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21 Upland BA Insight Reviews

4.5 out of 5
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21 Upland BA Insight Reviews
4.5 out of 5
21 Upland BA Insight Reviews
4.5 out of 5

Upland BA Insight Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Upland BA InsightQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Legal Services
IL
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Upland BA Insight?

- SmartHub was straightforward to implement and configure.

- Upland were able to implement a highly customised UI.

- Customer Support has been responsive since going live. Review collected by and hosted on G2.com.

What do you dislike about Upland BA Insight?

- Working across multiple timezones made things ocassionally challenging but we were able to work around this. Review collected by and hosted on G2.com.

Response from Kristi Anderson of Upland BA Insight

Thank you for sharing your experience with Upland BA Insight! We're excited to hear that the SmartHub implementation was straightforward and that our team was able to deliver a highly customized user interface to meet your needs. It's also great to know that our customer support has been responsive since you went live - our customers love that team!

We appreciate your understanding regarding the challenges of working across multiple time zones. We are continuously working on improving our processes to better accommodate global operations and minimize any impact on our clients.

We're glad that BA Insight is providing a customized search solution for your global intranet and benefiting your team of 7,000 users. If there's anything else we can do to further support you, feel free to reach out!

Best regards,

The Upland Team

JL
Design Authority
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Upland BA Insight?

Very strong technical support and customer service. Review collected by and hosted on G2.com.

What do you dislike about Upland BA Insight?

Distance between Australia and the USA can sometimes slow down communication. Review collected by and hosted on G2.com.

Response from Kristi Anderson of Upland BA Insight

Thanks for sharing your feedback on the BA Insight! We're delighted to hear that you appreciate our strong technical support and customer service.

We understand that the distance between Australia and the USA can sometimes slow down communication, and we appreciate your patience. We're always working to improve our processes and ensure timely support, no matter where you are. If you have any other suggestions or need assistance, feel free to reach out.

Verified User in Mining & Metals
AM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Upland BA Insight?

The tooling is comprehensive and staff are experts who are willing to assist in the journey. Fantastic experience engaging and through implementation process Review collected by and hosted on G2.com.

What do you dislike about Upland BA Insight?

There was not a dislike through the products or engagement Review collected by and hosted on G2.com.

Response from Kristi Anderson of Upland BA Insight

Thank you for your wonderful feedback on BA Insight! We're glad to hear you found the tooling comprehensive and our staff expert and supportive throughout your journey.

We’re happy to hear there wasn't anything you found lacking. If you ever have any more feedback or need assistance in the future, we're here to help.

Verified User in Pharmaceuticals
EP
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about Upland BA Insight?

The BAI suite of tools allow us to deliver solutions quickly and effectively. Review collected by and hosted on G2.com.

What do you dislike about Upland BA Insight?

We occasionally have to deal with software bugs. Review collected by and hosted on G2.com.

Response from Kristi Anderson of Upland BA Insight

Thanks for the positive review! 14 years is a long time - thanks for being a loyal customer.

Please don't hesitate to reach out if you have questions or need support - we're here for you!

AC
Senior Analyst
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Upland BA Insight?

Comprehensive search capabilities: BA Insight's search platform, Search360, is designed to help organizations find and access the information they need quickly and easily. It includes features like natural language processing, faceted search, and content profiling, which can help users find relevant results more accurately.

Easy integration: BA Insight's products are designed to be easy to integrate with other systems and platforms, including popular enterprise software like Microsoft SharePoint and Salesforce. This makes it easy for organizations to incorporate the company's solutions into their existing workflows and processes.

Customization options: BA Insight's products are highly customizable, which means that organizations can tailor them to fit their specific needs and requirements. This can be especially helpful for organizations with complex or specialized information management needs.

User-friendly interface: BA Insight's products have user-friendly interfaces that are designed to be intuitive and easy to use. This can make it easier for users to get up and running with the company's solutions, and can help to increase adoption and usage within an organization. Review collected by and hosted on G2.com.

What do you dislike about Upland BA Insight?

Cost: Enterprise search and information management solutions can be expensive, and BA Insight's products may not be the most cost-effective option for some organizations.

Complexity: Depending on an organization's specific needs and requirements, BA Insight's products may be more complex to set up and use than some other options on the market. This could require a significant investment of time and resources to get up and running with the company's solutions.

Limited capabilities: While BA Insight's products offer a range of features and capabilities, they may not be suitable for all organizations or all use cases. It's important to carefully evaluate the company's products to ensure that they meet your specific needs and requirements.

Compatibility issues: Like any software, BA Insight's products may not be compatible with all systems and platforms. This could be an issue for organizations that rely on specific technologies or have complex IT environments. Review collected by and hosted on G2.com.

Pavas S.
PS
Senior Associate-2
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Upland BA Insight?

Proves relevant,connected and actionable Insights using analytics, personalization, AI driven aproach Review collected by and hosted on G2.com.

What do you dislike about Upland BA Insight?

Nothing much to dislike, seems like one of the best products available Review collected by and hosted on G2.com.

Vishwam R.
VR
Product management
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Upland BA Insight?

The best thing at BA insight is they provide the best ways to search for the expected results. Review collected by and hosted on G2.com.

What do you dislike about Upland BA Insight?

I dont really dislike any of the features as its a unique product Review collected by and hosted on G2.com.

Peni M.
PM
Sales Executive
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Upland BA Insight?

Give many users (employees, visitors,customers) a search experience the right results Review collected by and hosted on G2.com.

What do you dislike about Upland BA Insight?

Put and end to bad search experiences to many users Review collected by and hosted on G2.com.

DP
.NET Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Upland BA Insight?

The UI is user-friendly with lots of features to optimize the time spent. Support is awesome Review collected by and hosted on G2.com.

What do you dislike about Upland BA Insight?

Fewer features to monitor the past insights and constant alarm signals Review collected by and hosted on G2.com.

Dave S.
DS
Document Controller
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Upland BA Insight?

SmartHub is an innovative platform that gives you round-the-clock access to your system applications. A hub serves as the nerve center of your home automation system and ties all of your devices together—a helpful and convenient form of technology. A system manager wherein you can manage and set up all your devices. Review collected by and hosted on G2.com.

What do you dislike about Upland BA Insight?

Quite confusing to use at the start but manageable as you go on. Basic knowledge in computer set-ups and networking will be helpful too. Review collected by and hosted on G2.com.