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TrueContext, formerly ProntoForms Reviews & Product Details

Brandon V.
BV
Workshop Supervisor
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TrueContext, formerly ProntoForms?

I like the fact that you can create workflows and set alerts by emails when you complete a form, because it saves time and you don't need to do actitivies that don't give value to the process Review collected by and hosted on G2.com.

What do you dislike about TrueContext, formerly ProntoForms?

it would be great if you can set an option where you could download several forms by pdf en the section of "sent forms" at the same time just clicking once. Review collected by and hosted on G2.com.

What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?

We used to do all our work by paper, which is not eco-friendly and also we were exposed to lose important information because we just have them on hand. Also, we had to send emails with the documentation if we needed to share it, which involves a lot of time for each project. All that problems were solved by prontoforms. We're working with you since 4 years and we're happy to see how we improve our performance on field thanks to this usefull tool. Review collected by and hosted on G2.com.

Response from Bryan Suharly of TrueContext, formerly ProntoForms

Dear Brandon,

Thank you so much for taking the time to share such a thoughtful and positive review of TrueContext! It's fantastic to hear that you're finding our workflow creation and automated alerts valuable for streamlining your processes.

We love your suggestion about enabling bulk PDF downloads directly from the "Sent Forms" section. That's excellent feedback, and we'll pass it along to our product team.

We're thrilled that TrueContext has contributed to your move towards digital processes, making your work more efficient, eco-friendly, and secure. It's been a pleasure working with you over the past four years!

Sincerely,

Bryan Suharly @ TrueContext

TrueContext, formerly ProntoForms Overview

What is TrueContext, formerly ProntoForms?

TrueContext, formerly ProntoForms, is the #1 field service form and workflow platform. We help businesses that service complex equipment in field environments, empowering them to know more, do more, and be more. Over 100,000 users trust TrueContext to power their most complex workflows and capture rich data in the field. Our platform is built with an obsession with technician experience at its core. The result? Forms and workflows that boost productivity, regulatory compliance, and user adoption. Build field workflows rapidly. Refine in real time.

TrueContext, formerly ProntoForms Details
Product Website
Languages Supported
Danish, German, Greek, English, Finnish, French, Hebrew, Hindi, Japanese, Dutch, Russian, Spanish, Serbian, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)
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Product Description

Mobile data collection application for smartphones and tablets. Instantly connects data to back office or cloud services, as well as emails custom form PDFs to stakeholders and customers.

How do you position yourself against your competitors?

TrueContext powers businesses with field service teams working in highly-regulated environments. It is a trusted mobile app and platform where sophisticated assets and complex workflows are part of the field engineer’s daily routine, and where accurate operational intelligence is critical to business decisions: medical equipment, oil & gas, and industrial equipment.


Seller Details
Company Website
Year Founded
2001
HQ Location
Ontario, Canada
Twitter
@TrueContext
3 Twitter followers
LinkedIn® Page
linkedin.com
141 employees on LinkedIn®
Description

An industry-leading app platform for deeply connected field teams, TrueContext, formerly ProntoForms, enables enterprises to adapt, automate, and transform their field service operations with dynamic, quick-to-deploy mobile workflows that capture the complexity of their environment. With advanced data capture capabilities in various formats, TrueContext gives organizations visibility now and predictability for the future. TrueContext is the global leader in field intelligence. We help asset-centric organizations rise to the complexity of field service using adaptive workflows, empowering them to know more, do more, and be more. Over 100,000 users trust our connected, adaptive workflows to streamline and inform field service and collect actionable insights across all levels of operation – all in real time. The company is based in Ottawa, Canada, and trades on the TSXV under the symbol TCXT.


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Recent TrueContext, formerly ProntoForms Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Good experience with construction forms"
Very easy to implement, start with the design and deploy first form. Superb documentation - with a bit of patience it can solve most of the issues....
Tonja H.
TH
Tonja H.Small-Business (50 or fewer emp.)
5.0 out of 5
"Best way to share information from completed project"
The best thing that I lik about TrueContext is the way that I can see all of the information regarding a job/project that my team is currently work...
LW
Lisa W.Small-Business (50 or fewer emp.)
5.0 out of 5
"Best digital forms"
User friendly. Great reporting and storage
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0 people requested security information

