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26 Typewise Reviews
Overall Review Sentiment for Typewise
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Simply - the results check out. My organization set an ambitious efficiency target to achieve with communication assistant and selected Typewise to deliver the tool
- AI model trained on data we've shared works considerably better (higher accuracy) when compared to another supplier where similar data was used to train the AI model - it does what it's supposed to do;
- they're solution oriented and ready to work on customizations,
- support and communication with Typewise partners is of highest standard,
- end users really enjoy working with Typewise - we would never achieve the efficiency goal if it wasn't for the users to genuinly like it and take advantage of it's funcionalities, Review collected by and hosted on G2.com.
Not much really - the challenging part, as part of my organization's due diligence concerning AI adoption, was to gather some in-depth information about data processing - would be great if such details were more accessible and shared proactively and up front. Having said that - in the end, we still managed to gather all the necessary information and implement the desired functionalities. Review collected by and hosted on G2.com.
I think some of the predictions and ability for snippets are helpful. Review collected by and hosted on G2.com.
Reporting is okay, but lacking. We are trying to push our call center team to utilize it more but the reporting makes it a little difficult to pinpoint issues. If we can get more ability to modify dates better, and then drill down further on individual users vs. just the team I think that would help alot and make sure we are getting everything out of Typewise that we can. Review collected by and hosted on G2.com.
Consistency amongst the users with Snippets, time-saving efficiency gains, and customer support is amazing, and it was a smooth integration. Review collected by and hosted on G2.com.
Sometimes the Snippets don't always work or the predictions don't allow you to accept them. Review collected by and hosted on G2.com.
The upsides of using Typewise are that the system suggests and anticipates sentences/words that we often use in our interaction records and emails to business partners , this helps us to be faster and spend less time completing our written communications.
The ability to create customizable Snippets is very important and facilitates our work in writing often repetitive emails. It helps a lot in writing in foreign languages, in correcting words with particular accents and diaeresis. It helps to correct typing errors. Review collected by and hosted on G2.com.
Sometimes it suggests a long sentence and if the agent only needs half of it, they have to insert it completely and then delete up to the desired point. Review collected by and hosted on G2.com.
It supports our clerk on their daily writing activities. The time saving is measurable and the impact our time to markekt significant. This alone speaks for the product. Review collected by and hosted on G2.com.
It's a browser extension, which is on one side perfect for most use cases and also my preferred personal way. But it comes with the downside, that it can't be used on native, local apps. Looking into the future I don't think this is an issue, but I think currently a lot of people still use local or native apps. Review collected by and hosted on G2.com.
It makes the life of our agents in the help desk so much easier. we have a big improvment on typing speed and also less typing errors. its also possible to guide agents to adapt a kind of writing style. Our agents are using it on daily basis and they would not like to work withut it anymore. its easy and quickly implemented into Zendesk and the customer support of typewise is alwasy available if something is not working as it should. Review collected by and hosted on G2.com.
there is nothing to dislike on this product. Review collected by and hosted on G2.com.
Very easy to integrate.
Short instructions for users.
SPOC for Customer Success
Good grammar and spell checking.
Helpful prediction and text modules (snippet) even personalised. Review collected by and hosted on G2.com.
Works very well in the intended systems. Other systems must be reconfigured in each case. Review collected by and hosted on G2.com.
The collaboration is fast, simple, uncomplicated and is always proactively initiated by them. Suggestions for improvement are always listened to and implemented quickly. In addition, the product can keep pace with the market and is constantly being developed further. Review collected by and hosted on G2.com.
Basically nothing. The user experience of the tool is not perfect in every case, but that's complaining on a high level. Review collected by and hosted on G2.com.
