Save to My Lists
Paid
Claimed
Optimized for quick response

TrueDialog Reviews & Product Details - Page 7

TrueDialog Overview

What is TrueDialog?

TrueDialog is a sophisticated business SMS solution designed to facilitate targeted text messaging, enabling organizations to forge meaningful connections with both prospects and customers at scale. This platform is tailored for businesses of all sizes, providing the tools necessary to engage effectively through SMS communication. With its robust feature set and user-friendly interface, TrueDialog stands out as a trusted resource for companies looking to enhance their customer engagement strategies. The platform caters to a diverse range of industries, including hospitality, education, sports, and retail, making it an ideal choice for sales, marketing, customer success, and employee engagement teams. TrueDialog’s capabilities are particularly beneficial for organizations that require both one-on-one communication and the ability to execute large-scale text messaging campaigns. By utilizing TrueDialog, businesses can streamline their communication processes, ensuring that messages reach their intended audience promptly and effectively. Key features of TrueDialog include integration with popular applications such as Salesforce, HubSpot, Microsoft Dynamics 365, and Marketo, allowing users to manage their messaging efforts seamlessly within their existing workflows. The platform supports various messaging formats, including two-way texts, bulk messaging, and the ability to send multimedia content such as images and documents. This versatility ensures that businesses can tailor their communications to meet the specific needs of their audience, whether for promotional campaigns or customer service interactions. TrueDialog also offers advanced tools to enhance message delivery and compliance. The TrueDelivery scoring tool provides insights into text deliverability, while the automated 10DLC process simplifies compliance with carrier regulations. Additionally, the platform features a URL shortener, single opt-in management, and easy opt-out compliance, ensuring that businesses can maintain effective communication while adhering to industry standards. With unlimited contacts and bulk upload capabilities, users can efficiently manage their messaging lists without constraints. The emphasis on transparent pricing and direct carrier relationships further distinguishes TrueDialog in the SMS solutions market. By eliminating carrier fee mark-ups, businesses can budget more effectively for their messaging needs. Coupled with award-winning customer support, TrueDialog positions itself as a reliable partner for organizations seeking to leverage SMS technology to enhance their customer engagement and drive business success.

TrueDialog Details
Product Website
Languages Supported
English
Show LessShow More
Product Description

The business text messaging platform, offering more features at a better price.

How do you position yourself against your competitors?

Customers choose TrueDialog for the high quality and unique features, like:

• TrueDelivery, which enables teams to craft text messages and then score the likelihood of those messages being marked as spam by the major carriers

• Automated 10DLC Process, which empowers customers to get registration approvals in days, not weeks or months, delivering rapid business value.

Our apps for leading CRMs, including Salesforce, Salesforce Marketing Clouds, HubSpot, and Microsoft Dynamics 365 (among others), install in minutes, are intuitive and easy to use by all team members, and CRM admins love the ease of administration.

Additionally, we are one of the few SMS providers with direct carrier relationships, which means no middleman driving up costs and limiting support. Our pricing is transparent and we do not mark up carrier fees. Our customer success team is 100% U.S.-based and staffed with senior SMS experts who interact directly with our customers.


Seller Details
Company Website
Year Founded
2008
HQ Location
Austin, Texas
Twitter
@TrueDialog
602 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
Description

We are an innovative Austin-based communications-as-a-service company that builds technology to power scalable, personalized messaging solutions for enterprise businesses and educational & non-profit institutions. Our Five-Star-Rated Enterprise-Grade SMS Texting Software is Built for Big Business, yet Made Easy for Small Business.With over 10 years of experience, we have direct carrier connections, a robust ISO 9001 cloud platform with 99.9% uptime and dozens of features developed from years of carefully listening to our customers. This all adds up to outstanding deliverability at prices that are well below our competitors.Send text messages 1-to-Millions, or utilize our unique “TrueDialog” feature which enables
-way, multi-user, team-based SMS conversations at scale. Our Enterprise Platform includes a Contact Center SMS Solution, Professional Administrative Controls, Android & IOS Mobile Apps and many other features. All integrated with major CRMs such as Salesforce, Microsoft Dynamics, Marketo, Oracle Eloqua, Hubspot and Campus Management.Between our Business Texting Solution and our fully-documented SMS API, TrueDialog is the perfect SMS provider for enterprise SMS customer engagement. We also offer a specialized platform for the education industry including Higher Education and K-1
School SMS/Texting Solutions.Dozens of features have already been built for you like our unique TrueDialog Team-Based
-Way Texting, Contact Center SMS Feature, Scheduling Engine, Admin Controls, SMS Safe Dual Cloud-Database, Landline Texting, Multi-Channel Alert System, Voice, Email, Surveys, Click-to-Call and many more. No programming necessary. For developers, we offer a fully-documented RESTful SMS API with advanced pre-built features. Our SMS API campaign endpoint lets you send millions of SMS text messages with just a single API call. Save time. Code Less. Move Faster. Give us a call or come visit and let us show you our superior customer service.


