Uptime.com Reviews & Product Details

We've relied on Uptime.com for 3 years to provide around 100 checks on our systems. It's been a game changer for us in not only monitoring basic systems uptime, but also more sophisticated transaction monitoring, domain expiry, SSL certificate expiry, and more.

Alerts, notifications, and reports are easy to create and manage, and the alert details and root cause analysis are easy to follow and incredibly descriptive.

The support team at Uptime.com is amazing. I recently encountered an issue with one of my simple HTTP checks failing occasionally. I looked at my system internally and couldn't see any issues, so I decided to reach out to Uptime.com. Since it was intermittent, and I couldn't provide much detail, other than the error, I wasn't' too hopeful they would be able to assist.

My initial request was responded to in short order...within 25 minutes. A few hours later, I received another update that my ticket had been escalated to the Technical team, and included a detailed description of the problem, and what they were doing to resolve it. This included working with my hosting provider directly. In addition, they offered an easy to implement, temporary solution, to ensure I could accurately monitor my system until a fix was in place.

I received several status updates from the Uptime.com team, and by early the next day, Uptime.com had tested and implemented a fix for the issue I was encountering, including instructions and a screenshot for how to implement.

They left the ticket open for a few days for me to monitor, and checked back with me to ensure my issue was resolved.

I've been in tech for close to 30 years, and have had only a handful of support encounters as seamless and collaborative as this one. Hats off to Uptime.com, and their stellar support team! Review collected by and hosted on G2.com.

Creating complex transactional checks can be a bit difficult, but we've had great success getting the Uptime.com team to work with on building these. Review collected by and hosted on G2.com.

We've been using Uptime.com for just over six months now to monitor the performance and availability of our API, and it has quickly become a critical part of our infrastructure.

One of the standout features for us has been the ability to auto-generate SLA reports for our clients. This saves time and adds a layer of transparency and professionalism to our service. The platform provides clear, actionable metrics on API performance, and the alerting system ensures we're immediately notified if anything goes wrong.

We also really appreciate the flexibility Uptime.com offers when it comes to setting up custom alerts and escalation processes—especially being able to tailor them based on the time of day. This helps us stay responsive and reduce downtime.

If there’s one area for improvement, it would be the customization options for alert emails. A bit more control over the formatting and content would make a great tool even better.

Overall, I would highly recommend Uptime.com to any team looking to monitor the health of their APIs or web services. It’s reliable, feature-rich, and plays a vital role in our ability to deliver consistent service to our users. Review collected by and hosted on G2.com.

If there’s one area for improvement, it would be the customization options for alert emails. A bit more control over the formatting and content would make a great tool even better. Review collected by and hosted on G2.com.

Uptime.com has been a game-changer. It allows me to stay ahead of outages before my end users even report them. Alerts are delivered directly to my app, via text, or through Teams—eliminating the need to constantly monitor a dashboard for visibility.

It’s been especially helpful for receiving real-time pings outside of normal business hours without having to actively watch for issues. After recently transitioning to a new organization, I brought Uptime.com with me, and my current team has already recognized its value tenfold within just a few weeks. Review collected by and hosted on G2.com.

There is no Android application. IOS only. Thought I am an Apple user myself, most of the engineers I hire are Android users. This has required us to set up alerting into our Teams applications so that those users can receive alerts on their mobile deivces. Review collected by and hosted on G2.com.

We've been using Uptime.com for a while now, and it’s been rock-solid. The alerting is fast and reliable, the dashboard is clean and easy to navigate, and setting up synthetic monitoring is a breeze. It’s saved us from downtime disasters more than once!

The status page feature is a nice touch, making it easy to keep stakeholders in the loop. Customer support is responsive and helpful, which is always a plus.

If you need simple, effective uptime monitoring without a steep learning curve, Uptime.com is a winner. 🚀 Review collected by and hosted on G2.com.

Not much to complain about, but the pricing can add up if you need a lot of advanced checks. A few more customization options for reporting would also be nice. Review collected by and hosted on G2.com.

Working well, user friendly, support is great - respond quickly, our NOC learned this tool with ease, and so we're working with it every day - we use it for https checks, also for transaction checks (Selenium), implementation was easy and well-integrated to our monitoring systems. Review collected by and hosted on G2.com.

When alert goes down - it takes time to get it back up.

You can set the sensitivity - how many locations should be DOWN before alert is sent.

But if let's say you have set sensitivity to 5 locations, and the check has only 5 locations - at least 4 locations have to get UP before check is getting OK, but in our case, we need at least 1 location to be UP - to get OK. Review collected by and hosted on G2.com.

Very easy to use, able to create all sorts of tests, and each one is intuitive. The test can be configured from multiple locations around the world and a large variety are available. The transaction tests are particularly useful as they enable us to fully test and monitor the performance of a full user journey. Review collected by and hosted on G2.com.

Maintenance mode is a bit of pain to configure, you have to select each monitor and basic things like the end time doesn't automatically default to after the start time. Review collected by and hosted on G2.com.

Very intuitive and friendly interface to get up and running, sensible defaults, good pricing, very responsive support staff and listening to feature requests and feedback. Review collected by and hosted on G2.com.

In the new Checks design the tags are not visible all at the same time. You have to click "+3 more" to see the rest of the tags (at the very least you should show it on hover). Very inconvenient if you filter for a number of checks and quickly want to compare tags. Review collected by and hosted on G2.com.

In our line of business, we work with numerous SaaS sales teams, both for our clients and ourselves. It’s rare to encounter such an engaged leader (in the sales process) who genuinely takes the time to listen to customers one-on-one. A good sign.

We've been with Uptime.com for around six months now, and that level of commitment is really evident in the product; our experience is one of a robust and reliable platform very capable of monitoring our entire estate (including now third-parties).

Lots of SaaS products have roadmaps and feedback tools but often it feels like lip service. Not the case here. You actually feel like using those mechanisms because they are suitably responded to and moreover actioned where appropriate. Review collected by and hosted on G2.com.

When we signed up there were a couple of items missing from our list (IRM/On-Call). Okay for us because they were in the roadmap and we could wait. Review collected by and hosted on G2.com.

Powerful options for uptime monitoring, performance monitoring, monitoring correct HTML responses, etc. An essential tool at a fair price. Also has status pages now. Review collected by and hosted on G2.com.

There is nothing really I dislike, I wouldn't change a thing. Review collected by and hosted on G2.com.

Customer support is the best I have ever seen.

Wide functionalities, while everything is intuitive and easy to manage.

We are using it daily to monitor critical processes. Review collected by and hosted on G2.com.

I'm very happy with this service, because it has replaced a much more expensive and complex product. Review collected by and hosted on G2.com.