TrueDialog
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TrueDialog Reviews & Product Details - Page 3

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TrueDialog Overview

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What is TrueDialog?

TrueDialog is a sophisticated business SMS solution designed to facilitate targeted text messaging, enabling organizations to forge meaningful connections with both prospects and customers at scale. This platform is tailored for businesses of all sizes, providing the tools necessary to engage effectively through SMS communication. With its robust feature set and user-friendly interface, TrueDialog stands out as a trusted resource for companies looking to enhance their customer engagement strategies. The platform caters to a diverse range of industries, including hospitality, education, sports, and retail, making it an ideal choice for sales, marketing, customer success, and employee engagement teams. TrueDialog’s capabilities are particularly beneficial for organizations that require both one-on-one communication and the ability to execute large-scale text messaging campaigns. By utilizing TrueDialog, businesses can streamline their communication processes, ensuring that messages reach their intended audience promptly and effectively. Key features of TrueDialog include integration with popular applications such as Salesforce, HubSpot, Microsoft Dynamics 365, and Marketo, allowing users to manage their messaging efforts seamlessly within their existing workflows. The platform supports various messaging formats, including two-way texts, bulk messaging, and the ability to send multimedia content such as images and documents. This versatility ensures that businesses can tailor their communications to meet the specific needs of their audience, whether for promotional campaigns or customer service interactions. TrueDialog also offers advanced tools to enhance message delivery and compliance. The TrueDelivery scoring tool provides insights into text deliverability, while the automated 10DLC process simplifies compliance with carrier regulations. Additionally, the platform features a URL shortener, single opt-in management, and easy opt-out compliance, ensuring that businesses can maintain effective communication while adhering to industry standards. With unlimited contacts and bulk upload capabilities, users can efficiently manage their messaging lists without constraints. The emphasis on transparent pricing and direct carrier relationships further distinguishes TrueDialog in the SMS solutions market. By eliminating carrier fee mark-ups, businesses can budget more effectively for their messaging needs. Coupled with award-winning customer support, TrueDialog positions itself as a reliable partner for organizations seeking to leverage SMS technology to enhance their customer engagement and drive business success.

TrueDialog Details
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Product Description

The business text messaging platform, offering more features at a better price.

How do you position yourself against your competitors?

Customers choose TrueDialog for the high quality and unique features, like:

• TrueDelivery, which enables teams to craft text messages and then score the likelihood of those messages being marked as spam by the major carriers

• Automated 10DLC Process, which empowers customers to get registration approvals in days, not weeks or months, delivering rapid business value.

Our apps for leading CRMs, including Salesforce, Salesforce Marketing Clouds, HubSpot, and Microsoft Dynamics 365 (among others), install in minutes, are intuitive and easy to use by all team members, and CRM admins love the ease of administration.

Additionally, we are one of the few SMS providers with direct carrier relationships, which means no middleman driving up costs and limiting support. Our pricing is transparent and we do not mark up carrier fees. Our customer success team is 100% U.S.-based and staffed with senior SMS experts who interact directly with our customers.

Seller Details
Seller
TrueDialog
Company Website
Year Founded
2008
HQ Location
Austin, Texas
Twitter
@TrueDialog
602 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
Description