TrueContext, formerly ProntoForms Media

TrueContext, formerly ProntoForms Demo - Dynamic workflows that move with your business
An easy-to-configure mobile platform that adapts t the nuance of your operations
TrueContext, formerly ProntoForms Demo - Deliver the same rich technician experience - online and offline
Deliver the same rich technician experience - online and offline
TrueContext, formerly ProntoForms Demo - Guide your teams through complex work with intelligent, contextual workflows
Guide your teams through complex work with intelligent, contextual workflows
TrueContext, formerly ProntoForms Demo - Mobile workflows connected to your full stack
Mobile workflows connected to your full stack
TrueContext, formerly ProntoForms Demo - Full visibility and predictability
Full visibility and predictability
TrueContext, formerly ProntoForms Demo - Bring all your data and systems together for a complete view of your field operations
Bring all your data and systems together for a complete view of your field operations
Play TrueContext, formerly ProntoForms Video
Play TrueContext, formerly ProntoForms Video
Play TrueContext, formerly ProntoForms Video

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373 out of 374 Total Reviews for TrueContext, formerly ProntoForms

4.5 out of 5
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TrueContext, formerly ProntoForms Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TrueContext, formerly ProntoFormsQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Glenn S.
GS
Director of Safety Technology and Training
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about TrueContext, formerly ProntoForms?

Having used multiple systems (TrueContext, iAuditor, Predictive Solutions, eCompliance), the system is the worst of the four. There really isn't much I like about the software. Creating forms is cumbersome. Smart Logic is tedious and works less than 50% of the time as designed, I just hard to come up with anything I like about it. Review collected by and hosted on G2.com.

What do you dislike about TrueContext, formerly ProntoForms?

The software is a data collection service. You have to pay for this service to import into Power BI, so you are in theory paying for two services to get anything useful from the data being collected. Other software available has a decent amount of analytics included in the price that is useable data. TrueContext does not offer this unless you upcharge, however we are on a corporate account with multiple companies, and I have no ability to do this upcharge for myself. The Smart Logic system is broken. The end result (completed reports) is just data that you have to search each inspection to see if anyone has listed items as at-risk or unsafe, which takes a lot of time when you have multiple inspections being completed a day. And if you are just learning PowerBI like I am, you quickly learn that importing what you need into another paid service is a headache. It just makes no sense that you have a data dump that requires another system to digest and give you information. It's a money grab to me on both ends. Advanced Analytics should be available through trueContext. Review collected by and hosted on G2.com.

What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?

There really is no benefit other than collecting data. I have many problems, as mentioned on the first page. Smart Logic, lack of Analytics, it's just not a good system for people that really need to see real time analytics daily in minimal time. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext, formerly ProntoForms

Thank you for taking the time to share your recent feedback, Glenn. Your voice truly matters in helping us continuously improve. I've shared your feedback with your dedicated Customer Success Manager, Eddy, and he'd like to see how he can best support you further. You should hear from him soon!

We've also built complimentary resources available to support our users. If you haven't checked them out yet, I hope these help:

>>> TrueContext University: our self-driven education platform that now includes a module for advanced learning

>>> TrueContext Community: a hub for our users and service team to interact, share best practices, and help solve complex issues as a community

>>> TrueContext Product Documentation: a great resource for understanding TrueContext's features and functionality as well as our homemade "cookbooks" highlighting popular and successful implementations of specific features

And as always, our rockstar support team is always available.

- Natalie V. @ TrueContext

Links: university.truecontext.com | community.truecontext.com | docs.truecontext.com | support.truecontext.com

Tonja H.
TH
Director of Operations
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TrueContext, formerly ProntoForms?

The best thing that I lik about TrueContext is the way that I can see all of the information regarding a job/project that my team is currently working on. They are able to leave notes/comments as well as take pictures for me to see. Review collected by and hosted on G2.com.

What do you dislike about TrueContext, formerly ProntoForms?

The downside of TrueContext is that I have several contractors connected to the app however when one puts notes in for a jobsite they are not available on the form if someone else is finishing the job. The person who put in the original notes is the only one that can see them till the entire form has been completed. Review collected by and hosted on G2.com.

What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?

I am able to see if the jobsite is short or if there are issues on the jobsite through pictures that the contractor takes. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext, formerly ProntoForms

Thank you for taking the time to share your recent feedback, Tonja! Your voice truly matters in helping us continuously improve. I'll be sure to share your feedback with our product team.

We also have additional resources available to support more complex deployments. If you haven't checked them out yet, I hope these help!

