--- title: TrueDialog Reviews meta_title: 'TrueDialog Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 175 reviews by the users' company size, role or industry to find out how TrueDialog works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 175 scale: '5' date_modified: '2026-07-13' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # TrueDialog Reviews **Vendor:** TrueDialog **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.4/5.0 **Total Reviews:** 175 ## About TrueDialog TrueDialog is an enterprise business texting platform that helps mid-market and enterprise teams, higher education, and developers send the right message to the right person at scale. It brings SMS, MMS, and RCS messaging into one platform, alongside voice, email, and WhatsApp, and connects natively to the systems teams already use — Salesforce, HubSpot, and Microsoft Dynamics 365 — with no custom programming. A RESTful SMS API extends the same platform to any system that can make an HTTP request. From one-way alerts and bulk SMS/MMS campaigns to personalized one-to-one (1:1) conversations, TrueDialog handles the full range of business messaging with the reliability and compliance large organizations need. What sets TrueDialog apart is its infrastructure. TrueDialog owns its messaging infrastructure end-to-end — no middlemen, no third-party CPaaS platforms, and no added points of failure — which supports faster, more reliable delivery at 99.99% uptime. Because TrueDialog doesn’t mark up carrier or aggregator fees, that reliability comes with transparent, predictable pricing. Key capabilities include: • Native, no-code integrations with Salesforce, HubSpot, and Microsoft Dynamics 365, plus a RESTful SMS API that works with any system that can make HTTP requests. • Owned messaging infrastructure for reliable, high-deliverability messaging at 99.99% uptime and enterprise throughput, with bulk sends to millions and no artificial throttling. • TrueDelivery®, an AI-powered deliverability engine that scores each message against carrier spam filters before sending, so teams can fix problems before they cost a send. • Comms Hub, a shared inbox for two-way business texting across SMS, web chat, and social, with an AI Assistant that suggests replies. • Bulk SMS and one-to-one messaging across short codes, 10DLC long codes, and toll-free, plus multichannel reach over SMS, MMS, RCS, voice, email, and WhatsApp. • Enterprise security and compliance: SOC 2 Type II, TX-RAMP, ISO 9001, an ISO-certified data center, opt-out management, and built-in support for 10DLC, CTIA, and TCPA. Support is White Glove and 100% U.S.-based, with experts who answer 90% of tickets within an hour and resolve 98% within 24 hours. TrueDialog is trusted by Coca-Cola, Hilton, AMD, Iowa State University, the Minnesota Wild, and over 2,000 customers across North America in healthcare, financial services, sports and entertainment, higher education, retail, and B2B technology. As messaging evolves toward RCS and AI-powered communication, TrueDialog continues to build those capabilities into the platform. ## TrueDialog Pros & Cons **What users like:** - Users find TrueDialog **easy to use** , appreciating its efficiency and straightforward connection capabilities for communications. (41 reviews) - Users value the **easy communication** features of TrueDialog, enabling straightforward interaction with students and colleagues. (28 reviews) - Users appreciate the **helpful communication** features of TrueDialog, enhancing connections with residents and students effectively. (18 reviews) - Users highly value the **awesome customer support** from TrueDialog, which enhances their overall experience and success. (17 reviews) - Users highlight the **user-friendly interface** of TrueDialog, making communication seamless and accessible for everyone. (15 reviews) - Time-Saving (12 reviews) - Easy Integration (9 reviews) - Simple (9 reviews) - Automation (7 reviews) - Easy Setup (7 reviews) **What users dislike:** - Users frequently face **SMS issues** , struggling with group messaging confusion and lack of mobile notifications for texts. (8 reviews) - Users struggle with a **steep learning curve** for TrueDialog, finding it hard to navigate without proper guidance. (5 reviews) - Users find the **limited customization options** frustrating, especially for reports and templates, impacting usability. (5 reviews) - Users find the **limited features** of TrueDialog, particularly for analytics and customization, restrictive for modern communication needs. (5 reviews) - Users find the interface **not intuitive** , leading to confusion in sending and reading text messages effectively. (5 reviews) - Users experience **reporting issues** with missing numbers and outdated interfaces, hindering effective communication and accuracy. (5 reviews) - Sending Issues (5 reviews) - Users struggle with **chat issues** , including inconsistent phone numbers, lack of group chats, and no media sending options. (3 reviews) - Users experience **connection issues** with frequent logouts, requiring multiple logins throughout the day, disrupting workflow. (3 reviews) - Contact Management (3 reviews) ## TrueDialog Reviews ### 1. Great App! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about TrueDialog?** Convenient and user friendly- would most def recommend! I use it often if not daily and it integrates well with SalesForce for Customer Support. **What do you dislike about TrueDialog?