Compare this with other toolsSave it to your board and evaluate your options side by side.
Save to board

Upwork Reviews & Product Details

Pricing

Pricing provided by Upwork.

Basic

Free

Upwork Media

How Upwork Works
Play Upwork Video
How Upwork Works
How Goodness Labs Launches AI Health Apps Faster With Upwork
Play Upwork Video
How Goodness Labs Launches AI Health Apps Faster With Upwork
How Huntr Expands Reach With Freelance, AI-Savvy Talent
Play Upwork Video
How Huntr Expands Reach With Freelance, AI-Savvy Talent
How Upwork Helped One Fintech Startup Hire a Trustworthy Team
Play Upwork Video
How Upwork Helped One Fintech Startup Hire a Trustworthy Team
The Costs of Hiring a Freelancer vs. In-House Employee: What You Need To Know
Play Upwork Video
The Costs of Hiring a Freelancer vs. In-House Employee: What You Need To Know
Product Avatar Image

Have you used Upwork before?

Answer a few questions to help the Upwork community

Upwork Reviews (3,184)

View 2 Video Reviews
Reviews

Upwork Reviews (3,184)

View 2 Video Reviews
4.5
3,184 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise Upwork for its ease of use and wide variety of freelancers, making it simple to find and hire talent for various projects. The platform's secure payment system and ability to manage contracts effectively enhance user confidence. However, some users note that the high fees can be a drawback, impacting overall satisfaction.

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Vendor  R.
VR
Small-Business (50 or fewer emp.)
"Wide Professional Network with Streamlined Hiring"
What do you like best about Upwork?

I use Upwork to hire contractors for task-specific items. It helps me with legal documents, graphical content, and video content, allowing me to locate any professional in any field. I like the wide range of pros available and the ability to sift through their profiles to determine which ones are best suited for my tasks. It allows me to find what I need in a pro and shows me relevant tasks they have completed in the past. The initial setup was extremely easy, and I suggest Upwork to anybody who is looking for a pro to complete a hands-off task. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

I guess you could suggest tasks that should be done based on business type. For me, I am E-commerce, it would be helpful to know of what tasks are completed to improve an E-commerce business then show people to hire out for this task. Review collected by and hosted on G2.com.

Chuck G.
CG
Small-Business (50 or fewer emp.)
"Instant Access to Specialized Talent with Upwork"
What do you like best about Upwork?

I use Upwork to source specialized talent for building and scaling my brand, from design and packaging to development and operational systems. It's been valuable for quickly finding skilled professionals across different functions without the friction of traditional hiring. Upwork solves the speed and accuracy problem. Instead of spending weeks recruiting or committing to full-time hires too early, I can quickly find specialized talent for specific projects and move forward without delays. What I like most is the ability to access specialized talent on demand. Instead of being limited by geography, or traditional hiring timelines, I can find people with very specific skill sets exactly when I need them. The initial setup was pretty straightforward. The platform does a good job guiding you through the basics, so it's easy to get started. Upwork helps us leverage professional skill sets as we scale. It saved us thousands of dollars on vetting and hiring full-time employees. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

One area for improvement is quality consistency. While there is a lot of strong talent on the platform, there's also a wide range in experience levels, which can make vetting more time consuming than it should be. Review collected by and hosted on G2.com.

Ada P.
AP
Fractional Marketing Director + Founder
Small-Business (50 or fewer emp.)
"Streamlined Talent Search but High Fees"
What do you like best about Upwork?

I like that Upwork solves the problem of talent searching and finding the right freelancers with credentials I can vouch for and see. I appreciate being able to find freelancers with feedback visible to me, which allows me to see the rating for each freelancer and understand what they're good at and what they're not good at. I'm also able to see their rates and compare, giving me a wide pool of freelancers to choose from. The initial setup was fairly easy. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

I believe that the fees are extremely high and unfair. I didn't realize that the freelancers also pay a fee on top of the fees that we have to pay. So oftentimes, working on Upwork is for short projects, rather than long term because of the high fees. Review collected by and hosted on G2.com.

Tara P.
TP
Digital Marketing Director
Mid-Market (51-1000 emp.)
"One-Stop Shop for All Freelancing Needs"
What do you like best about Upwork?

I like that there's so many people to choose from on the Upwork platform. It makes it easy to be like a one-stop-shop for the different tasks I mentioned. Whether I need someone to help with editing a video or someone who's more analytical or focused on website design, I can find them on Upwork. It's nice that there are all different types of professionals with different types of focuses. The initial setup was pretty straightforward and easy. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

I find the interface when I am trying to find someone to work with a little confusing. I have to post the job and then get the contractor from there. it's hard when I find people I like, and then I wanna keep working with them, but then I have to post another job. Feel like I haven't really quite figured that out. Review collected by and hosted on G2.com.

Kristen  A.
KA
Professional Freelancer
Small-Business (50 or fewer emp.)
"Efficient Freelance Platform, But Unfair Boosting System"
What do you like best about Upwork?