>>> TrueContext University: our self-driven education platform that now includes a module for advanced learning

>>> TrueContext Community: a hub for our customers and service team to interact, share best practices, and help solve complex issues as a community

>>> TrueContext Product Documentation: a great resource for understanding TrueContext's features and functionality as well as our homemade "cookbooks" highlighting popular and successful implementations of specific features

And as always, our rockstar support team is always available.

- Natalie V. @ TrueContext

Links: university.truecontext.com | community.truecontext.com | docs.truecontext.com | support.truecontext.com

Manuela P.
MP
Customer Success Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TrueContext, formerly ProntoForms?

That it has endless possibilities to biuld forms, regarding the complexity of your business or need, TrueContext make it possible. Also, they have different "subsciprion packages" or "prices" which allow you to make it possible for your business to use the tool and make the most of it but adjusting to your bugdet at the same time. Review collected by and hosted on G2.com.

What do you dislike about TrueContext, formerly ProntoForms?

Probabbly the UI could be a little "too gray" or a bit boritng for me. I'm more a "color coded" person, so I would probbably like a more colorful UI, without making it "too colorful" if you know what I mean. Review collected by and hosted on G2.com.

What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?

Making it easy to have all parts of an inspection in order, making it easy to make reports with relevant insights after each form is sumbited. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext, formerly ProntoForms

Thank you for taking the time to share your positive experience, Manuela! Your voice truly matters in helping us continuously improve. We understand that every business has unique needs and many field organizations have complex processes. We're thrilled you've benefited from this. I'll also be sure to share your feedback with our product team.

And if you haven't checked it out yet, TrueContext Community is available for users like you. We created this hub for users to connect with each other and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com

- Natalie V. @ TrueContext

Links: university.truecontext.com

Verified User in Construction
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TrueContext, formerly ProntoForms?

Very easy to implement, start with the design and deploy first form. Superb documentation - with a bit of patience it can solve most of the issues. Great API and decent amount of connectors for painless integrations. Review collected by and hosted on G2.com.

What do you dislike about TrueContext, formerly ProntoForms?

Conditional logic might be quite annoying and requires a lot of workarounds to achieve desired outcome. Customer support rarely solves those more challenging problems.

Still many features are missing like e.g. ability to dispatch attachments that could be submitted with the form. Review collected by and hosted on G2.com.

What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?

Instant data collection for further aggregation, analytics, reporting and progress management. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext, formerly ProntoForms

Thank you for taking the time to share your recent feedback! Your voice truly matters in helping us continuously improve. We're so glad the TrueContext Documentation Portal and our catalog of integrations have made your implementation a breeze. We also have additional resources available to support more complex deployments. If you haven't checked them out yet, we hope these help!

>>> TrueContext University: our self-driven education platform that now includes a module for advanced learning

>>> TrueContext Community: a hub for our users and service team to interact, share best practices, and help solve complex issues as a community

Our Professional Service team is also available for your more challenging problems. If you ever want to learn more, please reach out to your dedicated Customer Success Manager or Account Manager.

- Natalie V. @ TrueContext

Links: university.truecontext.com | community.truecontext.com

Jimmy H.
JH
Customer Service Liaison
Machinery
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TrueContext, formerly ProntoForms?

The ease of creating a new form per our teams needs is very easy to implement. It allows us to to provide customer support easily and has a number of features that our management teams finds easy to integrate. It's the only form generator we use with frequency. Review collected by and hosted on G2.com.

What do you dislike about TrueContext, formerly ProntoForms?

Sometimes a report will fail to send or be received but this is rarely an issue for too long. Review collected by and hosted on G2.com.

What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?

It keeps all of our data from service trips uniform and allows me to quickly follow up with my guys in the field. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext, formerly ProntoForms

Thank you for taking the time to share your positive experience, Jimmy! We understand the importance of supporting your field team and standardizing processes. We're thrilled to hear you've been able to achieve this.

If you haven't checked it out yet, TrueContext Community is available for our users. We created this hub for users like you to connect with each other and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com

- Natalie V. @ TrueContext

FD
Senior technical Support Analist
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about TrueContext, formerly ProntoForms?

as administrator i like that i can reset employees accounts, i can do a lot of thiong to assist my employees complete the login and forms. We can use the app daily and implement changed on time providing a grear customer support integrating all of the team work. Review collected by and hosted on G2.com.

What do you dislike about TrueContext, formerly ProntoForms?

Sometimes the website glitches and kickes me out of the app so i need to restart the browser or change my account password Review collected by and hosted on G2.com.

