Top Rated Ubermetrics Delta Alternatives
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1. Support
In my assessment, the support from Ubermetrics is a major advantage compared to other providers with similar performance profiles. A detailed demo is provided in advance, and the requirement criteria are discussed point by point. Assistance is also offered when setting up search queries, especially if not all users are familiar with search agents, operators, etc. For detailed questions, help is quickly provided via email or a video conference appointment is offered.
2. Search Queries
The search queries can be designed very precisely. In total, about 275 search words can be linked with various Boolean operators. This allowed us to narrow down the searches to desired topics so that (almost) only relevant posts are captured.
3. Filter Function
With the new filter functions, the captured mentions can be filtered much better than before. Filtering is possible by language, media (e.g., microblogs like Twitter), sentiment, tags, and user-defined keywords. This way, the captured posts can be categorized simply and effectively afterward.
4. Export Function
The graphics can also be exported as vector files, a significant advantage over other providers who often only offer JPG or PNG formats. More importantly for us is the report function, which allows reports to be automatically created and sent. These can be very individually designed, providing an overview of the most relevant posts, most active users, and allowing various search queries to be compared with each other at a specific time (daily, weekly).
5. Pathfinder
With the Pathfinder function, the links between the captured posts can be analyzed. This allows, for example, tracking how a press release or a specific article has spread on social media. Review collected by and hosted on G2.com.
1. Sentiment Analysis
A small point of criticism is the offered sentiment analysis, although we are aware of the current challenge of such analysis, which is why the criticism must be put into perspective. The algorithm learns and assigns the captured mentions the labels "Positive," "Neutral," and "Negative." For short contributions like tweets, this already works quite reliably, but for articles, the sentiment analysis is unfortunately not yet as accurate.
2. API of Facebook and Instagram
The criticism is not directed at Ubermetrics itself; the issue lies with Facebook and Instagram. These companies do not allow the automated querying of certain information, such as the number of likes. Review collected by and hosted on G2.com.
39 out of 40 Total Reviews for Ubermetrics Delta
Overall Review Sentiment for Ubermetrics Delta
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Ubermetrics delta tool has a very effective content-driven communication strategy. Review collected by and hosted on G2.com.
The real-time results are good but they can be even better with an upgrade in automation. Review collected by and hosted on G2.com.
Wir haben uns v.a. für ubermetrics entschieden, weil die TV- und Radio-Suche sehr gut ist. Man findet viele relevante Treffer und kann sich 90-sekündige Sequenzen anhören, die sonst versendet wären. Die Einrichtung des Tools ganz am Anfang lief super. Alles wurde genau nach unseren Wünschen und Vorstellungen umgesetzt. Der Support und Kundenservice war immer top, sehr zügig und sehr freundlich - nie aufdringlich. Wir erhielten sogar Unterstützung als wir nach einiger Zeit noch mal unsere Suchagenten anpassen wollten. Review collected by and hosted on G2.com.
Alle paar Monate traten schon mal kleinere Bugs auf, die aber alle zügig behoben wurden. Das Inhaltsverzeichnis mussten wir täglich manuell per HTML-Code erstellen, was etwas Zeit kostete, aber kein großes Problem war. Review collected by and hosted on G2.com.
Easy setup for brands, keywords and specific accounts. The monitoring is very extensive and Ubermetrics has an extensive query editor in order to be able to narrow down the searches for our specific needs. Review collected by and hosted on G2.com.
Nothing really, every time I have a problem I open the costumer support chat. Longest wait time was around five minutes, normally the support is even faster. Review collected by and hosted on G2.com.
The user interface is very clear and everything is intuitively adjustable and filterable.
The support is first-class, as our specific needs were always addressed. No matter what problem we had, our personal contact always sought a quick and practical solution. He also gave us a lot of creative input in setting KPIs or other usage possibilities. You can really tell that the support values a very good customer experience.
The tool is also in constant evolution, with new features added almost weekly, settings improved, and new sources connected. Our personal wishes were also taken into account.
