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TrueDialog Reviews & Product Details - Page 4

TrueDialog Overview

What is TrueDialog?

TrueDialog is a sophisticated business SMS solution designed to facilitate targeted text messaging, enabling organizations to forge meaningful connections with both prospects and customers at scale. This platform is tailored for businesses of all sizes, providing the tools necessary to engage effectively through SMS communication. With its robust feature set and user-friendly interface, TrueDialog stands out as a trusted resource for companies looking to enhance their customer engagement strategies. The platform caters to a diverse range of industries, including hospitality, education, sports, and retail, making it an ideal choice for sales, marketing, customer success, and employee engagement teams. TrueDialog’s capabilities are particularly beneficial for organizations that require both one-on-one communication and the ability to execute large-scale text messaging campaigns. By utilizing TrueDialog, businesses can streamline their communication processes, ensuring that messages reach their intended audience promptly and effectively. Key features of TrueDialog include integration with popular applications such as Salesforce, HubSpot, Microsoft Dynamics 365, and Marketo, allowing users to manage their messaging efforts seamlessly within their existing workflows. The platform supports various messaging formats, including two-way texts, bulk messaging, and the ability to send multimedia content such as images and documents. This versatility ensures that businesses can tailor their communications to meet the specific needs of their audience, whether for promotional campaigns or customer service interactions. TrueDialog also offers advanced tools to enhance message delivery and compliance. The TrueDelivery scoring tool provides insights into text deliverability, while the automated 10DLC process simplifies compliance with carrier regulations. Additionally, the platform features a URL shortener, single opt-in management, and easy opt-out compliance, ensuring that businesses can maintain effective communication while adhering to industry standards. With unlimited contacts and bulk upload capabilities, users can efficiently manage their messaging lists without constraints. The emphasis on transparent pricing and direct carrier relationships further distinguishes TrueDialog in the SMS solutions market. By eliminating carrier fee mark-ups, businesses can budget more effectively for their messaging needs. Coupled with award-winning customer support, TrueDialog positions itself as a reliable partner for organizations seeking to leverage SMS technology to enhance their customer engagement and drive business success.

TrueDialog Details
Product Website
Languages Supported
English
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Product Description

The business text messaging platform, offering more features at a better price.

How do you position yourself against your competitors?

Customers choose TrueDialog for the high quality and unique features, like:

• TrueDelivery, which enables teams to craft text messages and then score the likelihood of those messages being marked as spam by the major carriers

• Automated 10DLC Process, which empowers customers to get registration approvals in days, not weeks or months, delivering rapid business value.

Our apps for leading CRMs, including Salesforce, Salesforce Marketing Clouds, HubSpot, and Microsoft Dynamics 365 (among others), install in minutes, are intuitive and easy to use by all team members, and CRM admins love the ease of administration.

Additionally, we are one of the few SMS providers with direct carrier relationships, which means no middleman driving up costs and limiting support. Our pricing is transparent and we do not mark up carrier fees. Our customer success team is 100% U.S.-based and staffed with senior SMS experts who interact directly with our customers.


Seller Details
Company Website
Year Founded
2008
HQ Location
Austin, Texas
Twitter
@TrueDialog
602 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
Description

We are an innovative Austin-based communications-as-a-service company that builds technology to power scalable, personalized messaging solutions for enterprise businesses and educational & non-profit institutions. Our Five-Star-Rated Enterprise-Grade SMS Texting Software is Built for Big Business, yet Made Easy for Small Business.With over 10 years of experience, we have direct carrier connections, a robust ISO 9001 cloud platform with 99.9% uptime and dozens of features developed from years of carefully listening to our customers. This all adds up to outstanding deliverability at prices that are well below our competitors.Send text messages 1-to-Millions, or utilize our unique “TrueDialog” feature which enables
-way, multi-user, team-based SMS conversations at scale. Our Enterprise Platform includes a Contact Center SMS Solution, Professional Administrative Controls, Android & IOS Mobile Apps and many other features. All integrated with major CRMs such as Salesforce, Microsoft Dynamics, Marketo, Oracle Eloqua, Hubspot and Campus Management.Between our Business Texting Solution and our fully-documented SMS API, TrueDialog is the perfect SMS provider for enterprise SMS customer engagement. We also offer a specialized platform for the education industry including Higher Education and K-1
School SMS/Texting Solutions.Dozens of features have already been built for you like our unique TrueDialog Team-Based
-Way Texting, Contact Center SMS Feature, Scheduling Engine, Admin Controls, SMS Safe Dual Cloud-Database, Landline Texting, Multi-Channel Alert System, Voice, Email, Surveys, Click-to-Call and many more. No programming necessary. For developers, we offer a fully-documented RESTful SMS API with advanced pre-built features. Our SMS API campaign endpoint lets you send millions of SMS text messages with just a single API call. Save time. Code Less. Move Faster. Give us a call or come visit and let us show you our superior customer service.