** there is nothing really to dislike- took me a while to figure out but its great! **What problems is TrueDialog solving and how is that benefiting you?** DOnt know of any at this moment ### 2. Even though I have been new to this platform for 3 months, it's very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about TrueDialog?** That I can get in touch with others very easily, customer support is awesome. I use it every day to get in contact with my students **What do you dislike about TrueDialog?** Nothing to complain about this system, very good. **What problems is TrueDialog solving and how is that benefiting you?** Stay up ahead with all of my students ### 3. Game Changer for my Business **Rating:** 5.0/5.0 stars **Reviewed by:** Mallory S. | Loan Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about TrueDialog?** We utulize TrueDialog every day as a team to text our clients. It allows us to all text from one number and read the messages the others have sent. We love it! **What do you dislike about TrueDialog?** The one big down fall is you really have to be logged into a computer to receive the texts- it does not come to my phone like other platforms have in the past. **What problems is TrueDialog solving and how is that benefiting you?** I needed a texting platform that my entire team could use - it is easy and we can all pull it up on our desktop computers at work. ### 4. Short and to the point **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about TrueDialog?** I like that you can talk to people and help them explore their options **What do you dislike about TrueDialog?** I don't like the inorganization. We get a lot of duplicate leads and it seems like the kinks never get fixed. **What problems is TrueDialog solving and how is that benefiting you?** It helps with my communications skills ### 5. Great Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Professor of Mathematics, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about TrueDialog?** Ease of use and technical efficiency are great advantages **What do you dislike about TrueDialog?** Interface took a little practice but now I get it **What problems is TrueDialog solving and how is that benefiting you?** Easy to get my message out without seeming to be like spam ### 6. Great tool for reaching students **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about TrueDialog?** TrueDialog is very easy to use and understand. **What do you dislike about TrueDialog?** I find it slightly outdated and antiquated. **What problems is TrueDialog solving and how is that benefiting you?** Students can be hard to reach sometimes. They do not look at their email as frequently as they do their phone/text messages. ### 7. TrueDialog is excellent communication tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren B. | Academic Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2025 **What do you like best about TrueDialog?** It's very easy to use and I especially like that previous communication is saved. **What do you dislike about TrueDialog?** To be honest, in the 4 years that I have used TrueDialog, I have yet to find a flaw with the their system. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog has allowed me to connect with my students in a way that email does not. ### 8. Wonderful Service **Rating:** 5.0/5.0 stars **Reviewed by:** sheena h. | Internal Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about TrueDialog?** I really like TrueDialog becasue it helps our office communicate with our customers without having to give out any personal infromation. **What do you dislike about TrueDialog?** I dont really have any dislikes for TruDialog **What problems is TrueDialog solving and how is that benefiting you?** The biggest issue I run into is when customers dont have certain forms of contact at time internal reps may have to use their personal information to contact the customer. Having TrueDialog as the main method of contact reall help keep employee information private and gives them a reliable method of contact. ### 9. It's nice **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about TrueDialog?** It gives a notification sound when we receive a message **What do you dislike about TrueDialog?** Umm nothing much, I wish we could integrate it with other things **What problems is TrueDialog solving and how is that benefiting you?** Reaching out to people ### 10. Makes texting so much easier!! **Rating:** 5.0/5.0 stars **Reviewed by:** Mahak S. | Inside Sales Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about TrueDialog?** I find it a lot easier to text my international clients. The application on Android makes it so much easier to get back to my clients as soon as I receive a notification on my phone. As a sales person, the response time is really important and with TrueDialog I can actually maintain an average response time of 20 minutes. **What do you dislike about TrueDialog?** The only thing I dislike is -It doesn't have a feature for group chat -The application isn't available for iOs **What problems is TrueDialog solving and how is that benefiting you?** I can get back to my clients faster. Most of my client base is collegiate, and it's difficult for me get a response from them over emai. With texts, it's so much easier to communicate. ### 11. I am able to communicate with my customers easily. **Rating:** 3.5/5.0 stars **Reviewed by:** Chloe B. | Corporate Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about TrueDialog?