Upland BA Insight Pros and Cons

Using BA Insight tools in both backend and frontend operations. These tools are incredibly powerful, easy to implement and robust, allowing us to seamlessly index from various sources to a centralized location including Gen AI (RAG) . Additionally, their SmartHub interface enables AI driven/federated search while maintaining user content/security, with no performance degradation on either end. SmartHub is capable to integrate/pull with different backend/sources.

Moreover, the support and service team at BA Insight is remarkably knowledgeable and always ready to assist. Their expertise in the search domain has been invaluable to us. Review collected by and hosted on G2.com.

It would be highly beneficial to consider supporting Azure containers for solutions. Review collected by and hosted on G2.com.

I think that Upland BA Insight does a great job of integrating multiple data sources and making enterprise search more intuitive and easy to use, I think the search capabilities that it provides are impressive. Review collected by and hosted on G2.com.

I feel that the platform is great, but the initial setup was a bit complex and required more IT involvement than expected. Some integrations could be smoother, and response times in the UI are occasionally laggy. Review collected by and hosted on G2.com.

I really like it's integration with other upland products. It's easy to use with great customer support. Review collected by and hosted on G2.com.

Compared to other platforms it does feel a bit outdated and lacks customisations. Review collected by and hosted on G2.com.

Team was fantastic in helping us understand our requirements and connect Connectivity Hub to our existing data sources. BA Insight implemented Smart Hub and Smart Previews as well, which we published to our user base. Later on we explored using Autoclassifier for AI use cases. Review collected by and hosted on G2.com.

No downsides come to mind. It can be hard to understand the enterprise search landscape especially with all the buzzwords and different technologies. BA Insight did a great job in helped us navigate these complexities. Review collected by and hosted on G2.com.

The SmartHub product and connector framework are flexible and powerful, allowing connectivity to common on-prem and cloud hosted endpoints. The real strength in BA Insight's Enterprise Search is in their technical team. Their implementation team proved to be highly knowledgeable and worked well with our in-house development team, which in turn allowed us to get all of the configuration and customizations we wanted before we went live. Review collected by and hosted on G2.com.

At the time of writing, the cloud-hosted Enterprise Search still relies on traditional servers for some functions and is less robust than other cloud-native solutions. We expect that this will improve quickly based on their latest roadmap. Review collected by and hosted on G2.com.

The engagement from BA Insight's customer service and development teams is second-to-none. They invested a bundle of time to understand our business problems, develop a potential solution, and then investigated configuring the tool to precisely meet out requirements.

The tool itself is also immensely powerful. We've only begun scratching the surface of what the search tool provides. We've connected in a customised OCR tool and developed a custom search experience for our users. Review collected by and hosted on G2.com.

Like with all technology solutions you get out what you put in. If you have a strong information governance framework and management process this tool will be a powerful way to navigate through your document repositories. But if your repositories are unstructured, it won't solve that problem for you. Review collected by and hosted on G2.com.

The best thing about Upland BA is its ability to integrate with multiple enterprise systems. In this way, information is easily accessible and searchable accross multiple platforms. Review collected by and hosted on G2.com.

The initial setup may be a bit tedious for the basic user, involving a learning curve. Review collected by and hosted on G2.com.

Its a very usefull tool and provide a great solution. Review collected by and hosted on G2.com.

There is nothing that I don't like about BA insight. Review collected by and hosted on G2.com.

The build-in security component, ease of use, and support team. Review collected by and hosted on G2.com.

This a hard question to response since the product works so well. Review collected by and hosted on G2.com.

We were able to integrate disparate systems: Oracle, Salesforce, O365, and web content in one standard user interface with one security integration (Entra ID) Review collected by and hosted on G2.com.

There were a few servers required than initially planned for our implementation. Review collected by and hosted on G2.com.