TrackTik Reviews & Product Details

Scheduling and reporting are good and being able to allow client access is good. Review collected by and hosted on G2.com.

BE AWARE of "auto renew" Tracktik do not contact you to let you know that your contract is ending and it is on auto renew on all contracts. The price inflates by 7% and you're tied in to another contract for the same period as your last period. so if you're on a 1 year period you are then tied to another year. Tracktiks answer to this is "TOUGH" even though the terms by government definition are "unfair terms"

There are many features that do not work, and if you bring it to their attention they just dismiss it. Nothing gets fixed.

Customer service - what customer service! You are just a number to them and they actually don't care about you or your business. You can submit an enquiry but don't expect a reply. their excuse for this is that they're having changes internally regarding who deals with what. Sounds like a them problem to be honest and not a valid excuse for getting no support. Review collected by and hosted on G2.com.

I have been in the security operations field off and on for the last 5 years, both companies i worked for used TrackTik to make sure patrols were done to clients liking and the auto generated and sent reports to clients every day makes Tracktik one of the easiest to use platform with great excellent support and. We were able to integrate seamlessly within our operations for a daily use case. Review collected by and hosted on G2.com.

Sometimes the mobile app crashes for some agents. Review collected by and hosted on G2.com.

Intuitive design for front-end and back-end users, good report template builder, quick support response times. Review collected by and hosted on G2.com.

Certain limitations with data and data usage (only 2 variables, incident category and location), difficult to access and share meaningful summaries of information without interpreting and re-display the data in a different format. Difficult to browse reports (the need to mouse over certain prompts, rather than have them displayed be default, is a small irritation). Incident Management (i.e. turning a report into a "file" with actionable tasks) is lacking. Review collected by and hosted on G2.com.

The statistics and the cloud for the report, the fact that the report is redirected to the right department easily. Review collected by and hosted on G2.com.

Sometimes there are a few things on the app that could be better. When you start a report, you have to finish it before starting another one. Review collected by and hosted on G2.com.

The user interface is certainly the thing I like best about TrackTik. There is some flexibility in how I configure Sites and Zones but following the suggestions of the TrackTik trainers worked for us. Review collected by and hosted on G2.com.

Certain things like uploading site and checkpoint data was not so great. I would have loved to be able to upload the full set of fields as opposed to just the name. It forced me to have to go in and edit each record individually. Review collected by and hosted on G2.com.

I enjoy using Track Tik for it's ability to be customized to you needs. You can add modules based on your Business. Review collected by and hosted on G2.com.

I dislike that it was bought by Track force one of the worst systems I have used. Review collected by and hosted on G2.com.

It's great to have an all in one solution to my scheduling and reporting needs. Hoping to use more features of the software over time to serves broader company needs. Review collected by and hosted on G2.com.

It's not necessarily the best at any one category that we use it for (scheduling and reporting) however it is a great option for a fully integrated system. Review collected by and hosted on G2.com.

I like the ability to manage multiple sites at once and see real time reporting. Review collected by and hosted on G2.com.

I think the back bone can be a little convoluted Review collected by and hosted on G2.com.

Able to place it to use with ease. The assitance was very helpful Review collected by and hosted on G2.com.

I did not find any issues with the application. Review collected by and hosted on G2.com.

Scheduling, reports, and alerts making it easier for clients and those with oversite of scheduling. Review collected by and hosted on G2.com.

DataLab should not an additional cost for customers to build custom coding Review collected by and hosted on G2.com.