** What I enjoy about TrueDialog is that I am able to communicate with my customers easily. Since I am frequently interacting with multiple customers on day-to-day basis this is crucial. It integrated easily into the other CRM system we use. **What do you dislike about TrueDialog?** Getting TrueDialog set up for a new hire in a large business can be very tedious. While it is not difficult, there are multiple steps. **What problems is TrueDialog solving and how is that benefiting you?** Being able to interact with a large customer base easily. ### 12. COMMUNICATION AT ITS BEST! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about TrueDialog?** The best part of TrueDialog is that when working with the software it opens up another method of communication to reach your clients. We utilize this to support our ongoing communication in what seems to yeild our highest response rate and provide excellent customer support. In our daily processes it is particularly easy to integrate as a quick tool if we do not have time to manage a phone call or need to manage an influx of responses. Highly reccomend for any organizations that like to send campaigns, want to reach out to a demographic that responds mostly to text, or send reminders that can be interacted with as a person. As well it prevents having to utilize a personal cell phone service to manage work specific initiatives. **What do you dislike about TrueDialog?** Sometimes when determining if we can do something very specific in terms of a campaign it can take us a moment longer to determine if it is possible. But nothing that isnt managed with customer support or a quick internal test. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog resolves the concern of those who don't like to pick up their phone. But being able to manage multiple individual conversations at once. As well when utilizing in a larger industry we can see who is also sending messages, and help manage any additional customer support. ### 13. TruDialog App Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about TrueDialog?** The Trudialog app is really impressive in terms of both functionality and user experience. I have only recently started using it. The app has shown to be a really useful resource for having insightful and fruitful conversations. It's simple to join or create conversations because to the well-organized style and easy navigation of the many features. The uncluttered interface of the app guarantees that users won't be distracted from the chat. Impressive real-time conversational skills enable fluid and lively discussions. Furthermore, the excellent tools for moderating and directing debates guarantee that talks stay on topic and fruitful. **What do you dislike about TrueDialog?** While my experience with the Trudialog app has been largely positive, there are a few areas where it could use improvement. Here’s a breakdown of some of the less helpful aspects I encountered: Although the app’s design is clean, there are occasional quirks in navigation that can be frustrating. Certain features are not as intuitive as they could be, requiring multiple taps or a search to find basic functions. This can be cumbersome, especially when trying to quickly join or start a discussion. The app’s features, while generally useful, sometimes fall short in specific scenarios. For instance, the customization options for notifications and alerts are somewhat limited. This makes it challenging to tailor the app to individual preferences, leading to either too many notifications or missing out on important updates. **What problems is TrueDialog solving and how is that benefiting you?** Easily contacted to inquire about the status of the student's scheduled coaching session ### 14. TrueDialog is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Cecilia B. | Enrollment Coach at LSU Online, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about TrueDialog?** I like the way it looks in our system (just like a text message!) It sends quickly, and is efficent. It appears just like a text. I enjoy using it as an alternative form of communication with my students to remind them of upcoming deadlines. **What do you dislike about TrueDialog?** Sometimes I am not notified when I get an incoming text. **What problems is TrueDialog solving and how is that benefiting you?** Heads up to students without having to call during work hours ### 15. TrueDialog - an outstanding tool to connect with diverse populations **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy B. | Career Services Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about TrueDialog?** TrueDialog has been essential to me as a means of connecting with my students and graduates every day. It's extremely easy to get started with and has seamless integration in my day-to-day activities. It's the best and fastest way to accomplish a wide variety of departmental goals. **What do you dislike about TrueDialog?** The only thing I disliked was having to use 2-factor authentication every 24 hours. