Twilio Segment Reviews (567)

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Reviews

Twilio Segment Reviews (567)

View 2 Video Reviews
4.5
567 reviews

What do users say?

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Users consistently praise the product for its ease of integration and centralized data management, which simplifies the process of connecting various tools and platforms. Many appreciate how it saves engineering time and enhances data consistency across systems. However, some users note that the pricing can be prohibitive for smaller teams.

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JB
Josh B.
SOFTWARE DEVELOPER
Telecommunications
Enterprise (> 1000 emp.)
"STREAMLINED DATA MANAGEMENT POWERHOUSE"
4.5/5
What do you like best about Twilio Segment?

Unified Customer View. Segment is excellent at offering a cohesive perspective of customer information. It aids in the creation of an extensive consumer profile by combining data from many sources.Segment also boasts extensive integrations which makes it easy to use. Review collected by and hosted on G2.com.

What do you dislike about Twilio Segment?

The only drawback with segement is on cost.The price of Segment may be prohibitive for startups or smaller companies, particularly if they don't need all of its features. Review collected by and hosted on G2.com.

Verified User in Information Services
UI
Verified User in Information Services
Mid-Market (51-1000 emp.)
"Segment"
4/5
What do you like best about Twilio Segment?

helping in debugging once event tracking is set up. There are integrations with many external apps for setup. UI is easy to use and understand. Collects and integrates a lot of customer data Review collected by and hosted on G2.com.

What do you dislike about Twilio Segment?

Even with the walkthroughs on setup, there could be difficulty in connecting your app if it is custom. Paid plans are not cheap Review collected by and hosted on G2.com.

Victor H.
VH
Victor H.
Co-founder Base.vn
Computer Software
Mid-Market (51-1000 emp.)
"A Powerful Data Collection Tool with Excellent Integration Capabilities"
5/5
What do you like best about Twilio Segment?

Segment.com has proven to be an exceptional data collection platform, offering powerful capabilities for gathering data from multiple sources and seamless integration with various destinations. Its strengths lie in its user-friendly setup and efficient debugging process, making it an ideal choice for businesses seeking fast and reliable data transfers between applications like PostHog, Google Analytics, and Power BI.

The experience when I switching data in Customer Success Platform from one to another is absolutely smooth.

Another noteworthy aspect of Segment.com is its efficient debugging tools. Troubleshooting any potential issues during data transfer is quickly, thanks to the platform's comprehensive debugging features. The realtime debug can be seen when done your setup. Review collected by and hosted on G2.com.

What do you dislike about Twilio Segment?

The billing management process could be more user-friendly. Having to handle billing-related matters via emails every time can be somewhat cumbersome. A streamlined and intuitive billing interface would be a welcome enhancement.

Lack in supporting some specific software like Pipedrive CRM. It can be help via functional feature but hope become native in the futher Review collected by and hosted on G2.com.

ADITYA  J.
AJ
ADITYA J.
Business Development Manager
Small-Business (50 or fewer emp.)
"My experience with G2"
5/5
What do you like best about Twilio Segment?

I think the best part is that it's so easy to use and understand and also easy to integrate and implement! Review collected by and hosted on G2.com.

What do you dislike about Twilio Segment?

There's nothing to dislike as such but the UI can be more interactive Review collected by and hosted on G2.com.

Gouthami K.
GK
Gouthami K.
Email Marketing Specialist
Small-Business (50 or fewer emp.)
"Streamlining Data Management: A Comprehensive Review of Segment"
4.5/5
What do you like best about Twilio Segment?

The most important that I like is it's really cost effective comapre to other products in the market. It worth the money and it offers excellent features. Review collected by and hosted on G2.com.

What do you dislike about Twilio Segment?

It is a bit complex to learn for beginners as it has very advanced features. I think it will be easier as they regularly work with it. Review collected by and hosted on G2.com.

Shobhit G.
SG
Shobhit G.
Digital Marketing Strategist & Automation Specialist
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Great software for better customer retention & real time customers insight"
4/5
What do you like best about Twilio Segment?

The best thing about segments is it help you prospect your data and personalized as the only customer you have Review collected by and hosted on G2.com.

What do you dislike about Twilio Segment?

There should be a tutorial to maximize the use of segment and how anyone can get leverage with it Review collected by and hosted on G2.com.

Rakesh P.
RP
Rakesh P.
Data Analyst
Small-Business (50 or fewer emp.)
"Amazing platform for grow business."
4.5/5
What do you like best about Twilio Segment?

very helpfull and easy to analyse data and use also extraordinary tools and api.Most service store data is an aggreegate and schematized format. Review collected by and hosted on G2.com.

What do you dislike about Twilio Segment?

pricing are high . most of peaple may be not affortable. Review collected by and hosted on G2.com.

nityam shah S.
NS
nityam shah S.
Senior Talent Acquisition Specialist
Mid-Market (51-1000 emp.)
"Saas Goodies"
4/5
What do you like best about Twilio Segment?

The Services which you provide is very accurate as well as good customer support as well as it has Easy UI to use smoothly Review collected by and hosted on G2.com.

What do you dislike about Twilio Segment?

please increase the delievery f your service Review collected by and hosted on G2.com.

Asit S.
AS
Asit S.
Senior Graphic Designer
Small-Business (50 or fewer emp.)
"Best AI Customer data platform"
4.5/5
What do you like best about Twilio Segment?

Ease of use and integrations helps business to unify customer data from various sources into a single, coherent database. Review collected by and hosted on G2.com.

What do you dislike about Twilio Segment?

Sometimes poor data quality leads to inaccurate insights and decisions. Also, costs can be modified so that it is easily accessible for small enterprises. Review collected by and hosted on G2.com.

Phani K.
PK
Phani K.
CFO / Finance VP
Small-Business (50 or fewer emp.)
"This is good experience for me in cdp"
4.5/5
What do you like best about Twilio Segment?

Easy way of learning and gaining knowledge and upgrade the skills Review collected by and hosted on G2.com.

What do you dislike about Twilio Segment?

Nothing specific but need some specific description Review collected by and hosted on G2.com.