DO
Overview Provided by:

Recent TrueDialog Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Simple and Effective for Event Marketing"
I use TrueDialog regularly for event marketing. It’s easy to implement and manage, making mass texting simple and effective. The automation and CRM...
EM
Ethan M.Mid-Market (51-1000 emp.)
5.0 out of 5
"I have enjoyed using your services. Top notch"
That there is an app and I can do everything from my cell phone that I do at work.
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Mass Texting Made Easy"
TrueDialog makes it easy to send mass texts and keep records of who received the text. The most important feature for us is that it sends an opt-i...
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

TrueDialog Media

TrueDialog Demo - TrueDelivery, an SMS deliverability tool
Understand if your texts will get caught in the carrier's spam filters with TrueDelivery. Increase the likelihood of delivered messages for best campaign performance
Introduction to TrueDialog SMS Marketing Platform
Play TrueDialog Video
Introduction to TrueDialog SMS Marketing Platform
TrueDialog's Native Hubspot Application
Play TrueDialog Video
TrueDialog's Native Hubspot Application
TrueDialog's Native Salesforce Sales Cloud Application
Play TrueDialog Video
TrueDialog's Native Salesforce Sales Cloud Application
TrueDialog's Native Salesforce Marketing Cloud Application
Play TrueDialog Video
TrueDialog's Native Salesforce Marketing Cloud Application
TrueDialog's Native Microsoft Dynamics 365 Application
Play TrueDialog Video
TrueDialog's Native Microsoft Dynamics 365 Application

Official Downloads

Answer a few questions to help the TrueDialog community
Have you used TrueDialog before?
Yes

Video Reviews

77 TrueDialog Reviews

4.4 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
77 TrueDialog Reviews
4.4 out of 5
77 TrueDialog Reviews
4.4 out of 5

TrueDialog Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TrueDialogQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Alix H.
AH
Admissions Advisor
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TrueDialog?

I love the ability of being able to message all of my potential with students/clients without having to log of my own personal cell phone or work phone. I can also keep it organized by using the tags and can add in contacts to have numbers to look up later! I also love that you are able to set templates for quick and easy messaging! Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

There isn't any downsides to utilizing TrueDialog, the only thing I would change would be the ability to edit the templates after they are set. You end up having to have quite a few tablets floating around, and even if there is just the smallest mistake, you have to create an entirely new template. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

It is saving me time and energy and keeping my messages all in one space. I do not have two clog up my work, phone or personal cell phone to message out my potential students or clients and can organize all of the numbers by messaging by utilizing the tags Review collected by and hosted on G2.com.

Chad S.
CS
University Director of Admissions
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TrueDialog?

TrueDialog allows my team to bulk text by individual locations with the direct manager at the site to respond individually to each customer. Previous software did not allow us to bulk text by location and let individual sites respond to their candidates. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

There are not many downsides to TrueDialog; it's a reasonably easy system to operate. Depending on your API integration knowledge was the biggest issue for us, connecting the opt-outs to our CRM. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

We have multiple locations, with different product offerings at each site. TrueDialog provides each area the ability to text their prospects. We also utilize this for company-sponsored Open Houses and events, and each site can track SMS RSVPs. Review collected by and hosted on G2.com.

Destiny V.
DV
Academic Advisor
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TrueDialog?

Truedialog allows me to connect with my students on a personal level. I appreciate the effectiveness of it plus the ease of using it. It's fast, and efficient and allows me to make connections when it's the most important part of my job. It doesn't compare to other texting apps or services. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

I don't think I've discovered any downsides yet to using this service. Everything I've needed was provided to me. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Truedialog gives me an easier way to make and build relationships with the people I need too. It makes me more productive and allows me to send and receive responses more quicker. Review collected by and hosted on G2.com.

Rob F.
RF
Founder & CEO
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TrueDialog?

TrueDialog makes it easy for us to send out tens of thousands of text messages. It's easy to use and has plenty of great features at a very affordable price. I should also mention that their customer service and support is stellar. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

In the past, integrations have been limited. But TrueDialog has made a lot of progress. They just added HubSpot integration, which is great for us since we are active users of HubSpot and TrueDialog. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Staying in touch with and building relationships with end users. Also enabling us to save money, time, and effort. Review collected by and hosted on G2.com.

ND
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TrueDialog?

The product has built in compliance and protection to ensure our company isn't violating any text laws. The service is quick and the dashboard is clean - we are also able to track our reps and their performance Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

The cost could be a little lower and more countries to be able to text Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Ability to reach our candidates quickly and in a compliant manner, the ability to track our reps , their outreach and their performance. Go to market was quick and efficient Review collected by and hosted on G2.com.

DH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TrueDialog?

TD has a quick setup time, and the support team is helpful whenever I have trouble or a question. TD is an excellent way for our institution to reach our students and connect with them. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

No real downsides from our perspective. Everything has worked well so far. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

TD allows us to mass communicate with our student population. We use the software for recruiting outreach, early intervention outreach, marketing events, onboarding. Review collected by and hosted on G2.com.

Casey K.
CK
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TrueDialog?

I like how easy it is to be able to send texts and reach out to students. Sometimes emails and phone calls are not enough to get in contact when you need to. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

I wish we had the ability to edit a text template once it is saved. It would be extra helpful when you need to adjust the wording or spelling. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

TrueDialog provides an additional contact method beyond just emailing and phone calls. Review collected by and hosted on G2.com.

JR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TrueDialog?

TrueDialog provides my department with the ability to outreach large populations of students via text campaigns. It is super efficient and allows us to focus our time and resources on other projects. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

I don't currently have any issues with TrueDialog. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

It is helping us from an efficiency standpoint by allowing us to focus our attention on student responses versus outreach communications. Review collected by and hosted on G2.com.

AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about TrueDialog?

I love that it gives me the flexibility to message and connect with my students in a less formal manner and is quicker and easier than emailing or trying to connect via phone all day Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

The only thing that i would change would be the inability to edit your templates after they are set. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

It keeps my work phone unclogged with messages and has everything in one place! Review collected by and hosted on G2.com.

Eddie G.
EG
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about TrueDialog?

It is easy to send out mass text messages. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

I don't get a notification at times that some one responded. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

It's solving communication issues. Review collected by and hosted on G2.com.