Unily Reviews & Product Details

- the SaaS product has been extremely robust, in over 4 years we have had no overall outages that weren't planned maintenance. There was one incident where the issue was the underlying MS Azure services, but even that affected only a small portion of our users and was quickly resolved.

- Unily is very security / GDPR conscious - this is important to us and Unily has been extremely responsive in addressing any questions we have had in these areas. We consider their compliance in these areas to be top tier among our supplier base.

- The Unily Universe site has so much customer relevant information on all aspects of the product and there is a pretty healthy amount of customer to customer social interaction - exchanging tips, tricks and ideas.

- The platform really gives us a lot of flexibility. There is a huge amount of "out of the box" functionality, that allows us to build our employee intranet and other solutions pretty quickly. And it let's our content creators create engaging content without requiring support from IT. On the flip side, the product allows for a great deal of custom development and configuration and we have taken full advantage of this to develop really cool solutions to business problems. Review collected by and hosted on G2.com.

There are 2 areas for improvement and one area that needs some serious discussions with customers

- improve support. The support team are knowledgeable for the most part, but tickets can take a long time to progress through escalation to closure.

- improve the developer experience. The product offers considerable capabilities for custom development and configuration, and there is a great deal of information available on the Unily Universe customer support site. But more is needed, specifically more support needs to be available to developers on a more timely basis.

- there is a need for Unily to get more input from customers that are impacted by the products switch to the feature store. While this is overall an improvement in how new features are delivered, there have been impacts to the customers that built and customized their Unily content. Review collected by and hosted on G2.com.

Unily has been a great partner. We're able to take advantage of the many options, features, and functionality that they offer for their internet. We love that it is easy to use, customizable within reason, and user friendly. We're very happy with the customer service that we've recieved from both the customer service teams and the technical teams from Unily. Review collected by and hosted on G2.com.

We'd love for there to be additional customizable options for end users to take advantage of. Currently, there are offerings from Unily, but many of the customized choices are only offered at an additional SOW cost. If there were more out of the box solutions, but with some small custom options (such as icon changes, colors, etc) this would be a great enhancement. Review collected by and hosted on G2.com.

Search capability

Ability to configure it to your needs (we are using it for a Knowledge Management platform) Review collected by and hosted on G2.com.

It's a slight shame having to pay extra for the branded mobile app Review collected by and hosted on G2.com.

Our experience with Unily has been great. Teresa is a fantastic account manager. She answers or directs our questions in a timely manner, suggests functions/widgets that we could add to our site to increase engagement, and supports our goals. We were particularly pleased with the targeting and theming capabilities as we adjusted the site for an acquisition. Two thumbs up. Review collected by and hosted on G2.com.

I haven't come across anything major. The only thing I can think of is that there is so much functionality, the back end can be a bit confusing until you get into your routine of posting content. Review collected by and hosted on G2.com.

The best part about Unily is the support we get from our Customer Success Manager. We have formal monthly check-ins where we discuss the performance of our platform, brainstorm how to improve and explore new functionalities. Beyond the monthly check-in, our CSM is only one email/call away and is always willing to help us. Review collected by and hosted on G2.com.

The analytics could be better. Everything is manual, so having the option for automated reporting would be extremely helpful! Review collected by and hosted on G2.com.

The platform is highly flexible and keeps expanding its capabilities, which lets us grow our site. The support group works fast at resolving issues. Review collected by and hosted on G2.com.

Using some of the features requires some coding knowledge that not all users have. Review collected by and hosted on G2.com.

One stop shop for internal information your company wants to share. Housed all in one place. Review collected by and hosted on G2.com.

Sometimes it's hard to find information that you are interested in. Review collected by and hosted on G2.com.

The best part of Unily is it is very easy to use and provides a single platform for communication and is suitable for all your business needs.it makes it easier to share files between teams and collaboration. Review collected by and hosted on G2.com.

Use for this tools have been very productive so do not have negative thought for it but as grooming market tech,they also start introducing new feature in this tool. Review collected by and hosted on G2.com.

Unily is an employee experience platform that promotes everyone to work better by improving productivity, collaboration, and participation, thereby uniting the company. Review collected by and hosted on G2.com.

A small problem with the CMS is very flawed in the synchronization of the Unily software. It can become better by removing glitches and training the support team. Review collected by and hosted on G2.com.

The only software on which we can rely for instant messaging professionally. The interaction of this software is too good and there are no lags or connectivity problem at all. Review collected by and hosted on G2.com.

If the pricing is a bit lower then it will be easier to have on each system. Pricing is high, which is the only thing I didn't like. Review collected by and hosted on G2.com.