We are an innovative Austin-based communications-as-a-service company that builds technology to power scalable, personalized messaging solutions for enterprise businesses and educational & non-profit institutions. Our Five-Star-Rated Enterprise-Grade SMS Texting Software is Built for Big Business, yet Made Easy for Small Business.With over 10 years of experience, we have direct carrier connections, a robust ISO 9001 cloud platform with 99.9% uptime and dozens of features developed from years of carefully listening to our customers. This all adds up to outstanding deliverability at prices that are well below our competitors.Send text messages 1-to-Millions, or utilize our unique “TrueDialog” feature which enables
-way, multi-user, team-based SMS conversations at scale. Our Enterprise Platform includes a Contact Center SMS Solution, Professional Administrative Controls, Android & IOS Mobile Apps and many other features. All integrated with major CRMs such as Salesforce, Microsoft Dynamics, Marketo, Oracle Eloqua, Hubspot and Campus Management.Between our Business Texting Solution and our fully-documented SMS API, TrueDialog is the perfect SMS provider for enterprise SMS customer engagement. We also offer a specialized platform for the education industry including Higher Education and K-1
School SMS/Texting Solutions.Dozens of features have already been built for you like our unique TrueDialog Team-Based
-Way Texting, Contact Center SMS Feature, Scheduling Engine, Admin Controls, SMS Safe Dual Cloud-Database, Landline Texting, Multi-Channel Alert System, Voice, Email, Surveys, Click-to-Call and many more. No programming necessary. For developers, we offer a fully-documented RESTful SMS API with advanced pre-built features. Our SMS API campaign endpoint lets you send millions of SMS text messages with just a single API call. Save time. Code Less. Move Faster. Give us a call or come visit and let us show you our superior customer service.

DO
Overview Provided by:
Daniel Oehler

Recent TrueDialog Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Simple and Effective for Event Marketing"
I use TrueDialog regularly for event marketing. It’s easy to implement and manage, making mass texting simple and effective. The automation and CRM...
Read more
EM
Ethan M.Mid-Market (51-1000 emp.)
5.0 out of 5
"I have enjoyed using your services. Top notch"
That there is an app and I can do everything from my cell phone that I do at work.
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Mass Texting Made Easy"
TrueDialog makes it easy to send mass texts and keep records of who received the text. The most important feature for us is that it sends an opt-i...
Read more

TrueDialog Pricing

Small Business
Starting at $99.00
Business Pro
Starting at $375.00
Enterprise
Starting at $750.00
Enterprise Custom
Starting at $1,000.00
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TrueDialog Media

TrueDialog Demo - TrueDelivery, an SMS deliverability tool
Understand if your texts will get caught in the carrier's spam filters with TrueDelivery. Increase the likelihood of delivered messages for best campaign performance
Introduction to TrueDialog SMS Marketing Platform
Play TrueDialog Video
Introduction to TrueDialog SMS Marketing Platform
TrueDialog's Native Hubspot Application
Play TrueDialog Video
TrueDialog's Native Hubspot Application
TrueDialog's Native Salesforce Sales Cloud Application
Play TrueDialog Video
TrueDialog's Native Salesforce Sales Cloud Application
TrueDialog's Native Salesforce Marketing Cloud Application
Play TrueDialog Video
TrueDialog's Native Salesforce Marketing Cloud Application
TrueDialog's Native Microsoft Dynamics 365 Application
Play TrueDialog Video
TrueDialog's Native Microsoft Dynamics 365 Application
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Video Reviews

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77 TrueDialog Reviews

4.4 out of 5
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TrueDialog Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TrueDialogQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AK
NCLEX Success Specialist
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

I work at a private college and True Dialog is the perfect tool to contact students in this day and age. Before having access to True Dialog, emails and phone calls were very time consuming. With True Dialog, I can reach students faster. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

I have nothing to dislike about the platform. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

The ease of use and acts like a regular cell phone text message. The simple message reaches students and they can message back instantly. Review collected by and hosted on G2.com.

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August P.
AP
Account Manager, Member Services
Mid-Market(51-1000 emp.)
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Verified Current User
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What do you like best about TrueDialog?

Everything is logged for me, keeps past messages. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

Sometimes I dont get notifications,also dont like that i cant switch between numbers and have to change opportunities Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Mass texting Review collected by and hosted on G2.com.

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Maltese M.
MM
Director of Marketing
Mid-Market(51-1000 emp.)
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What do you like best about TrueDialog?

