Udentify Pros and Cons

Udentify looked like it could be the perfect solution to help us improve the organisation of our customer onboarding. The facial recognition and Biometric authentication that was built seemed like a good and effective mean of identifying people. Review collected by and hosted on G2.com.

I had a problem with this part of the usage of the tool that is a data analysis as if it were very inaccurate in the case of Udentify. However, there were cases where legit consumers where rated as high risk hence the time consuming process of signing up. Review collected by and hosted on G2.com.

Udentify is intriguing because it uses advanced AI and facial recognition technology to streamline identity verification processes. This can greatly enhance security and efficiency in various applications, from financial services to event management. Its ability to quickly and accurately verify identities helps reduce fraud and simplifies user experience Review collected by and hosted on G2.com.

Privacy. The use of biometric data raises questions about data security and the potential for misusE Review collected by and hosted on G2.com.

Udentify seemed to have a good solution when it came to solving the problem of providing the necessary information during the first days of work to a new employee. These made facial recognition and the biometric authentication to be seem as secure as well as efficient ways of identifying people. Review collected by and hosted on G2.com.

I recorded several occasions where Udentify was only responding with wrong biometrics results. The implementation of onboarding faced bottlenecks because the employees were required to verify their information severally. Technical support was required to work out even the problem. Review collected by and hosted on G2.com.

The facial recognition and the biometric authentication are also fast and convenient when used in Udentity. The process of creating new users is simple and the program does not interfere with the login process of our program. Review collected by and hosted on G2.com.

The above tracked attention feature seems to be rather inconclusive. Udentify labels the users as inactive even during active interaction. Review collected by and hosted on G2.com.

Undoubtedly, the ability to provide real-time feedback on the customers’ sentiment is highly useful for Udentify. It helps me identify the emotional state of a customer by the time we get to speaking with them on the phone and perhaps curb frustration. Review collected by and hosted on G2.com.

There are times when I was almost certain that the customers are actively using the product and in the middle of a discussion, Udentify will mark them as disattentive. This makes it inconvenient to put much stock in attention as a metric. Review collected by and hosted on G2.com.

Udentify made a huge difference with our new client intake on-boarding system. The ID verification and biometric authentication elements of the system felt very safe and well-organized. Review collected by and hosted on G2.com.

Occasionally, new client addresses failed to align with the official records due to slight discrepancies, which led to slight delays while onboarding. Review collected by and hosted on G2.com.

I find that during calls, Udentify identifies whether the callers are happy or angry and helps me change the tone of the conversation when a caller is angry. Review collected by and hosted on G2.com.

The emphasis on facial expressions itself seems somewhat restricted at the moment. Pacing and tone of voice can be very revealing of frustration or hesitation and including that in the analysis would be more meaningful to show the overall customer sentiment. Review collected by and hosted on G2.com.

Having the option to see a client's personal state during a call permits me to really tailor my methodology and address their interests more. It's featured snapshots of dissatisfaction I could have missed. Review collected by and hosted on G2.com.

I've seen it battles with more nuanced responses. Udentify doesn't necessarily in every case catch this nuance, which can prompt misinterpretations. Review collected by and hosted on G2.com.

It provides facial identification for security purpose when we want to identify users when loging in to systems/apps.And also age verification is nice feature. Review collected by and hosted on G2.com.

Sometimes with low light it detects objects wrong , and gives inappropriate deatils. no other cons I have found. Review collected by and hosted on G2.com.

Udentify excels provides detailed customer insights by analyzing facial expressions, emotions, and engagement levels. It even offers real-time analytics, allowing businesses to respond promptly to customer needs and adapt the strategies based on current data. Review collected by and hosted on G2.com.

The cost of implementing facial recognition technology may be a barrier for smaller businesses. Udentify could explore options for more accessible pricing models or packages to cater to a wider range of businesses. Review collected by and hosted on G2.com.