Trulioo Reviews & Product Details

We are in the financial services space and use Trulioo to verify clients' identities to meet anti-money laundering requirements. Trulioo works well to verify identity details quickly without going back to our clients to get them to complete more steps. We collect their verification details and put it into Trulioo. It checks those against their credit record quickly, and it's done! Review collected by and hosted on G2.com.

The system has a hard time dealing with rural addresses. If the client has a PO box, legal land description, or rural route address, it can be difficult to verify the details. Part of this is due to trying to get the details between street number, apartment, street name, and street type inputted in the same way it is on the credit record (which you can't see). It can involve some trial and error and guessing to get the client verified. Review collected by and hosted on G2.com.

Simple API and they provide good identity verification services for regions like Canada, and USA. Very helpful account managers who provide feedback, giving potential improvement ideas to increase match rates, based on their own internal analysis of your data. Review collected by and hosted on G2.com.

Trulioo attempts to provide services for many countries, it feels like they overextend to provide quantity, not quality, and thus many regions they attempt to service for identity verification result in consistently poor match rates. Also does not have the functionality to conduct ongoing list screening, which would be an amazing tool to see them have. Review collected by and hosted on G2.com.

The platform is easy to use with great API integration and automated rule based systems that create an unlimited amount of customization meant to work with all types of firms. It has the latest tech needed for fintech works to expand. Review collected by and hosted on G2.com.

I don't like the fact that there is no way to download the verification results in an easy to read front-end format like PDF. Everything available to extract is API call format which is not easy for regulators and non development staff to understand. Also there is no ongoing OFAC and negative news screening on previously scanned customers. Review collected by and hosted on G2.com.

Trulioo allows us to International KYC in about 65 countries and that's just fantastic which meets our use case in onboarding individuals from different countries! Review collected by and hosted on G2.com.

International KYBs can and should give more insights into finding business documents from various countries.

There are a few areas of opportunities in international KYCs as well which is shared with the team in Trulioo which could help us verify a higher percentage of individuals when compared to what's happening now. Review collected by and hosted on G2.com.

Compared to other CIP vendors we have used, Trulioo does a better job of getting customer matches. This allows us as a brokerage firm to get more accounts opened and reduce the burden on our customers. Review collected by and hosted on G2.com.

The Watchlist matches provide too many false positives. When customers have common names, we get too many false positives and delving through these is a burden. Better filtering is needed. Review collected by and hosted on G2.com.

Verifying information for global merchants is very challenging and often requires selecting several data providers. With Trulioo we were able to get everything we need on one platform. Review collected by and hosted on G2.com.

The availability of certain data points may be a challenge. In our case, we are using Trulioo to do KYC/AML on both individuals and businesses. This requires two separate logins which is very annoying. Review collected by and hosted on G2.com.

Trulioo has a ton of available data sources that can be used to verify your users' identities. The flexibility to switch between sources and tune matching criteria was an essential part of our onboarding risk model. Review collected by and hosted on G2.com.

Because there is so much flexibility in the system, and because Trulioo reps seem to resist offering specific implementation advice, the early phase of trial and error seems to be unavoidable. Review collected by and hosted on G2.com.

I enjoy the global presence that Trulioo has, making business growth a little easier to operationalize.

The embedded waterfall option also helps increase positive results. Review collected by and hosted on G2.com.

Trulioo is a little on the expensive side when compared to similar KYC/KYB products.

The client should be given a little more control over the enabled services and waterfall logic. Review collected by and hosted on G2.com.

Trulioo is a high performance team who works as a partner for us. They response quickly when we need they and shows a good commitment according our business challenges Review collected by and hosted on G2.com.

maybe they should try with multi-language meeting for technical team, because they work with many different country, so not everybody speak fluid english and sometime the technical team needs goes deeper on some topics. Review collected by and hosted on G2.com.

The team, when responsive at Trulioo, have been wonderful to work with. They helped me stay late on a Friday night to resolve some issues we were having on our side. Review collected by and hosted on G2.com.

The sales process and expectations for how items work have not been in alignment with how the system actually functions once a cleint. Though the team has been working to correct this, there has been some significant issues and a gap in performance compared to our understanding of what we were getting, and how it would function. Review collected by and hosted on G2.com.