TrustArc Reviews (327)

Reviews

TrustArc Reviews (327)

4.2
327 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise TrustArc for its intuitive interface and responsive support, which simplify the management of privacy compliance across various regulations. The platform's comprehensive tools and automation features help streamline complex processes, making it easier for organizations to maintain compliance. However, some users note that the initial setup can be time-consuming and may require additional guidance.

Pros & Cons

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LG
Lisa G.
Associate Vice President, Senior Associate Counsel.
Enterprise (> 1000 emp.)
"I have found the people at TrustArc to be immensely helpful."
5/5
What do you like best about TrustArc?

TrustArc makes difficult topics understandable and burdensome tasks manageable. Privacy is an ever-evolving landscape and TrustArc's experts have helped me navigate. Everyone I've worked with is knowledgeable and responsive. Review collected by and hosted on G2.com.

What do you dislike about TrustArc?

I have no complaints and no dislikes to report concerning TrustArc. Review collected by and hosted on G2.com.

Response from Annie Greenley-Giudici of TrustArc

Thank you for the review, Lisa!

Andrew R.
AR
Andrew R.
Digital Marketing Manager
Enterprise (> 1000 emp.)
"Intuitive Compliance Management with Excellent Support, Minor Setup Challenges"
4.5/5
What do you like best about TrustArc?

TrustArc offers an intuitive interface that makes it easy to manage global privacy compliance requirements. The automation and reporting tools save hours of manual work, especially for cookie consent and data inventory management. The dashboards are straightforward, allowing teams to track compliance status at a glance. Their customer support team is also very responsive and proactive, often going beyond standard troubleshooting to provide practical solutions. Review collected by and hosted on G2.com.

What do you dislike about TrustArc?

The implementation process can feel a bit technical at first, especially when integrating multiple domains or complex websites. Some configurations like custom consent banners require more setup time than expected. Additionally, updates can occasionally take longer to propagate across regions, which can delay small changes. However, once everything is set up, the platform runs smoothly with minimal maintenance. Review collected by and hosted on G2.com.

Response from Annie Greenley-Giudici of TrustArc

Thank you for the review, Andrew!

Verified User in Hospital & Health Care
TH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"TrustArc has made privacy and cookie consent management very easy for our web applications."
4.5/5
What do you like best about TrustArc?

We've been very happy with how easy TrustArc is to implement and maintain. The cookie consent manager integrates well with our websites, and the privacy request forms are easy to configure. We also like the flexibility to manage consent experiences across multiple sites while staying aligned with privacy requirements. Review collected by and hosted on G2.com.

What do you dislike about TrustArc?

One area for improvement is accessibility and user experience. While the platform is functional, some of the consent pop-ups and privacy request forms could be made more accessible for users. Review collected by and hosted on G2.com.

Response from Annie Greenley-Giudici of TrustArc

Thank you for reviewing TrustArc! Let's figure out how to fix the accessibility issues with the forms and cookie consent pop-up box - feel free to email me at annie@trustarc.com and I'll get a team together to help resolve any roadblocks. Thanks again!

Walter A.
WA
Walter A.
Tech Lead Engineer
Mid-Market (51-1000 emp.)
"TrustArc Cookie Consent Manager: A Reliable Tool for Global Compliance"
5/5
What do you like best about TrustArc?

It automatically detects and categorizes cookies, which saves a lot of manual auditing time. The consent banner and preference center can be branded to match our site’s look and feel. The dashboard is clean and intuitive, making it easy for both our legal and marketing teams to manage consent preferences. Review collected by and hosted on G2.com.

What do you dislike about TrustArc?

The initial setup took longer than expected, especially when integrating with multiple domains and tag managers. Review collected by and hosted on G2.com.

Response from Annie Greenley-Giudici of TrustArc

Thank you for the review, Walter!

Verified User in Media Production
EM
Verified User in Media Production
Enterprise (> 1000 emp.)
"Easy-to-Use Compliance Features with Seamless CMS Integration"
5/5
What do you like best about TrustArc?

Ease of use and features that help with various compliance regime. Integrating with CMS is quite easy as well. Very good price to performance. Review collected by and hosted on G2.com.

What do you dislike about TrustArc?

Nothing much on the product front to complain about. Review collected by and hosted on G2.com.

Verified User in Manufacturing
UM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Helpful CS Reps with Personalized Recommendations"
4/5
What do you like best about TrustArc?

CS/Account reps are very helpful in making personalized recommendations and walking you through how to implement them. Review collected by and hosted on G2.com.

What do you dislike about TrustArc?

I wish there were more clear notifications if my site is not in compliance vs me having to ask my rep Review collected by and hosted on G2.com.

Paulo S.
PS
Paulo S.
Global Data Protection Officer
Enterprise (> 1000 emp.)
"Effective Compliance Tool with Room for Improvement"
3/5
What do you like best about TrustArc?

I find TrustArc valuable for its Privacy Central feature, which helps me keep track of legal requirements across multiple jurisdictions. I also like the Nymity AI component; it provides easy access to its knowledge library, which is really helpful. Review collected by and hosted on G2.com.

What do you dislike about TrustArc?

The assessments part definitely needs work and a more seamless integration with other features. Also, AI should work more as an enabler, reducing the heavy lifting necessary. Review collected by and hosted on G2.com.

Response from Annie Greenley-Giudici of TrustArc

Thank you for the review, Paulo! I've pinged Aman and he'll reach out to get more info and to see if there's any way we can improve your workflows. Thanks again for taking the time to leave your feedback!

Verified User in Legal Services
AL
Verified User in Legal Services
Enterprise (> 1000 emp.)
"Limited efficiency due to complicated use"
3/5
What do you like best about TrustArc?

I like that TrustArc offers the possibility to implement your own assessments. Review collected by and hosted on G2.com.

What do you dislike about TrustArc?

It is very difficult to manually enter all the assets, it would be nice if there was some sort of 'connect with' feature so you don't have to do it through complicated Excel imports. The initial installation was (and still is) very complicated, which is why we are not sure if we will continue with TrustArc. Review collected by and hosted on G2.com.

Response from Annie Greenley-Giudici of TrustArc

Thank you for the review!

Verified User in Real Estate
AR
Verified User in Real Estate
Enterprise (> 1000 emp.)
"TrustArc Support That Responds Fast and Delivers"
4/5
What do you like best about TrustArc?

I like the way TrustArc support its customers, the responding rate is one of the best I've experienced Review collected by and hosted on G2.com.

What do you dislike about TrustArc?

there isn't anything particular that I dislike this vendor Review collected by and hosted on G2.com.

Walter A.
WA
Walter A.
Staff Engineer
Hospital & Health Care
Small-Business (50 or fewer emp.)
"Cookie Scanning and Custom Consent Banners Done Right"
5/5
What do you like best about TrustArc?

I like the automatic cookie scanning, customizable consent banners, tag manager integration, reporting and analytics Review collected by and hosted on G2.com.

What do you dislike about TrustArc?

Configuration and setup is not easy and quick Review collected by and hosted on G2.com.