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TrueDialog Reviews & Product Details - Page 8

TrueDialog Overview

What is TrueDialog?

TrueDialog is a sophisticated business SMS solution designed to facilitate targeted text messaging, enabling organizations to forge meaningful connections with both prospects and customers at scale. This platform is tailored for businesses of all sizes, providing the tools necessary to engage effectively through SMS communication. With its robust feature set and user-friendly interface, TrueDialog stands out as a trusted resource for companies looking to enhance their customer engagement strategies. The platform caters to a diverse range of industries, including hospitality, education, sports, and retail, making it an ideal choice for sales, marketing, customer success, and employee engagement teams. TrueDialog’s capabilities are particularly beneficial for organizations that require both one-on-one communication and the ability to execute large-scale text messaging campaigns. By utilizing TrueDialog, businesses can streamline their communication processes, ensuring that messages reach their intended audience promptly and effectively. Key features of TrueDialog include integration with popular applications such as Salesforce, HubSpot, Microsoft Dynamics 365, and Marketo, allowing users to manage their messaging efforts seamlessly within their existing workflows. The platform supports various messaging formats, including two-way texts, bulk messaging, and the ability to send multimedia content such as images and documents. This versatility ensures that businesses can tailor their communications to meet the specific needs of their audience, whether for promotional campaigns or customer service interactions. TrueDialog also offers advanced tools to enhance message delivery and compliance. The TrueDelivery scoring tool provides insights into text deliverability, while the automated 10DLC process simplifies compliance with carrier regulations. Additionally, the platform features a URL shortener, single opt-in management, and easy opt-out compliance, ensuring that businesses can maintain effective communication while adhering to industry standards. With unlimited contacts and bulk upload capabilities, users can efficiently manage their messaging lists without constraints. The emphasis on transparent pricing and direct carrier relationships further distinguishes TrueDialog in the SMS solutions market. By eliminating carrier fee mark-ups, businesses can budget more effectively for their messaging needs. Coupled with award-winning customer support, TrueDialog positions itself as a reliable partner for organizations seeking to leverage SMS technology to enhance their customer engagement and drive business success.

TrueDialog Details
Product Website
Languages Supported
English
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Product Description

The business text messaging platform, offering more features at a better price.

How do you position yourself against your competitors?

Customers choose TrueDialog for the high quality and unique features, like:

• TrueDelivery, which enables teams to craft text messages and then score the likelihood of those messages being marked as spam by the major carriers

• Automated 10DLC Process, which empowers customers to get registration approvals in days, not weeks or months, delivering rapid business value.

Our apps for leading CRMs, including Salesforce, Salesforce Marketing Clouds, HubSpot, and Microsoft Dynamics 365 (among others), install in minutes, are intuitive and easy to use by all team members, and CRM admins love the ease of administration.

Additionally, we are one of the few SMS providers with direct carrier relationships, which means no middleman driving up costs and limiting support. Our pricing is transparent and we do not mark up carrier fees. Our customer success team is 100% U.S.-based and staffed with senior SMS experts who interact directly with our customers.


Seller Details
Company Website
Year Founded
2008
HQ Location
Austin, Texas
Twitter
@TrueDialog
602 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
Description

We are an innovative Austin-based communications-as-a-service company that builds technology to power scalable, personalized messaging solutions for enterprise businesses and educational & non-profit institutions. Our Five-Star-Rated Enterprise-Grade SMS Texting Software is Built for Big Business, yet Made Easy for Small Business.With over 10 years of experience, we have direct carrier connections, a robust ISO 9001 cloud platform with 99.9% uptime and dozens of features developed from years of carefully listening to our customers. This all adds up to outstanding deliverability at prices that are well below our competitors.Send text messages 1-to-Millions, or utilize our unique “TrueDialog” feature which enables
-way, multi-user, team-based SMS conversations at scale. Our Enterprise Platform includes a Contact Center SMS Solution, Professional Administrative Controls, Android & IOS Mobile Apps and many other features. All integrated with major CRMs such as Salesforce, Microsoft Dynamics, Marketo, Oracle Eloqua, Hubspot and Campus Management.Between our Business Texting Solution and our fully-documented SMS API, TrueDialog is the perfect SMS provider for enterprise SMS customer engagement. We also offer a specialized platform for the education industry including Higher Education and K-1
School SMS/Texting Solutions.Dozens of features have already been built for you like our unique TrueDialog Team-Based
-Way Texting, Contact Center SMS Feature, Scheduling Engine, Admin Controls, SMS Safe Dual Cloud-Database, Landline Texting, Multi-Channel Alert System, Voice, Email, Surveys, Click-to-Call and many more. No programming necessary. For developers, we offer a fully-documented RESTful SMS API with advanced pre-built features. Our SMS API campaign endpoint lets you send millions of SMS text messages with just a single API call. Save time. Code Less. Move Faster. Give us a call or come visit and let us show you our superior customer service.


