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TruCentive Reviews & Product Details - Page 11

TruCentive Overview

What is TruCentive?

TruCentive, the all-in-one incentives fulfillment and rewards delivery platform, helps companies stand out by giving them new ways to engage with their employees, partners, and customers. By integrating the digital delivery of eGift Cards, Merchandise, and funds delivery, companies increase the effectiveness of their existing programs and improve relationships. With over 88,000 eGift options worldwide, thousands of merchandise options, payments via Deposit-to-Debit-Card, PayPal, Venmo, Visa, MasterCard, AMEX, and integrations with popular marketing, sales, and HR tools, TruCentive is an essential part of successful HR, demand generation, account-based, and customer experience programs. Surveys | Employee Incentives | Webinars | Reviews | Referrals | Beta Programs | Thank You | Clinical Trials | Trade Shows | Demos | Testimonials | Meetings | Events and more... More Incentive Options: ► Choose from over 88,000+ gift card brands in over 200 countries ► Local Gift Cards ► Merchandise from Tech to Personal Care ► SWAG & Logo wear ► Virtual Visa & Mastercard ► Deposit to debit card & bank account ► Deposit to PayPal & Venmo Flexible Pricing: ► Free Delivery - Send as little or as much as you like ► Pay as You Go - Get 100% of unclaimed incentives returned to your account ► Essentials & Standard plans include volume discounts and maximum delivery fees ► Free signup - no credit card required to create and test your next project Packed with Features: ► Create branded email and SMS messages ► Campaign management from first delivery via SMS or email to reminders ► Tracking and reporting on each and every incentive ► Recipient choice - create a group of cards recipients can choose from. ► Whole catalog delivery - let your recipient choose their country and incentive ► Drag and drop email builder ► Drag and drop recipient page designer ► Mobile-friendly email templates ► Scheduled branded reminders ► Scheduled post-claim follow-up messages with a secondary call to action or thank you ► Custom SMS Messaging ► Add to Apple Wallet and Google Pay ► User limits and controls ► Compliance reporting ► Native integrations ► Personalize your delivery and send from your domain ► Role-based administration and accounting ► Connect to Salesforce, Marketo, SurveyMonkey, Qualtrics, HubSpot, or thousands of other applications, no coding necessary ► Zapier Integration ► API access ► Custom data fields ► Funds Management - Allocate funds to a program, users, or both ► HIPAA compliant recipient de-identification

TruCentive Details
Product Website
Languages Supported
Arabic, Bengali, English, Hindi, Japanese, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

TruCentive, the all-in-one Incentive Automation platform, simplifies the delivery of over 100,000+ eGift cards, merchandise, and payment options worldwide. Advanced marketing features allow for total control over personalization, design, timing, and delivery (email & SMS) for more relevant and captivating interactions. TruCentive ensures any unclaimed incentives are automatically refunded on the expiration date you set, with complete transparency into deliveries, engagement, and redemption to refine future strategies. Manually send incentives in less than five minutes or integrate with popular marketing, sales, research, and HR tools – use Zapier, the TC API, or manually export URL links to your custom-designed recipient pages with curated gift, reward, or incentive options. Account, user, and project-level controls facilitate usage, funds management, and collaboration throughout organizations.

How do you position yourself against your competitors?

TruCentive was designed by marketers to provide the most elegant and cost effective way to deliver incentives that drive brand appreciation. We deliver your brand, your message, and your incentive in ways that drive recipient satisfaction. TruCentive gives 100% of unclaimed value of your delivery back to you automatically at the delivery expiration time you set.


Seller Details
Company Website
Year Founded
2018
HQ Location
Palo Alto, US
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Description

TruCentive offers a revolutionary approach to sending gifts, rewards, payments, and incentives that deliver more value while costing less. By transforming how gift cards, payments, and merchandise are used to engage employees, clients, customers, and partners, we create memorable experiences for recipients while automating the process for senders. Our digitally managed deliveries eliminate waste, ensuring 100% of the value of unclaimed rewards is returned, maximizing your investment. With gift cards available in over
50 countries, 85,000+ local options, payments, swag, logo wear, and merchandise, TruCentive offers the most comprehensive global rewards selection. Whether for employee recognition, sales incentives, or research and clinical trial participation, TruCentive makes rewarding simple, scalable, and impactful for any audience worldwide.


