks we're discussing making payments outside the contract, which can be annoying when you get flagged. Review collected by and hosted on G2.com.

I like Upwork because it helps me get a very selective and interested clientele who are genuinely interested in our services. I find verified clients very beneficial as they provide clarity that the client is legit and means serious business. I also like the decent messaging system and most importantly, the escrow funds feature, which ensures payment safety. Additionally, the initial setup of Upwork was easy. Review collected by and hosted on G2.com.

I feel that Upwork's arbitration is more inclined towards clients and not freelancers. I think all communication should be seen and all angles of client servicing along with delivery should be taken into consideration. Review collected by and hosted on G2.com.

It's convenient, I can find projects, work and get paid from home. I can be my own boss and choose projects and other freelancers using search features that promise the best jobs and workers for my needs. Review collected by and hosted on G2.com.

Upwork used to rank freelancers based on quality of work, talent, and performance via client reviews and scores. Now, Upwork uses a pay to play scheme that ranks you higher through the use of "connects" which cost money. It's not performance or talent based. So, if you want to show up as a top prospect to clients, you need to use connects to boost your ranking. You also use connects to promote yourself and to show clients that you are available. So, you now you need to pay for membership, pay to promote yourself and run ads, pay to indicate that you're available, and then Upwork takes 10% out of whatever you earn. Additionally, having a complimentary "Agency Account" used to be free, and allowed you to team up with other freelancers and create your own online agency. Now you need to pay for another membership to have an agency. So, all in all, it's difficult to make and clear the same income I was making before, and to rank as high as I did before. Review collected by and hosted on G2.com.

I appreciate Upwork for allowing me to get the best talent regardless of geography. It's great to find experts who can solve my problems quickly, more efficiently than I could by learning myself. The escrow process is reassuring because it ensures that both parties are committed to the project's success—the freelancer is motivated to deliver high-quality work on time since they want to get paid, and I feel financially protected in case things don't go as planned. The initial setup was also very easy. Review collected by and hosted on G2.com.

It's sometimes hard to determine if the person I'm talking to will be the one doing the work. There seem to be a large number of agencies or brokers involved. Upwork has been getting better at this, but it isn't until we do the interviews that this comes to light. Review collected by and hosted on G2.com.

I like that reviews on Upwork are clear, and you can see what specific projects someone has worked on in the past. It's great to see the reviews of the talent and how many projects the talent I’m interested in has completed. Review collected by and hosted on G2.com.

I do not have a good experience with the freelance end of Upwork. I had an issue where a customer who was interested in hiring me ended up in hours of video calls that led nowhere, which was a waste of my time. Review collected by and hosted on G2.com.

Nothing really. Review collected by and hosted on G2.com.

I would rate Upwork as a 1-star service because the first two contractors we hired did not work out. There clearly was no vetting process conducted by Upwork. The first contractor was deactivated after one week due to a violation of their terms of service (explanation: someone else was doing the work, not the person we hired) and the second person had a criminal record, which made us decide not to proceed. Review collected by and hosted on G2.com.

I find Upwork quick, easy, and friendly to use. It’s a very valuable service because it allows me to communicate with several different individuals, giving me the opportunity to pick the one I feel is most qualified to help resolve my issue. I was happy to have found someone who was dedicated and experienced. The setup was extremely self-explanatory, from inputting personal information to setting up a password. On a scale of one to 10, it's a 10 in terms of ease. I heard great things about Upwork from an attorney who referred me, and I couldn't be more pleased. Review collected by and hosted on G2.com.

I was pleased with everything that upward had to offer. There was nothing that I disliked. Review collected by and hosted on G2.com.

I like the new interface on Upwork; it's very user-friendly and has a lot of great features to help me keep on top of my work. It helps me stay organized and communicative with clients. I like how the tabs let me find the kind of projects I'm looking for, whether they're best matched or US-based. The initial setup was very easy, not complicated at all. Upwork also solves the need to search and market for leads since the people on there are already warm leads looking for someone to complete work for them. I rate it a 10, as it's a great platform to use. Review collected by and hosted on G2.com.

I feel that the time tracker can be improved by allowing a setting to use for screen shooting whatever browser window you are working with versus the whole desktop. I also would like to see an option to allow the clients to pay monthly like a subscription-based model, so for projects such as WordPress maintenance that may be a reoccurring monthly cost. I would also like to see a more fair percentage taken from my payments. Right now it's pretty high and I lose a lot of money due to the fee that is charged. Review collected by and hosted on G2.com.

I like that Upwork gives me access to thousands of talented people from around the world who are willing to work hard. The email chat function is great because I don't need to log in; I can just reply to emails. I also like using the messages within the app. Another feature I enjoy is being able to check out a talent's portfolio without having to contact them. The initial setup was really easy, and I actually prefer Upwork over Fiverr. Review collected by and hosted on G2.com.

I find the milestones function a bit complex. I'd prefer it to be simpler, like having a monthly account where I can upload money and fill the milestones from there instead of funding each milestone one by one and going through all the steps. Review collected by and hosted on G2.com.