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog lets me connect with students and graduates in a way I haven't been able to before. It lets me get prompt responses and provides and overview of who I have reached out to so far which allows me to direct my work in other areas. ### 16. Help **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle T. | Appointment coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about TrueDialog?** The platform is intuitive, and the integration with our systems has been smooth, enabling us to deliver quick, effective support and communication at scale. **What do you dislike about TrueDialog?** some customization options for templates could be more flexible. **What problems is TrueDialog solving and how is that benefiting you?** It helps us reach potential customers who typically don't respond to phone calls. It opens up new opportunities to engage with them, increasing the likelihood of connecting and generating new business. ### 17. User **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about TrueDialog?** What i like about true dialog is that you get to work more around students schedules. **What do you dislike about TrueDialog?** We still have a lot of technical issues to work on! **What problems is TrueDialog solving and how is that benefiting you?** It makes my job easier to help out potential students. ### 18. Still going strong! **Rating:** 4.5/5.0 stars **Reviewed by:** Jose H. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about TrueDialog?** My company implemented TrueDialog about a year ago, or a little less than a year. TrueDialog has simplified the process of reaching our potential students. We can now do everything from our laptops and manage our leads more efficently. **What do you dislike about TrueDialog?** The security feature and verification is a little overdone **What problems is TrueDialog solving and how is that benefiting you?** We can now do everything from our laptops and see everything in the dashboard. Before we would have to send SMS messages from our work cell phones and attempt to keep track of them apart from our CRM software. ### 19. TrueDialog Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Zach S. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about TrueDialog?** What I like most about TrueDialog is how efficient it allows me to work. **What do you dislike about TrueDialog?** What I dislike about TrueDialog is how I don't see texts when they come in from a client first. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog is solving communication problems, which benefits me. ### 20. True Dialog User **Rating:** 5.0/5.0 stars **Reviewed by:** America K. | NCLEX Success Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about TrueDialog?** I work at a private college and True Dialog is the perfect tool to contact students in this day and age. Before having access to True Dialog, emails and phone calls were very time consuming. With True Dialog, I can reach students faster. **What do you dislike about TrueDialog?** I have nothing to dislike about the platform. **What problems is TrueDialog solving and how is that benefiting you?** The ease of use and acts like a regular cell phone text message. The simple message reaches students and they can message back instantly. ### 21. It has been fine for what I need it for. **Rating:** 3.5/5.0 stars **Reviewed by:** August P. | Account Manager, Member Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about TrueDialog?** Everything is logged for me, keeps past messages. **What do you dislike about TrueDialog?** Sometimes I dont get notifications,also dont like that i cant switch between numbers and have to change opportunities **What problems is TrueDialog solving and how is that benefiting you?** Mass texting ### 22. Affordable text service with good customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Maltese M. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about TrueDialog?** The pricing makes sense for the size of our company and whenever we have an issue we get immediate service. **What do you dislike about TrueDialog?** The system doesnt have the integration options that some bigger systems have, but to be fair that is also the plus side. its simple! **What problems is TrueDialog solving and how is that benefiting you?** We previously missed texts from customers to our team lines. Now we can convert on these texts, it has the additional function of sms marketing. ### 23. Easy to use and to the point **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about TrueDialog?** I really like the user-friendly interface and the ability to manage all my text conversations in one place makes it super easy to connect with multiple customers through text messages. The auto-response prompt also comes in handy while I'm away from work- my clients are automatically informed of my whereabouts and are not left hanging in the dark **What do you dislike about TrueDialog?** There's a 500kb limit on sending photos. Working in sales, I tend to share a lot of pictures to my clients and I often need to resize them to fit that limit **What problems is TrueDialog solving and how is that benefiting you?** Having multiple conversations with clients of different countries all in one place ### 24. Comprehensive SMS Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew M. | Chief Technology Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about TrueDialog?** True Dialog is comprehensive and feature rich! **What do you dislike about TrueDialog?