Jim M.
JM
Overview Provided by:
VP Sales & Marketing at TruCentive

Recent TruCentive Reviews

Thomas W.
TW
Thomas W.Enterprise (> 1000 emp.)
5.0 out of 5
"Newly Implemented Organization - Could not be more pleased with TruCentive."
TruCentive makes incentives quick and easy to deliver. Their team is super responsive, and the platform is wonderfully customizable and dynamic. I ...
SC
Sam C.Small-Business (50 or fewer emp.)
4.5 out of 5
"Very useful program for research participant rewards"
The system is very easy to use as the account administrator. The service I've received from the TruCentive staff has always been extremely timely, ...
RN
Ryan N.Mid-Market (51-1000 emp.)
5.0 out of 5
"Review"
Options, variety, and availability in other countries
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TruCentive Media

TruCentive Demo - Create projects for every engagement
TruCentive projects let you customize your message, gift cards/merchandise/payments offered, recipient experience, reminders, and the expiration of an incentive so you get 100% of funds back on un-claimed incentives. • Surveys • Webinars • Referrals • Thank You • Trade Shows • Testimonia...
TruCentive Demo - Choose from existing templates to start or design from scratch
TruCentive gives you full control over the delivery and branding of your incentives. From initial delivery via SMS, Email, or both, make sure recipients remember your brand.
TruCentive Demo - Gift Cards & Vouchers
Choose from over 3000+ different gift card options in 150 countries. 85,000+ local merchant gift cards. Merchandise - Over 10K items from lifestyle products to Tech. Payments - PayPal, Venmo, Deposit to Debit Card, Deposit to Bank Account. Select a single card, payment, or merchandise or curate ...
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120 TruCentive Reviews

4.8 out of 5
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120 TruCentive Reviews
4.8 out of 5
120 TruCentive Reviews
4.8 out of 5

TruCentive Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TruCentiveQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Hospital & Health Care
UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
What do you like best about TruCentive?

Love the reminders and setting up future send dates Review collected by and hosted on G2.com.

What do you dislike about TruCentive?

There is nothing I dislike about Truecentive Review collected by and hosted on G2.com.

Recommendations to others considering TruCentive:

If you need quick and easy service to send out gift cards, Trucentive has it all. Easy to add recipients and set reminders to send to recipients. Review collected by and hosted on G2.com.

What problems is TruCentive solving and how is that benefiting you?

No problems. quick and easy to send gift cards Review collected by and hosted on G2.com.

Verified User in Alternative Medicine
AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about TruCentive?

Training was in depth and Trucentives is easy to use. The times that I was stuck because I was a new user, I called and was able to get ahold of someone right away. I like the fact they can do most of the changes on the backend for me. Review collected by and hosted on G2.com.

What do you dislike about TruCentive?

Once an envelope is claimed, the admin cannot see if the card was actually used. I would like to see a change in this for the future. Review collected by and hosted on G2.com.

What problems is TruCentive solving and how is that benefiting you?

I've seen an uptake in employee participation. I am able to give an incentive to many of my staff, even the ones overseas. Review collected by and hosted on G2.com.

Teresa C.
TC
Executive Assistant
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task TruCentive helped with:

TruCentive helped with delivering gift card incentives to the attendees of our webinars. Review collected by and hosted on G2.com.

What do you like best about TruCentive?

I like that I was able to send 50 gift cards with the click of a button, as opposed to sending each one individually via email. Review collected by and hosted on G2.com.

What do you dislike about TruCentive?

I have not used TruCentive long enough to list any dislikes. At the moment I am excited about what it can do for us. Review collected by and hosted on G2.com.

What problems is TruCentive solving and how is that benefiting you?

We are solving the issue of attendees not receiving their incentives at the end of our events. In the past, attendees may get skipped over, the email got lost, etc. which all resulted in our attendees not receiving their reward. TruCentive solves that issue. One great benefit that I see is the time saved on sending out our rewards. In the past, it would take large amounts of time to send out 50 emails. Also take into consideration the user error on sending 50 emails after each event. Review collected by and hosted on G2.com.

AM
CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Describe the project or task TruCentive helped with:

There are a few tasks that TruCentive made successful: 1) incentivizing adults to get covid vaccines; 2) ease in providing groceries for children with specific health needs; 3) rewarding volunteers for great work, 4) providing essential transportation support for families to get from their homes to San Francisco. Review collected by and hosted on G2.com.

What do you like best about TruCentive?

The speed and ease with which we can provide gas cards to our families who would otherwise go dumpster diving for cans and bottles to purchase gas. Review collected by and hosted on G2.com.

What do you dislike about TruCentive?

It's not about TruCentive, but so many of our families are poor, so they don't necessarily have a smart phone. Review collected by and hosted on G2.com.

What problems is TruCentive solving and how is that benefiting you?

The main problem solved is being able to tailor support to the specific needs of the families. One family may require gluten free, sugar free, dairy free, etc. groceries, so they can either order Safeway online or go shopping for whatever they need. Another specific need is transportation, as described above. We can now email a card to a family instantly so they can have enough gas in their cars to get to SF quickly, which is essential to their child's health. In the case of a family leaving home emergently, we can provide Target cards to purchase clothes and essential needs. Review collected by and hosted on G2.com.

