Before Transcend, it took us a few hours to process and compile data privacy requests from our customers or perform data deletion requests from our systems. With Transcend, the processes are now all automated and the whole process requires a few minutes to complete by us, while Transcend does all the heavy lifting for us Review collected by and hosted on G2.com.
Transcend is still a bit younger company and as such, the product may not be as polished as one would wish. Mostly in regards to some integrations or implementation to less known cloud providers. Transcend is constantly adding more integrations though and their support team was always there to help us to resolve any technical challenges, even on a shared Slack channel. Review collected by and hosted on G2.com.
105 out of 106 Total Reviews for Transcend
Overall Review Sentiment for Transcend
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It seems to me to be the most advanced technology for handling consent management since it interacts in a middle layer rather than browser. There is fairly good support via our consultant, Review collected by and hosted on G2.com.
The documentation is somewhat lacking in details, specifics and entire concepts. The cookie and data flow triage process is much more involved, time consuming and difficult than we were led to believe. Review collected by and hosted on G2.com.
The flexibility of their integrations is phenomenal.
It's allowed us to fully automate our entire DSR flow saving us hours of work per week
Their support team is quick to respond and extremely helpful in helping things run smoothly Review collected by and hosted on G2.com.
The web UI is fairly slow. Occasionally taking 3 mins to load a single page.
Bulk actions are limited without utilizing Transcend's API
Initial implementation takes a long time. This is less on Transcend, and more on the variations between other tools API availability and ease of use. Review collected by and hosted on G2.com.
Transcend has removed a complicated manual process that was being completed by agents and automated it. We have lessened our non-compliance risk due to privacy laws. Review collected by and hosted on G2.com.
Implementation took longer than originally planned Review collected by and hosted on G2.com.
Trascend's support team made the implementation process very easy, and the ongoing support we've recieved has made it simple to stay on top of any updates that we've needed to make. Labeling our data sources is really easy to do within the UI, and it's made it very straightforward for us to stay on top of our consent management processes. Review collected by and hosted on G2.com.
We haven't had any issues working with the platform so far. Review collected by and hosted on G2.com.
GDPR, CCPA, and CPRA are regulations support, anonymization of user data Review collected by and hosted on G2.com.
sometimes support is delayed so need to figure out solution which can impact business. Review collected by and hosted on G2.com.
Transcend keeps everything privacy-related within the platform and saves my team hundreds of hours. Review collected by and hosted on G2.com.
Things tend to break because Transcend integrates with so many external tools, but their support team is always quick to help support. Review collected by and hosted on G2.com.
Transcend's built in consent manager preferences as well as their DSAR tool made implementation simple. It also means that on an ongoing basis we are able to keep tabs on our processors and ensure they are appropriately categorized for consent purposes. Customer support was super responsive and helpful. Integrations are continously being added and updated. Review collected by and hosted on G2.com.
Many of the "integrations" are just email notifications, which is frustrating. Hopefully these will mature with time. Review collected by and hosted on G2.com.
I just bought Transcend for the second time. At my previous company, it allowed us to automate thousands of privacy requests, which saved headcount and reduced time spent on manual tasks. The implementation was incredibly helpful, including custom engineering from one of the founders to solve a couple tricky integrations. We are in the process of implementing Transcend at my new company and expect similar excellent results. Review collected by and hosted on G2.com.
No dislikes to date. The team and the product have been great. Review collected by and hosted on G2.com.