** True Dialog can get a little overwhelmingand the Dynamics integration could be better. **What problems is TrueDialog solving and how is that benefiting you?** It handles all of our SMS traffic. ### 25. Great Communication System **Rating:** 4.0/5.0 stars **Reviewed by:** Ariel C. | Clinical Placement Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about TrueDialog?** It is a quick and efficient way to reach out to clients and/or students, and a medium by which most people will see and respond. **What do you dislike about TrueDialog?** The user interface could be a bit smoother but otherwise it's great! **What problems is TrueDialog solving and how is that benefiting you?** Being able to reach the target audience I need to reach via a medium in which they use - this solves this for me. ### 26. Great product, easy to use and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel T. | Enrollment Coach, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about TrueDialog?** The ease of use of the product and reliablity. The functions are simple, when there are issues, troubleshooting is a simplified process and quickly gets the product back online. **What do you dislike about TrueDialog?** I have not experienced any issues with the product that quick troubleshooting could not resolve. **What problems is TrueDialog solving and how is that benefiting you?** Rapidly communicating with potential applicants in their preferred method of communication. ### 27. Good text platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about TrueDialog?** Easy to upload contact lists, track communication, creat campaigns, and manage! **What do you dislike about TrueDialog?** N/A, all works well! Good ease of implementation! **What problems is TrueDialog solving and how is that benefiting you?** My organization uses TrueDialog for SMS messaging, it is beneficial to send multiple texts at once and customize fields! ### 28. Poor experience **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about TrueDialog?** That it integrated with Salesforce and automatically logs all texting communications **What do you dislike about TrueDialog?** Can't send images or pdfs There is no easy widget for mobile devices Phone numbers constantly don't stay consistent No groupchats **What problems is TrueDialog solving and how is that benefiting you?** Solved the ability to track and log all text communication in CRM **Official Response from Amanda McGuckin Hager:** > Thank you for providing your feedback. We suspect that you might be running an older version of our Salesforce app. Our current version supports both image files and PDFs, 300 KB or less in size. Our customers use the Salesforce mobile app to text from within their CRM. Group chats are not supported by the carriers for A2P messaging. This is not a limitation of our product, but a mobile carrier limitation and regulation in the industry. However, we do support bulk message (1:many) and have a Comms Hub feature, allowing your team to keep track of all messages in the order they came in within one area. Regarding the phone numbers not staying consistent, we'd like your CRM administrator to contact our support team at support@truedialog.com. ### 29. Basic but works **Rating:** 2.5/5.0 stars **Reviewed by:** Casey B. | Senior Career Services Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about TrueDialog?** It's easy to use -- easy to update contacts. Allows emojis. Thats all good. **What do you dislike about TrueDialog?** The UI feels like its something out of 2004 -- I don't get why. It's 2024. Make things clean and simple. **What problems is TrueDialog solving and how is that benefiting you?** Easier to get a hold of students via text than phone. **Official Response from Amanda McGuckin Hager:** > Thank you for your feedback! We are making big investments in our user experience in 2025. Stay tuned! In the meantime, we offer user training webinars twice a month, and individual training as requested to ensure users can experience all that service has to offer. Should you want to register, the link it below. If you have any other questions, please feel free to contact support at support@truedialog.com. We're here to help! ### 30. Great for getting in touch with your clients **Rating:** 4.5/5.0 stars **Reviewed by:** Jason L. | VP, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about TrueDialog?** I really like how easy it is to send out text campaigns to clients and alerting them of updates. **What do you dislike about TrueDialog?** I think learning the product more and understaing how it can work better with our CRM. **What problems is TrueDialog solving and how is that benefiting you?** This product allows us to have communication with our clients. ### 31. Truedialog Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about TrueDialog?** easy to use and connect with clients. Very straightforward **What do you dislike about TrueDialog?** It is hard to keep track with our CRM if we have different opportunities. Doesn't show the name when email notification comes through **What problems is TrueDialog solving and how is that benefiting you?** Being able to easily communicate with clients. ### 32. It has been a good experience with communication. **Rating:** 5.0/5.0 stars **Reviewed by:** LaDarrius P. | Admissions Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about TrueDialog?