LL
Attorney at law
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Describe the project or task TruCentive helped with:

Creating customized designs for e-cards, offer a wide variety of e-cards and make recommendations, create and issue e-cards to people in professional organization groups and my firm. Review collected by and hosted on G2.com.

What do you like best about TruCentive?

The personal service that I receive from Jody Heyman and her team is the best. I also like the fun designs that are offered and the vast variety of e-giftcards available. I like the ability to customize things, including the amount given on the cards. Review collected by and hosted on G2.com.

What do you dislike about TruCentive?

Sometimes there are some technical glitches but they always get resolved quickly and then TruCentive takes it a step further to improve those matters. I appreciate their responsiveness and proactiveness. Review collected by and hosted on G2.com.

Recommendations to others considering TruCentive:

It is worth investing a little time to set up an account to use over and over again for your business, for colleagues and friends. It's fun to check out all the card designs and all the options available for e-giftcards. This is the ideal way to send incentives and gifts to people regardless of their location, in ways that they can easily use the e-giftcards. The flexibility to customize and send out the cards in whatever amounts you desire is also a bonus. Review collected by and hosted on G2.com.

What problems is TruCentive solving and how is that benefiting you?

No problems with TruCentive at this time. Benefits have been ensuring everyone gets their e-cards and getting customized ones to use. Review collected by and hosted on G2.com.

MA
Service engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TruCentive?

The platform is excellent, and the service covers many countries in our region. But the most critical aspect was the service provided by Susan and Jim. Review collected by and hosted on G2.com.

What do you dislike about TruCentive?

Nothing to complain about Trucentive. Great service. Review collected by and hosted on G2.com.

Recommendations to others considering TruCentive:

I tried several other vendors. Trucentive was the best. Review collected by and hosted on G2.com.

What problems is TruCentive solving and how is that benefiting you?

We are providing rewards to our sales account managers Review collected by and hosted on G2.com.

ST
Director of Marketing
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task TruCentive helped with:

Gift cards for employees Review collected by and hosted on G2.com.

What do you like best about TruCentive?

We like how TruCentive offers the ability to track every step of the process, including if the receiver opens the initial email and if the receiver accepted the gift card. In addition, we like how we can get our money back if the receiver did not open the email. We also like the follow-up communications and the ability to tailor the message. Review collected by and hosted on G2.com.

What do you dislike about TruCentive?

We found that the $1,500 maximum was limiting. Review collected by and hosted on G2.com.

What problems is TruCentive solving and how is that benefiting you?

TruCentive saved us time, resources, and money. It saved time by knowing who opened and accepted the gift card and following up only with those who did not. It saved resources as it took only two people to execute the program. It saved money by getting funds back from those who did not open their email. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TruCentive?

The app is easy to use, effective and the Trucentive team provides great support! Review collected by and hosted on G2.com.

What do you dislike about TruCentive?

I have not run into any problems or issues using Trucentive Review collected by and hosted on G2.com.

What problems is TruCentive solving and how is that benefiting you?

Customer Fulfillment of rewards and gift cards. Review collected by and hosted on G2.com.

Verified User in Financial Services
GF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Describe the project or task TruCentive helped with:

I previously worked in an admin role for a somewhat large team. When we went virtual, it became harder and harder to get decent participation. We would often host trivia or some kind of game with a prize as incentive, but how do you please everyone? TruCentive allowed us to give the winner options so they're always happy. Once the team knew this is the route we went, we saw an increase in participation and an overall happier team. Aside from this, our contact at TruCentive has been extremely helpful and hands on. She hosted a personal training session for our team of admins. Thank you TruCentive! Review collected by and hosted on G2.com.

What do you like best about TruCentive?

TruCentive makes sure all recipients are happy. Plus, if the recipient doesn't use the gift card, the money is returned to the sender! Review collected by and hosted on G2.com.

What do you dislike about TruCentive?

It is somewhat of a process to set up and get sent out, but the TruCentive team is so helpful and there to answer any questions. Review collected by and hosted on G2.com.

What problems is TruCentive solving and how is that benefiting you?

Greater team participation for events and this could be very helpful with client gifting and even for our interns! Review collected by and hosted on G2.com.

PT
Sales Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Describe the project or task TruCentive helped with:

We use TruCentive to send thank you gift cards for our product references, attendee incentives - at tradeshows, online presentations, holiday gifts, and more. Review collected by and hosted on G2.com.

What do you like best about TruCentive?

So easy to set up. I had my first project set up in about 5 minutes using a template. Lots of gift card options - something for everyone on my list. Review collected by and hosted on G2.com.

What do you dislike about TruCentive?

I'm in software sales so I know there can be hiccups from time to time - it's software. There really isn't anything to dislike - the team is so responsive and easy to work with and they have a great product. Review collected by and hosted on G2.com.

What problems is TruCentive solving and how is that benefiting you?

We are all working from home and delivery gifts is way easier with an email address or cell number! Review collected by and hosted on G2.com.