UpdateAI Reviews & Product Details

Using UpdateAI has drastically improved my productivity! I can now focus on tasks that require much more time and attention. I use it every day, and I cannot imagine what it would be like if it went away. I highly recommend it! Review collected by and hosted on G2.com.

Not really any downsides that I can think of. Review collected by and hosted on G2.com.

Update.AI has solved my notetaking problem and missed action items from internal and external meetings. That was what attracted me to the product first. Then, I learned about more advanced features like customer insights, external meeting sharing, and Hubspot integration. It is all I ever wanted and more from a tool that keeps expanding to fill customer needs. Review collected by and hosted on G2.com.

This is small, but I was having difficulty in receiving timely responses from the support team. Timely is defined as within 24-48 hours during business days. However, the leadership team stepped up and set a call with me directly to solve the issues I was experiencing. A true partner mentality, even for my small team of 3, and I'll never forget this level of support from the CEO. Review collected by and hosted on G2.com.

The summary of the call is spot-on, covering all the crucial topics in a clear and concise manner.

It doesn't need require much to start using, it's simple to plug-in to your calendar and CRM - I didn't need support from IT and other folks.

It has a very well-built "action item" list; it assigns ownership of the task and details.

Its functionality allows easy sharing with other folks so they can use the information, and it seamlessly logs my notes in Hubspot.

It's not just the hours a day that it saves me and my team, but the peace of mind during the calls knowing I can focus on the client and not be desperate taking notes, worried I'll miss something. I can now be fully engaged and still have good notes!

I use it for all my meetings, internal and external, everyday - it makes a huge difference and my colleagues quickly adopted it. Review collected by and hosted on G2.com.

It's sad I didn't find this earlier. I used a different note-taking tool in a previous job, and the notes were so cluttered with information that they brought no value. They were long texts, and I was almost trying to transcribe what was said. I thought all tools were like this.

I think Update AI needs to advertise more on how the notes they generate are more objective and useful than the others. Having used another tool doesn't mean you have any idea what Update AI does. Review collected by and hosted on G2.com.

I have found Update AI very easy to set up and use. It works like a charm. didn't need any IT support to get started. It’s very user-friendly and easy to integrate with your calendar and CRM.

The call summary is accurate and comprehensive, capturing all the essential topics in a clear and concise manner.

The "action item" list is well-designed, assigning task ownership and providing detailed descriptions.

Beyond saving hours for my team and me daily, it provides peace of mind during calls, allowing me to focus on the client without worrying about missing details. I can now be fully engaged and still have thorough notes!

I use it for all my internal and external meetings every day. It has made a significant difference, and my colleagues adopted it quickly. Review collected by and hosted on G2.com.

There is nothing I can think of right now. Review collected by and hosted on G2.com.

Great call recaps, most useful call-outs for key areas of calls, actionable items, and important topics to take note of. Super easy to use, virtually no effort to set up, and seamless integration. Review collected by and hosted on G2.com.

Haven't found anything so far that I dislike about UpdateAI Review collected by and hosted on G2.com.

I really like how I can really interact with my clients in the call without haveing to take my own notes. I can use keywords for action items and follow-up tasks. I also like the convience of recaps for prepping for my next call as well as sending out recaps following a call. Review collected by and hosted on G2.com.

I do not like that the customer cheat sheet comes out midnight befor the call, as I like to prep the day before. It would be great if the cheat sheet for calls came out 24 hours ahead of time. This is minor though. Review collected by and hosted on G2.com.

Two things/ One, the speed at which meeting recaps are created and published to our CRM, which has been game changing for productivity, efficiency, communication and collaboration. Second, the global, cross-customer portfolio insights to help leadership understand themes around advocacy, opportunity and risk. Review collected by and hosted on G2.com.

It's early in our evaluation, but there is little lacking in functionality. As the product evolves, I expect to see improvements to the organizational set up, restrictions and overall account management, in addition to the official launch of a few fabulous features currently in beta. Review collected by and hosted on G2.com.

It was very accurate on transcribing the video calls into easily digestable insights and action items. Set up was real easy with my Google account. When I had an issue (which was rarely) it was resolved quickly. I even had the CEO reach out to me asking about my satisfaction. Review collected by and hosted on G2.com.

Due to working for a very risk adverse company, I had a hard time convincing my Legal team that this is a tool we want to keep. Because it's generative AI, we had quite a few hops to jump through (no fault of Update AI's) for our Legal team to approve us in using it. Review collected by and hosted on G2.com.

I love that my CSM team doesn't need to take detailed notes and can actively listen to their client conversations. Update AI allows our team to actively listen and the notes are taken for them. I also love that Update AI gives summary and reply email templates to speed up the busy work our CSM team has following a call. Review collected by and hosted on G2.com.

Update AI is a new company so with any new company there are areas of strength and areas of weakness. Integrations are what Update AI are currently working on. They listen to their customers and create workarounds so none are deal breakers for us. Review collected by and hosted on G2.com.

There are a variety of transcription services. They either have a very broad user base or they focus on people in Sales functions. I jumped on UpdateAI bandwagon early on because they are helping businesses customer related outcomes, regardless of the department their users are in. It's a more holistic customer-centric approach. The AI is being honed to recognize the language and context of customer-related activities. Such as strategies, relationship risks, product feedback, key figures, and action items.

They have Mickey Powell the AI guru and thought-leader. Josh Schachter, also a thought-leader, visionary, and eager to learn from their customers. The Support team is swift to resolve any issues. It's easy to implement and use. You can feel their passion to make this the leading and best solution. Review collected by and hosted on G2.com.

There is nothing I dislike, perse. As with any new AI it takes time to refine it. Yet Josh and his team are incredibly swift and agile, rapidly making updates that have meaningful impact. Review collected by and hosted on G2.com.