** It is good with communication and being able to see who and when the last messages were sent. **What do you dislike about TrueDialog?** That it can sometimes log you out before the 24 hour period is up. **What problems is TrueDialog solving and how is that benefiting you?** Being able to communicate when our other systems are messing up. ### 33. Great Communication Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about TrueDialog?** As an Admissions Director, I've learned most of our clients prefer text messaging. Using truedialog has really increased my contact rate to reach prospects. It is very easy to use and I like that notifications also come to email. **What do you dislike about TrueDialog?** I wish that we could include screenshots and pictures through the platform. Also i wish that i could respond to text through email notification. **What problems is TrueDialog solving and how is that benefiting you?** I believe TrueDialog allows me to increase contact when prospecting for potential students. ### 34. Easy and Seamless **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about TrueDialog?** Ability to take calls from anywhere in the world. **What do you dislike about TrueDialog?** The mobile app is glitchy and doesnt work very well. **What problems is TrueDialog solving and how is that benefiting you?** Helps keep work flow. ### 35. It's seamless, easy and convenient! **Rating:** 5.0/5.0 stars **Reviewed by:** Jas K. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about TrueDialog?** It's like texting as if it's inbuilt on the phone! **What do you dislike about TrueDialog?** That it logs out frequently and I have to log in every 24 hours! **What problems is TrueDialog solving and how is that benefiting you?** It's making me look legit and is seamless for my clients! ### 36. Use daily to contact customers **Rating:** 4.0/5.0 stars **Reviewed by:** Franki R. | Reseptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about TrueDialog?** Being able to share info with co workers and customers **What do you dislike about TrueDialog?** When I first started using it I was blocked from some features **What problems is TrueDialog solving and how is that benefiting you?** Solves not being able to contact multiple accounts ### 37. Conveninent **Rating:** 5.0/5.0 stars **Reviewed by:** Sheri B. | Resolution Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about TrueDialog?** The convience of being able to send a message to a client instantly. **What do you dislike about TrueDialog?** It kicks you and you have to log back in **What problems is TrueDialog solving and how is that benefiting you?** There is no known issues other than the log outs ### 38. True Dialog!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Mariaceleste V. | Sales Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about TrueDialog?** True dialog was effective in communicating with our clients and being able to assist the customers through a data base chat we can track. **What do you dislike about TrueDialog?** I disliked absolutely nothing, It made our life easier. **What problems is TrueDialog solving and how is that benefiting you?** Customers do not always answer the phone. When you are able to text the customers through a chat they are able to respond too, it builds more trust. ### 39. Great product for connecting with students! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about TrueDialog?** It makes it easy to connect with students. It is very easy and straightforward to use. The customer service is also terrific and helpful. **What do you dislike about TrueDialog?** I wish it was easier to send out mass text messages. **What problems is TrueDialog solving and how is that benefiting you?** It is making it easier to communicate with students. Some students prefer texting over traditional calling and email, so TrueDialog allows me to reach students in the way that they prefer. ### 40. Pretty good but I would prefer a little bit of app development. **Rating:** 3.0/5.0 stars **Reviewed by:** Saima S. | Inside Sales Asssociate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about TrueDialog?** That I connect with clients across borders. **What do you dislike about TrueDialog?** One of the things I don not like is that we can't edit our texts. **What problems is TrueDialog solving and how is that benefiting you?** Ease of communication with young clients. **Official Response from Amanda McGuckin Hager:** > Thank you for your feedback! Messages are user created. Users have full editing capabilities prior to sending the messages. Additionally, we offer TrueDelivery, the only deliverability tool for SMS messages, allowing users to edit and craft texts and determine the likelihood of delivery by the mobile carriers. Would you contact support to share your experience, so that we may better assist you? Email them at support@truedialog.com ### 41. True dialogue is a great format for client communication **Rating:** 5.0/5.0 stars **Reviewed by:** sadie m. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about TrueDialog?** I like that you can get email alerts when communicating via true dialogue format **What do you dislike about TrueDialog?** I have not had any issues with trudiolag **What problems is TrueDialog solving and how is that benefiting you?** Client communication ### 42. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about TrueDialog?