TrueDialog Reviews & Product Details

This app is great for faculty to communicate, not only with each other, but with students as well. As faculty, having hundreds of students every semester, it can be overwhelming to give out our personal numbers. TrueDialog allows for one phone number, that I can text and call with. I know the texts are from students because that is the number being used and I'm able to respond in real-time through the app, even on my own phone. It's incredibly user-friendly and makes it easier to respond to students, while still being able to "sign out" after work. Review collected by and hosted on G2.com.

It can be confusing for the people you're texting since you might not always respond right away if you're not in the app. Review collected by and hosted on G2.com.

I use TrueDialog regularly for event marketing. It’s easy to implement and manage, making mass texting simple and effective. The automation and CRM integration help streamline communication, and support is responsive when needed. A reliable tool for staying connected. Review collected by and hosted on G2.com.

A few areas could be better. The interface feels a bit outdated, and reporting options are limited. Sometimes messages get delayed, which can be frustrating for time-sensitive outreach. A more intuitive dashboard and better analytics would make a big difference. Review collected by and hosted on G2.com.

I found TrueDialog to be genuinely concerned about our ability to do our job well while using their product. If we had any issues with texting, getting reports, etc., they were always very willing to help us figure out the issue and get it resolved. It was like the old Vidal Sassoon commercial -- If you don't look good, we don't look good. Review collected by and hosted on G2.com.

I honestly can't think of anything that was lacking with TrueDialog -- in their product or their support. The only thing that we couldn't accomplish very well was a deficit in the software that was interfacing with TrueDialog. The software didn't allow the use of most emojis or other graphical items. TrueDialog did allow the use of those with their standard interface, but we were using it via a 3rd party plug-in, so there wasn't anything that could be done. Review collected by and hosted on G2.com.

I think it's nice to have a text system off my work phone. Review collected by and hosted on G2.com.

I wish there was a way to get notified on my cell phone when someone texts me on my work line and I can reply back on my cell phone or there was an easier way. It's a pain to try and respond back. Review collected by and hosted on G2.com.

TrueDialog is most helpful for its ease of use and implementation. What I like best about TrueDialog is the ability to send bulk messages and have personalized conversations - this has been great for our company! It also integrates well with our CRM and email. The pre-built templates are also great and have helped save time. Review collected by and hosted on G2.com.

I have not experienced a downside of using TrueDialog, as it has only proven to be helpful for our company. There is a bit of a learning curve for new users, but that is to be expected of most new things. Review collected by and hosted on G2.com.

TrueDialog makes it easy to send mass texts and keep records of who received the text. The most important feature for us is that it sends an opt-in for text. We do not want to be messaging someone that does not want to be contacted. They also offer strong constumer support and easy implementation. Review collected by and hosted on G2.com.

They interface is not intuitive but it is fairly easy to learn. Review collected by and hosted on G2.com.

We utulize TrueDialog every day as a team to text our clients. It allows us to all text from one number and read the messages the others have sent. We love it! Review collected by and hosted on G2.com.

The one big down fall is you really have to be logged into a computer to receive the texts- it does not come to my phone like other platforms have in the past. Review collected by and hosted on G2.com.

It's very easy to use and I especially like that previous communication is saved. Review collected by and hosted on G2.com.

To be honest, in the 4 years that I have used TrueDialog, I have yet to find a flaw with the their system. Review collected by and hosted on G2.com.

I really like TrueDialog becasue it helps our office communicate with our customers without having to give out any personal infromation. Review collected by and hosted on G2.com.

I dont really have any dislikes for TruDialog Review collected by and hosted on G2.com.

I find it a lot easier to text my international clients. The application on Android makes it so much easier to get back to my clients as soon as I receive a notification on my phone.

As a sales person, the response time is really important and with TrueDialog I can actually maintain an average response time of 20 minutes. Review collected by and hosted on G2.com.

The only thing I dislike is

-It doesn't have a feature for group chat

-The application isn't available for iOs Review collected by and hosted on G2.com.