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TrueDialog Reviews & Product Details - Page 6

TrueDialog Overview

What is TrueDialog?

TrueDialog is a sophisticated business SMS solution designed to facilitate targeted text messaging, enabling organizations to forge meaningful connections with both prospects and customers at scale. This platform is tailored for businesses of all sizes, providing the tools necessary to engage effectively through SMS communication. With its robust feature set and user-friendly interface, TrueDialog stands out as a trusted resource for companies looking to enhance their customer engagement strategies. The platform caters to a diverse range of industries, including hospitality, education, sports, and retail, making it an ideal choice for sales, marketing, customer success, and employee engagement teams. TrueDialog’s capabilities are particularly beneficial for organizations that require both one-on-one communication and the ability to execute large-scale text messaging campaigns. By utilizing TrueDialog, businesses can streamline their communication processes, ensuring that messages reach their intended audience promptly and effectively. Key features of TrueDialog include integration with popular applications such as Salesforce, HubSpot, Microsoft Dynamics 365, and Marketo, allowing users to manage their messaging efforts seamlessly within their existing workflows. The platform supports various messaging formats, including two-way texts, bulk messaging, and the ability to send multimedia content such as images and documents. This versatility ensures that businesses can tailor their communications to meet the specific needs of their audience, whether for promotional campaigns or customer service interactions. TrueDialog also offers advanced tools to enhance message delivery and compliance. The TrueDelivery scoring tool provides insights into text deliverability, while the automated 10DLC process simplifies compliance with carrier regulations. Additionally, the platform features a URL shortener, single opt-in management, and easy opt-out compliance, ensuring that businesses can maintain effective communication while adhering to industry standards. With unlimited contacts and bulk upload capabilities, users can efficiently manage their messaging lists without constraints. The emphasis on transparent pricing and direct carrier relationships further distinguishes TrueDialog in the SMS solutions market. By eliminating carrier fee mark-ups, businesses can budget more effectively for their messaging needs. Coupled with award-winning customer support, TrueDialog positions itself as a reliable partner for organizations seeking to leverage SMS technology to enhance their customer engagement and drive business success.

TrueDialog Details
Product Website
Languages Supported
English
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Product Description

The business text messaging platform, offering more features at a better price.

How do you position yourself against your competitors?

Customers choose TrueDialog for the high quality and unique features, like:

• TrueDelivery, which enables teams to craft text messages and then score the likelihood of those messages being marked as spam by the major carriers

• Automated 10DLC Process, which empowers customers to get registration approvals in days, not weeks or months, delivering rapid business value.

Our apps for leading CRMs, including Salesforce, Salesforce Marketing Clouds, HubSpot, and Microsoft Dynamics 365 (among others), install in minutes, are intuitive and easy to use by all team members, and CRM admins love the ease of administration.

Additionally, we are one of the few SMS providers with direct carrier relationships, which means no middleman driving up costs and limiting support. Our pricing is transparent and we do not mark up carrier fees. Our customer success team is 100% U.S.-based and staffed with senior SMS experts who interact directly with our customers.


Seller Details
Company Website
Year Founded
2008
HQ Location
Austin, Texas
Twitter
@TrueDialog
602 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
Description

We are an innovative Austin-based communications-as-a-service company that builds technology to power scalable, personalized messaging solutions for enterprise businesses and educational & non-profit institutions. Our Five-Star-Rated Enterprise-Grade SMS Texting Software is Built for Big Business, yet Made Easy for Small Business.With over 10 years of experience, we have direct carrier connections, a robust ISO 9001 cloud platform with 99.9% uptime and dozens of features developed from years of carefully listening to our customers. This all adds up to outstanding deliverability at prices that are well below our competitors.Send text messages 1-to-Millions, or utilize our unique “TrueDialog” feature which enables
-way, multi-user, team-based SMS conversations at scale. Our Enterprise Platform includes a Contact Center SMS Solution, Professional Administrative Controls, Android & IOS Mobile Apps and many other features. All integrated with major CRMs such as Salesforce, Microsoft Dynamics, Marketo, Oracle Eloqua, Hubspot and Campus Management.Between our Business Texting Solution and our fully-documented SMS API, TrueDialog is the perfect SMS provider for enterprise SMS customer engagement. We also offer a specialized platform for the education industry including Higher Education and K-1
School SMS/Texting Solutions.Dozens of features have already been built for you like our unique TrueDialog Team-Based
-Way Texting, Contact Center SMS Feature, Scheduling Engine, Admin Controls, SMS Safe Dual Cloud-Database, Landline Texting, Multi-Channel Alert System, Voice, Email, Surveys, Click-to-Call and many more. No programming necessary. For developers, we offer a fully-documented RESTful SMS API with advanced pre-built features. Our SMS API campaign endpoint lets you send millions of SMS text messages with just a single API call. Save time. Code Less. Move Faster. Give us a call or come visit and let us show you our superior customer service.