What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?

provides me with easy access to manage my employees and let me assist them creating and managing new accounts. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext, formerly ProntoForms

Thank you for taking the time to share your experience, Fabian! We understand the importance of supporting admins like you to enable your field team. We're thrilled to hear you've been able to achieve this.

If you haven't checked it out yet, TrueContext Community is available for all our users. We built this hub for users like you to connect with each other and with our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com

All the best,

- Natalie V. @ TrueContext

Eduardo H.
EH
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about TrueContext, formerly ProntoForms?

You can create any formulary that you can imagine; its flexibility is incredible; you can personalize your formulary or use one of the templates and collect any information. Review collected by and hosted on G2.com.

What do you dislike about TrueContext, formerly ProntoForms?

In the beginning, it could be a little tricky to start creating formularies because it has a lot of options and possibilities of configuration, but you can consult the videos that can help you pass through this adaptation process Review collected by and hosted on G2.com.

What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?

It helps my organization to make it easier to collect information, solve our customer requirements through our salespeople and have a much shorter response time. Review collected by and hosted on G2.com.

Response from Esmond Ng of TrueContext, formerly ProntoForms

Hey Eduardo,

Thank you for spending the time to leave the review.

Glad to hear we can help your organization collect information more easily and solve your customer requirements, resulting in a much shorter response time.

Sorry to hear it was tricky at first to create formulas. Happy to see you found our two programs. ProntoForms University and ProntoForms Community to help you assists with the onboarding process.

If you have questions or suggestions, you can reach out to your Customer Success Manager. They're always happy to help!

Thanks,

Esmond Ng @ ProntoForms

See how TrueContext, formerly ProntoForms improved
UP
Sr Tech Support Specialist
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about TrueContext, formerly ProntoForms?

Whenever a problem arises, the support team responds promptly and follow ups are constant and insightful. They also handle tickets with each Account adminisrator so there's no misunderstandings. Review collected by and hosted on G2.com.

What do you dislike about TrueContext, formerly ProntoForms?

I would say layout is not so intuitive and fields are hard to find. It would be great to have the capability to export forms in several file formats. Review collected by and hosted on G2.com.

What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?

It solves fill up forms in a manual way whenever our main reporting tool goes down. Feature also helps our mobile users submit time, security and new equipment forms. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext, formerly ProntoForms

Thank you for taking the time to share your experience, Uriel! Our support team truly is like no other. I'll be sure to pass on your kind words! Your voice truly matters in helping us continuously improve so I've also sent your feedback to our customer success and product teams.

And if you haven't checked it out yet, TrueContext Community is available for our users like you. We built this hub to better connect TrueContext users and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com

- Natalie V. @ TrueContext

Michael S.
MS
Substation Maintenance Coordinator
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TrueContext, formerly ProntoForms?

Quick and easy format to use as a technican. Easy to implement. Was able to help establish a new way to do our PMs. Also as an editer, it is very easy to edit forms and integrate properly to the team. We do use this very frequently as well. Review collected by and hosted on G2.com.

What do you dislike about TrueContext, formerly ProntoForms?

Nothing so far. Maybe how having at default of 2MB for picture adding is a little low. Review collected by and hosted on G2.com.

What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?

Easiness of PM forms. Able to do this on a laptop in one space instead of opening multiple apps like before. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext, formerly ProntoForms

Thank you for taking the time to share your positive experience, Michael! We understand the importance of supporting your technicians quickly and efficiently. We're thrilled to hear you've been able to achieve this. I've also sent your feedback over to our product team.

And if you haven't checked it out yet, TrueContext Community is available for all our users. We built this hub for users like you to connect with each other and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com

All the best,

- Natalie V. @ TrueContext

EG
Sr tech support specialist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about TrueContext, formerly ProntoForms?

the interface is friendly for all the users, we also can find all the information easily.

It also help me to save time when we look for information or submit information. Review collected by and hosted on G2.com.

What do you dislike about TrueContext, formerly ProntoForms?

Nothing at all, the applications works properly and everything is handly. Review collected by and hosted on G2.com.

What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?

We can locate all the information in one place so we can save more time solving issues in the job with this information.

We can provide solutions in less time. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext, formerly ProntoForms

Thank you for the kind words, Eduardo! We understand the importance of supporting your field team efficiently and effectively. We're thrilled to hear you've been able to achieve this.

And if you haven't checked it out yet, TrueContext Community is available for all our users. We built this hub for users like you to connect with each other and with our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com

All the best,

- Natalie V. @ TrueContext