I like that Upwork allows you to explore and apply for the latest jobs at any time of day, providing the convenience of saving jobs you're interested in. Everything happens quickly, and there's a wide range of different job categories. As a client, I appreciate the variety of talented people I can choose from for my projects. The setup was very easy for me, and I'm not a super tech-savvy person, so getting it up and running within minutes was impressive. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

I personally don't really like that people can boost. So if you have a lot more money and you can keep buying a crazy amount of connects, you can boost your proposal to be seen first. I don't really like that. I just think everybody should just be able to put in their proposal, and then the client can decide. On their own from there who they would like. I don't think that just because you put in five times the amount of connects that you should be able to have that advantage. Review collected by and hosted on G2.com.

Ellie S.
ES
Small-Business (50 or fewer emp.)
"Effortless Hiring, Overwhelming Responses"
What do you like best about Upwork?

I like Upwork's ability to make hiring really easy. It's great to find the best person for the job without having to search through Google. I just post the job, and people come to me, which I really like about it. The crowdsourcing aspect is something I appreciate, especially being able to see that people have done successful projects and have positive reviews from clients. It's comforting to know that I'm not going into a black hole wondering if the person is going to do a good job. Also, the setup was really easy for me since I can't even remember doing it, that's how easy it was! Review collected by and hosted on G2.com.

What do you dislike about Upwork?

I guess sometimes when you post a project, you get kind of spammed by too many people, and I find it really difficult to sort through them. Like, posting to redo my website, and I've just gotten so many responses that I can't even sort through them. Review collected by and hosted on G2.com.

Tracilee H.
TH
Small-Business (50 or fewer emp.)
"Efficient Talent Sourcing with Great Support, High Fees a Drawback"
What do you like best about Upwork?

I was warned by many people that it would be hard to find good talent on Upwork, but I haven't had that problem at all. The people I have worked with have all been responsive and helpful. They are good at the things they say they are good at, and I think it's nice that they also tell you what they don't do instead of pretending to know everything. I use their app, which is pretty good. I like the function where I can specify what I need to do next, and then people respond to tell me if they can or can't do the task. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

I get frustrated about having to pay a fee to Upwork every time I pay my freelancers in multiple parts for long projects. It's honestly terrible, and the one thing that makes me maybe wanna pull away from Upwork for that. Review collected by and hosted on G2.com.

Adam S.
AS
Founder & CEO
Small-Business (50 or fewer emp.)
"Simplifies Client Outreach with Impressive Security"
What do you like best about Upwork?

I use Upwork for identifying great work opportunities in my industry and for meeting and working with great clients and people across the world. I like the simplicity and protection it offers for both clients and contractors. It's very simple to communicate, create contracts, and I feel very protected when I'm actively in those contracts. I find that Upwork solves the problem of finding clients who are willing and ready to pay. The UI and UX of the platform are very intuitive. The initial setup was also very easy and straightforward. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

Probably just the fact that clients have a lot of leverage over contractors. I think the fees are a little bit high as well. But overall, no major feedback points. Review collected by and hosted on G2.com.

Richard M.
RM
Owner
Small-Business (50 or fewer emp.)
"Upwork for help with all my websites"
What do you like best about Upwork?

Easy to find the right people to accomplish the job. Pricing varies depending on budget and quality of work is great. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

Bombardment of requests for work from all over. Review collected by and hosted on G2.com.

Doaa Y.
DY
Recruiting Team Lead
Enterprise (> 1000 emp.)
"Flexible Global Projects with Strong Payment Protection"
What do you like best about Upwork?

Varieties of the projects and getting to work with clients from different parts of the world beside able to work on your own terms like if you want to work on hourly or fixed type of projects you get to choose as well the hours you can work per week and able to find the good or bad reviews on the clients feedback and able to differentiate those clients with payment verified vs those who doesnt have one to make sure your payment will go through smoothly. Also upwork payment protection is amazing as long as you track your hours for work related and adding memo notes.Upwork changed my life to be better and able to know many team members across the world and learn about their culture beside flexibility schedule. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

No of connects are now slim and you have to purchase them now if you want to submit proposal and each client requires no of connects to be submitted unless you are invited directly. Review collected by and hosted on G2.com.

Questions about Upwork? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
Last activity 5 months ago

Is Upwork better or Fiverr?

GU
Guest User
Last activity 9 months ago

As a new user of Upwork, how can I effectively use its proposal bidding system to increase my chances of winning projects?

Pricing Options

Pricing provided by Upwork.

Basic

Free

Business Plus

Free
Upwork Comparisons
Upwork Features
RFP Creator
Messaging
Freelance Screening
Calendar
Guidelines and Policies
Digital Asset Management
Payment Automation
Secure Payments
Multi-Currency Payments
Payment
Dashboard
Product Avatar Image
Upwork