** I love the simplicity of being able to use it from my computer to get in contact with my student in a faster time. **What do you dislike about TrueDialog?** I do not like that I have to type in run on sentences and cannot click return to create a new line in the text. Pressing Enter automatically sends the message **What problems is TrueDialog solving and how is that benefiting you?** Quicker connection to my students ### 43. Excellent to use for business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about TrueDialog?** I like its simplicity the most. It is very user-friendly, and I feel even less tech-savvy people can use it. Our company was able to implement it without issue, and the customer support is also very helpful. **What do you dislike about TrueDialog?** Limited features such as image limitations. **What problems is TrueDialog solving and how is that benefiting you?** True Dialog is making conneting with our students a lot more simple. ### 44. Great tool for critical operations communication **Rating:** 5.0/5.0 stars **Reviewed by:** Steve D. | Senior Vice President Service Operations, North America, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about TrueDialog?** Simple interface that allows me to push communications to a distributed workforce. **What do you dislike about TrueDialog?** System is simple but initial uses aren't intuitive. **What problems is TrueDialog solving and how is that benefiting you?** Operations communication ### 45. True Dialog is great!! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about TrueDialog?** It is very easy to send messages out to customers. Very easy to contact cutomers in one place as well **What do you dislike about TrueDialog?** there is nothing that i dont like about true dialog **What problems is TrueDialog solving and how is that benefiting you?** insead of sending a single message to one person, I can send a mass text to all cusomers i need to contact ### 46. I use TrueDialog ever day at work and it is very conveinent & useful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about TrueDialog?** The ease of the software. It is very easy to set up for other users and easy to navigate. **What do you dislike about TrueDialog?** Sometimes the notifications are spotty. Or it will say you haven't read something when you have. **What problems is TrueDialog solving and how is that benefiting you?** The ease of contacting customers. ### 47. Better than Twilio **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about TrueDialog?** We have found that True Dialog has more functionality and our advisors prefer it over other systems. **What do you dislike about TrueDialog?** Havent found anything yet that we dont like **What problems is TrueDialog solving and how is that benefiting you?** makes it easier to reach our students, as they prefer texting over any other platform ### 48. I use this daily and it has been so helpful and convenient. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about TrueDialog?** I love being able to text my students from a secure platform. It makes the entire process so much smoother. **What do you dislike about TrueDialog?** I cannot find a way to delete or edit old text templates. **What problems is TrueDialog solving and how is that benefiting you?** Helping to reach more students. ### 49. I use this everyday a great way to communicate with students so simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about TrueDialog?** I have it on my desktop and it always available **What do you dislike about TrueDialog?** Nothing everything is good I dont have dislikes **What problems is TrueDialog solving and how is that benefiting you?** I have no problems sometimes tho the student responses take a while or the pictures that are sent ### 50. TrueDialog is a great tool to contact students. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about TrueDialog?** It is a convenient way to engage with students without using your personal email. **What do you dislike about TrueDialog?** There is not anything that I dislike about the tool. **What problems is TrueDialog solving and how is that benefiting you?** It allows me to reach my students using a text feature. ## TrueDialog Discussions - [What is TrueDialog used for?](https://www.g2.com/discussions/what-is-truedialog-used-for) - [View TrueDialog pricing details and edition comparison](https://www.g2.com/products/truedialog/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+06%3A49%3A13+-0500&secure%5Bsession_id%5D=5280b468-8b0b-4ea3-8379-cc3256be94d1&secure%5Btoken%5D=c06cc79525c4055fdd71dfe6ab90a37c16467ac3f1ef44b96e24220a6c947fc0&format=llm_user) ## TrueDialog Integrations - [Dynamics](https://www.g2.com/products/dynamics/reviews) - [Eloqua Asset Dependency Manager](https://www.g2.com/products/eloqua-asset-dependency-manager/reviews) - [Escape](https://www.g2.com/products/escape/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesforce Marketing Cloud Suite](https://www.g2.com/products/salesforce-marketing-cloud-suite/reviews) - [Sparkroom](https://www.g2.com/products/sparkroom/reviews) ## TrueDialog Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top TrueDialog Alternatives - [EZ Texting](https://www.g2.com/products/ez-texting/reviews) - 4.5/5.0 (728 reviews) - [SlickText](https://www.g2.com/products/slicktext/reviews) - 4.8/5.0 (1,859 reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - 4.5/5.0 (1,377 reviews)