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Recent TrueDialog Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Simple and Effective for Event Marketing"
I use TrueDialog regularly for event marketing. It’s easy to implement and manage, making mass texting simple and effective. The automation and CRM...
EM
Ethan M.Mid-Market (51-1000 emp.)
5.0 out of 5
"I have enjoyed using your services. Top notch"
That there is an app and I can do everything from my cell phone that I do at work.
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Mass Texting Made Easy"
TrueDialog makes it easy to send mass texts and keep records of who received the text. The most important feature for us is that it sends an opt-i...
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TrueDialog Media

TrueDialog Demo - TrueDelivery, an SMS deliverability tool
Understand if your texts will get caught in the carrier's spam filters with TrueDelivery. Increase the likelihood of delivered messages for best campaign performance
Introduction to TrueDialog SMS Marketing Platform
Play TrueDialog Video
Introduction to TrueDialog SMS Marketing Platform
TrueDialog's Native Hubspot Application
Play TrueDialog Video
TrueDialog's Native Hubspot Application
TrueDialog's Native Salesforce Sales Cloud Application
Play TrueDialog Video
TrueDialog's Native Salesforce Sales Cloud Application
TrueDialog's Native Salesforce Marketing Cloud Application
Play TrueDialog Video
TrueDialog's Native Salesforce Marketing Cloud Application
TrueDialog's Native Microsoft Dynamics 365 Application
Play TrueDialog Video
TrueDialog's Native Microsoft Dynamics 365 Application

Official Downloads

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Video Reviews

77 TrueDialog Reviews

4.4 out of 5
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77 TrueDialog Reviews
4.4 out of 5
77 TrueDialog Reviews
4.4 out of 5

TrueDialog Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TrueDialogQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Medical Practice
AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

I have it on my desktop and it always available Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

Nothing everything is good I dont have dislikes Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

I have no problems sometimes tho the student responses take a while or the pictures that are sent Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

It is a convenient way to engage with students without using your personal email. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

There is not anything that I dislike about the tool. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

It allows me to reach my students using a text feature. Review collected by and hosted on G2.com.

Jorge L.
JL
admissions counselor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

makes communivation very easy and allows for me to provide the best service for my students Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

The messages can get a bit messed up sometimes especially with emoji Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

allows me to communicate with students easily Review collected by and hosted on G2.com.

Response from Amanda McGuckin Hager of TrueDialog

Thank you for your feedback! While all emojis are not supported across all devices and by all carriers, we'd love to understand what you are experiencing. Would you share some examples with our support team at support@truedialog.com? We'd really appreciate it!

Verified User in Higher Education
UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

My students respond best to texting. I also like that it sends me email notifications if I was not logged in to TrueDialog Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

I wish it would let us know if the student saw the message or not. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Reaching out to students who only text is very helpful. Many of our athletic students specifically do not check their emails/voicemails. Therefore, texting them is always helpful. Review collected by and hosted on G2.com.

Trey C.
TC
Regional Director of Admissions
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
What do you like best about TrueDialog?

Ease of use and integration into our CRM Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

Working in multiple windows/screens can cause issues Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Contact with clients Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
What do you like best about TrueDialog?

It's one of the best ways to communicate. People always look at their phone so why not be accessible when an email response is slower? Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

Having to add the number to a student that I've reached previous. There should be a way to save numbers Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Students give me a quicker response to important informtion Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
IH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
What do you like best about TrueDialog?

interface is nice, and also their support is very responsive and helpful Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

the API documentation is very oor and not clear enough Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

we want to send out mass text to our patients about their documents waiting for them it helps us instead of writing out one by one Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
What do you like best about TrueDialog?

I like that the notifications are immediate, and that I received them through my email, as well as the Managment System. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

There was actually nothing that I disliked about TrueDialog. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

I am able to connect with my students quickly without interrupting their work day. Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
What do you like best about TrueDialog?

It gives me the option to communicate via text message Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

Having to log in often. I can be in the middle of typing a text and it shuts down Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Helps me communicate with my students Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

I don't have to use my personal phone to send texts to business contacts Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

It logs out too often. I don't like having to log in multiple times a day. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Able to reach multiple people quickly Review collected by and hosted on G2.com.