120 TruCentive Reviews
Overall Review Sentiment for TruCentive
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Easy to use for small campaigns. I like that you can easily choose all incentives that fit your dollar amount, and easily set up reminder emails. Review collected by and hosted on G2.com.
Figuring out how to add money wasn't intuitive, but once I did, it was easier to add funds. It takes a few days for the funds to be available, so you have to plan for that when setting up the campaigns. Review collected by and hosted on G2.com.
It works, it covers the countries we work with and is simple to use. Review collected by and hosted on G2.com.
The second time that we wanted an invoice it took quite a while, something like two weeks. The first time was very fast Review collected by and hosted on G2.com.
I really was in a time-sensitive situation and Trucentive jumped on my issues, solving them immediately and helping me set up my account every step of the way. This is the customer service every business should aim to achieve. I really appreciate Jim Meyer's help. Review collected by and hosted on G2.com.
There is not anything about Trucentive that I did not like. It seemed to have all the features and more, of what I was looking for. And I was easily able to meet with the CMO, Jim Meyer, multiple times (and with little notice) for him to help me make sure my incentives were set up correctly. Review collected by and hosted on G2.com.
TruCentive offers great customer service. My representative ensured that I was able to get up and running before and after his vacation. Review collected by and hosted on G2.com.
The system isn't too user-friendly. I am tech savvy but needed support due to the steps in getting my project up and running. Streamlining the process would make this platform user-friendly for those who may not be tech-savvy. Review collected by and hosted on G2.com.
It was a helpful platform that did allow viewing of claimed payments. Has a decent audit tracking system Review collected by and hosted on G2.com.
Limits the number gift card options for participant Review collected by and hosted on G2.com.
The best feature of TruCentive is the ability to send digital incentives to research participants, who can choose a gift card to their preferred store. Review collected by and hosted on G2.com.
One downside to using TruCentive is the additional costs associated with sending these incentives. Review collected by and hosted on G2.com.
TruCentive delivered fantastic high, quality service for our project. Jim Meyer was the nicest, most reliable and most informative about all the steps and stages of the project. He was a great help and always available to answer any questions or concerns. I recommend TruCentive 100% and will use them for future programs. Review collected by and hosted on G2.com.
There is no negative feedback on my experience working with TruCentive. Review collected by and hosted on G2.com.
Easy to use for both consumers and businesses. Review collected by and hosted on G2.com.
Recipients of incentives occasionally miss the email because it went to spam and miss out. Perhaps the time before expiration could be longer or renewable. Review collected by and hosted on G2.com.
Having multiple gift cards as an option for holiday gift-giving was awesome. Sending the cards was easy, and all the employees were excited to choose their favorite. The customer service staff at TruCentive was an added bonus as they were always available to help, checking in several times during the setup process. Review collected by and hosted on G2.com.
Understanding and learning how to design the cards took some time, but I was thankful the staff could walk me through the process. And the extra fee for Venmo or Visa cards caught us by surprise. Review collected by and hosted on G2.com.