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Recent TrueDialog Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Simple and Effective for Event Marketing"
I use TrueDialog regularly for event marketing. It’s easy to implement and manage, making mass texting simple and effective. The automation and CRM...
EM
Ethan M.Mid-Market (51-1000 emp.)
5.0 out of 5
"I have enjoyed using your services. Top notch"
That there is an app and I can do everything from my cell phone that I do at work.
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Mass Texting Made Easy"
TrueDialog makes it easy to send mass texts and keep records of who received the text. The most important feature for us is that it sends an opt-i...
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TrueDialog Media

TrueDialog Demo - TrueDelivery, an SMS deliverability tool
Understand if your texts will get caught in the carrier's spam filters with TrueDelivery. Increase the likelihood of delivered messages for best campaign performance
Introduction to TrueDialog SMS Marketing Platform
Play TrueDialog Video
Introduction to TrueDialog SMS Marketing Platform
TrueDialog's Native Hubspot Application
Play TrueDialog Video
TrueDialog's Native Hubspot Application
TrueDialog's Native Salesforce Sales Cloud Application
Play TrueDialog Video
TrueDialog's Native Salesforce Sales Cloud Application
TrueDialog's Native Salesforce Marketing Cloud Application
Play TrueDialog Video
TrueDialog's Native Salesforce Marketing Cloud Application
TrueDialog's Native Microsoft Dynamics 365 Application
Play TrueDialog Video
TrueDialog's Native Microsoft Dynamics 365 Application

Official Downloads

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Video Reviews

77 TrueDialog Reviews

4.4 out of 5
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77 TrueDialog Reviews
4.4 out of 5
77 TrueDialog Reviews
4.4 out of 5

TrueDialog Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TrueDialogQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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DF
CEO & Chairman
Real Estate
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about TrueDialog?

TrueDialog fulfills its role... it is a sweet short code and sms marketing/CRM service. For a reasonable price, you can manage all your text leads through short or long code Text OIP numbers. Just what I needed! Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

Nothing at the moment! I can't think of anything I disliked. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Short codes and sms marketing/CRM. Software did what I needed it to do! Review collected by and hosted on G2.com.

Verified User in Banking
UB
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TrueDialog?

I love that we can include an image along with our text message. It helps authentic the message to our customers. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

It's challenging to figure out how many customers opted-out after sending a campaign. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

TrueDialog manages the opt-in and opt-out process for us. Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TrueDialog?

It's very flexible and personal, communication rocess is streamlined as well Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

Unable to edit templates after use. More range for other countries as well Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

TrueDialogue streamlines the communication process Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about TrueDialog?

The ease of use and how simple the application is makes TrueDialog a great product. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

Notifications could be improved a bit, sometimes you miss them. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Outreach to people who never answer a call but will answer a text. Review collected by and hosted on G2.com.

Rick H.
RH
Director of Sales
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Rick H.
RH
President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about TrueDialog?

This is the bazooka of text messaging platforms. When you need to send out tens of thousands of messages this is the bomb. If you are part of a large organization or require mutiple departents or clients their enterprise dashboard is great. Truedialog was also there for us the whole time when we applie for our own short code. Great service. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

Integration is limited. They do offer integration with Salesforce, MS Dynamics and some univerty crm platforms but its pretty limited. I have also found the IOS app to be buggy. Not Zapier integration but they do have an API Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

We use this for commercial texting. Many of the web SMS platforms we tried just don't have the througput we need. Our texts cant be dipped out, they need to be blasted. True Dialog is a bazooka, most of their competitors are pea shooters. As an agency we also love that there is a neglible fee for each client account and we are charged for messages sent. All contact info, opt-outs, attributes are stored for as long as we nee them. Review collected by and hosted on G2.com.

Verified User in Research
UR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about TrueDialog?

THe sped at which i can send out a message to a greater audience Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

The high pricing of the software and the fact that it cannot be accessed in a offline mode Review collected by and hosted on G2.com.

Recommendations to others considering TrueDialog:

Please reduce the pricing of the product Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

I used this to notify other student about club meetings and used it to update about the venue,timings etc Review collected by and hosted on G2.com.