The pricing makes sense for the size of our company and whenever we have an issue we get immediate service. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

The system doesnt have the integration options that some bigger systems have, but to be fair that is also the plus side. its simple! Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

We previously missed texts from customers to our team lines. Now we can convert on these texts, it has the additional function of sms marketing. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
UA
Mid-Market(51-1000 emp.)
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Incentivized Review
What do you like best about TrueDialog?

I really like the user-friendly interface and the ability to manage all my text conversations in one place makes it super easy to connect with multiple customers through text messages. The auto-response prompt also comes in handy while I'm away from work- my clients are automatically informed of my whereabouts and are not left hanging in the dark Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

There's a 500kb limit on sending photos. Working in sales, I tend to share a lot of pictures to my clients and I often need to resize them to fit that limit Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Having multiple conversations with clients of different countries all in one place Review collected by and hosted on G2.com.

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Matthew M.
MM
Chief Technology Officer
Mid-Market(51-1000 emp.)
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Incentivized Review
What do you like best about TrueDialog?

True Dialog is comprehensive and feature rich! Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

True Dialog can get a little overwhelmingand the Dynamics integration could be better. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

It handles all of our SMS traffic. Review collected by and hosted on G2.com.

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AC
Clinical Placement Advisor
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

It is a quick and efficient way to reach out to clients and/or students, and a medium by which most people will see and respond. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

The user interface could be a bit smoother but otherwise it's great! Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Being able to reach the target audience I need to reach via a medium in which they use - this solves this for me. Review collected by and hosted on G2.com.

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ST
Enrollment Coach
Enterprise(> 1000 emp.)
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What do you like best about TrueDialog?

The ease of use of the product and reliablity. The functions are simple, when there are issues, troubleshooting is a simplified process and quickly gets the product back online. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

I have not experienced any issues with the product that quick troubleshooting could not resolve. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Rapidly communicating with potential applicants in their preferred method of communication. Review collected by and hosted on G2.com.

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Verified User in Non-Profit Organization Management
AN
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

Easy to upload contact lists, track communication, creat campaigns, and manage! Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

N/A, all works well! Good ease of implementation! Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

My organization uses TrueDialog for SMS messaging, it is beneficial to send multiple texts at once and customize fields! Review collected by and hosted on G2.com.

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Verified User in Sports
US
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

That it integrated with Salesforce and automatically logs all texting communications Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

Can't send images or pdfs

There is no easy widget for mobile devices

Phone numbers constantly don't stay consistent

No groupchats Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Solved the ability to track and log all text communication in CRM Review collected by and hosted on G2.com.

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Response from Amanda McGuckin Hager of TrueDialog
Editedit

Thank you for providing your feedback. We suspect that you might be running an older version of our Salesforce app. Our current version supports both image files and PDFs, 300 KB or less in size. Our customers use the Salesforce mobile app to text from within their CRM. Group chats are not supported by the carriers for A2P messaging. This is not a limitation of our product, but a mobile carrier limitation and regulation in the industry. However, we do support bulk message (1:many) and have a Comms Hub feature, allowing your team to keep track of all messages in the order they came in within one area.

Regarding the phone numbers not staying consistent, we'd like your CRM administrator to contact our support team at support@truedialog.com.

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Casey B.
CB
Senior Career Services Advisor
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

It's easy to use -- easy to update contacts. Allows emojis. Thats all good. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

The UI feels like its something out of 2004 -- I don't get why. It's 2024. Make things clean and simple. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Easier to get a hold of students via text than phone. Review collected by and hosted on G2.com.

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Response from Amanda McGuckin Hager of TrueDialog
Editedit

Thank you for your feedback! We are making big investments in our user experience in 2025. Stay tuned!

In the meantime, we offer user training webinars twice a month, and individual training as requested to ensure users can experience all that service has to offer. Should you want to register, the link it below. If you have any other questions, please feel free to contact support at support@truedialog.com. We're here to help!

See how TrueDialog improved
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TrueDialog Categories on G2
SMS Marketing
SMS Marketing

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