The individually adjustable reports make it very easy for us to send updates to our colleagues and keep superiors up to date. Review collected by and hosted on G2.com.
Instagram is not yet 100% integrated. However, work is being done on it and it should soon no longer be a problem.
The functionality of the tool is very dependent on the personal contact person provided at the beginning of the implementation phase. Unfortunately, communication did not work well for us at the beginning, which is why the implementation progressed slowly at first. However, this has turned around 180 degrees since we have a new contact person! Review collected by and hosted on G2.com.
Besonders hervorheben möchte ich den grandiosen Kundensupport. Es ist immer jemand erreichbar. Der Kundenservice ist stets super freundlich und hilfsbereit. Bisher wurde für jede unserer gestellten Herausforderung, in kürzester Zeit eine Lösung gefunden.
Ubermetrics ist äußerst intuitiv und man findet sich schnell eigenständig zurecht. Die Benutzeroberfläche ist sehr übersichtlich gestaltet. Vor allem die online verfügbaren Seminare und das Handbuch ermöglichen es einem, sich selbständig in das Tool einzuarbeiten, das eigene Verständnis zu optimieren und mögliche Fragen oft selbst zu beantworten.
Zum Tool: Mir gefällt vor allem die Vielfältigkeit und die Flexibilität. Es können eine Vielzahl von Reportings angelegt werden. Diese sind vollständig individualisierbar und automatisierbar. Sollte ein Export benötigt werden, steht auch dieser in verschiedenen Formaten zur Verfügung. Ubermetrics bietet zudem verschiedenste Analyse, Filter und Vergleichsmöglichkeiten. Ein Überblick zu aktuellen Themen ist somit schnell erstellt und geteilt, selbstverständlich inkl. verschiedenster Grafiken. Eine Suche kann schnell und einfach aufgesetzt werden - erste Ergebnisse sind nach wenigen Minuten zu sehen.
Ubermetrics bietet zudem die Möglichkeit andere Anbieter aus dem Bereich Print, TV, etc. anzubinden bzw. zu integrieren. Review collected by and hosted on G2.com.
Ich bin mit dem Tool sowie mit dem tollen Service sehr zufrieden. Review collected by and hosted on G2.com.
Einfache und übersichtliche Benutzeroberfläche. Besonders die Funktionen der Analyse und des Vergleichs machen das Tool wertvoll. Auch die Erwähnungen sind für uns ein wichtiger Bestandteil im Monitoring. Einfach erstellbare Reports runden unsere Media-Clippings ab. Top ist auch der Support. Persönliche Ansprechpartner lösen Probleme und Fragen schnell. Review collected by and hosted on G2.com.
Gerne hätten wir eine größere Abdeckung von Special Interest Printmedien. Ansonsten sind wir zufrieden mit dem Tool. Review collected by and hosted on G2.com.
I am using Ubermetrics on a daily basis. I like the accuracy of the data, visibility and transparency. Ubermetrics is an user-friendly platform, that allows me to keep track on every aspect of the online appearance of our company. Review collected by and hosted on G2.com.
NothingNothingNothingNothingNothingNothing Review collected by and hosted on G2.com.
It's actually the mix of different aspects. A great tool with all the features your would expect from a social listening tool. But it's also the customer focussed approach, starting with an intuitive onboarding (video course) and going on with helpful and personal support. They also come up with new ideas of how to improve the customer experience and the tool use. Review collected by and hosted on G2.com.
Nothing really. As 90% of the social listening tools, they struggle with a clear sentiment identification. Review collected by and hosted on G2.com.
You get very deep insights on what happens around your company in social media and news. This helps to better understand your target group. Review collected by and hosted on G2.com.
There's nothing I don't like about Ubermetrics. Review collected by and hosted on G2.com.
flexibility and good support, openness for new solutions and requirements Review collected by and hosted on G2.com.
more search Operators, possibilty to differentiate easier between own and earned media Review collected by and hosted on G2.com.