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Recent TrueDialog Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Simple and Effective for Event Marketing"
I use TrueDialog regularly for event marketing. It’s easy to implement and manage, making mass texting simple and effective. The automation and CRM...
EM
Ethan M.Mid-Market (51-1000 emp.)
5.0 out of 5
"I have enjoyed using your services. Top notch"
That there is an app and I can do everything from my cell phone that I do at work.
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Mass Texting Made Easy"
TrueDialog makes it easy to send mass texts and keep records of who received the text. The most important feature for us is that it sends an opt-i...
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TrueDialog Media

TrueDialog Demo - TrueDelivery, an SMS deliverability tool
Understand if your texts will get caught in the carrier's spam filters with TrueDelivery. Increase the likelihood of delivered messages for best campaign performance
Introduction to TrueDialog SMS Marketing Platform
Play TrueDialog Video
Introduction to TrueDialog SMS Marketing Platform
TrueDialog's Native Hubspot Application
Play TrueDialog Video
TrueDialog's Native Hubspot Application
TrueDialog's Native Salesforce Sales Cloud Application
Play TrueDialog Video
TrueDialog's Native Salesforce Sales Cloud Application
TrueDialog's Native Salesforce Marketing Cloud Application
Play TrueDialog Video
TrueDialog's Native Salesforce Marketing Cloud Application
TrueDialog's Native Microsoft Dynamics 365 Application
Play TrueDialog Video
TrueDialog's Native Microsoft Dynamics 365 Application

Official Downloads

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Video Reviews

77 TrueDialog Reviews

4.4 out of 5
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77 TrueDialog Reviews
4.4 out of 5
77 TrueDialog Reviews
4.4 out of 5

TrueDialog Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TrueDialogQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JL
VP
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

I really like how easy it is to send out text campaigns to clients and alerting them of updates. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

I think learning the product more and understaing how it can work better with our CRM. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

This product allows us to have communication with our clients. Review collected by and hosted on G2.com.

Verified User in Sports
US
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

easy to use and connect with clients. Very straightforward Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

It is hard to keep track with our CRM if we have different opportunities.

Doesn't show the name when email notification comes through Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Being able to easily communicate with clients. Review collected by and hosted on G2.com.

LP
Admissions Representative
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

It is good with communication and being able to see who and when the last messages were sent. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

That it can sometimes log you out before the 24 hour period is up. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Being able to communicate when our other systems are messing up. Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

As an Admissions Director, I've learned most of our clients prefer text messaging. Using truedialog has really increased my contact rate to reach prospects. It is very easy to use and I like that notifications also come to email. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

I wish that we could include screenshots and pictures through the platform. Also i wish that i could respond to text through email notification. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

I believe TrueDialog allows me to increase contact when prospecting for potential students. Review collected by and hosted on G2.com.

Verified User in Wholesale
UW
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

Ability to take calls from anywhere in the world. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

The mobile app is glitchy and doesnt work very well. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Helps keep work flow. Review collected by and hosted on G2.com.

Jas K.
JK
Account Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

It's like texting as if it's inbuilt on the phone! Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

That it logs out frequently and I have to log in every 24 hours! Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

It's making me look legit and is seamless for my clients! Review collected by and hosted on G2.com.

FR
Reseptionist
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

Being able to share info with co workers and customers Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

When I first started using it I was blocked from some features Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Solves not being able to contact multiple accounts Review collected by and hosted on G2.com.

SB
Resolution Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

The convience of being able to send a message to a client instantly. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

It kicks you and you have to log back in Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

There is no known issues other than the log outs Review collected by and hosted on G2.com.

MV
Sales Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
What do you like best about TrueDialog?

True dialog was effective in communicating with our clients and being able to assist the customers through a data base chat we can track. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

I disliked absolutely nothing, It made our life easier. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Customers do not always answer the phone. When you are able to text the customers through a chat they are able to respond too, it builds more trust. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

It makes it easy to connect with students. It is very easy and straightforward to use. The customer service is also terrific and helpful. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

I wish it was easier to send out mass text messages. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

It is making it easier to communicate with students. Some students prefer texting over traditional calling and email, so TrueDialog allows me to reach students in the way that they prefer. Review collected by and hosted on G2.com.