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1,018 Totango Reviews
Overall Review Sentiment for Totango
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We can keep all our client's info in one place, transversally for many functions. Review collected by and hosted on G2.com.
It is commonly down or the most recent issue: the files were not being sent to our platform and it was impossible to reach out to your support team. Review collected by and hosted on G2.com.
its a very easy messaging tool and also customer enagagement will be up to date i am very happy using totango Review collected by and hosted on G2.com.
it has few great features. easy of integration with sales force and support is awesome. Review collected by and hosted on G2.com.
Totango provides a very clean interface and goes very deep with regard to how far you can scale it. Review collected by and hosted on G2.com.
It isn't as intuitive as you'd want it to be out of the box, so you'll want to make sure you have a great lead on your ops or project team to help with the rollout slowly over time. Review collected by and hosted on G2.com.
The promise and most ideal scenario is very impressive. But thats where it ends Review collected by and hosted on G2.com.
The implementation takes forever and the integration is not great. The CSM is very slow at getting back or getting movement in requirements. The successbloc automatation is very (almost impossible) to do. Overall, It feels like a bit of waste of investment as we havent been able to get value. Review collected by and hosted on G2.com.
Totango is user friendly and flexible. Even at its most basic it can quickly answer business questions with data that can be easily sorted and filtered. Numerous integrations means the potential data set is always expanding and Totango can truly become a command center to help focus and manage effective CSM action. Review collected by and hosted on G2.com.
There is a learning curve to getting the most of of Totango. It can take some getting used to and must be set up and maintained carefully to get the most out of it. Review collected by and hosted on G2.com.
I love using the Successplays feature - the automation this provides has saved my team tons of time. I also love the reporting and amount of data available for use. Review collected by and hosted on G2.com.
It can be overwhelming for first-time users due to the amount of features and capabilities the platform provides. Review collected by and hosted on G2.com.
I think the user experience is great and would recommend it to my Customer Success Manager coworkers.
It integrates properly with our other sales tools and is easy to use. Review collected by and hosted on G2.com.
On the other hand as an admin it has very little wiggle room. Most small issues are easily solvable but as soon as the issue is a little bit more complicated you need to ask totango for help. Which can take a long time if there is any help at all. Review collected by and hosted on G2.com.
I have learned a lot about Totango since starting on it in January. It has been easy to learn and there are lots of features. Review collected by and hosted on G2.com.
There are so many features that it may be a little hard to stay organized in the future. The website's navigation could be improved to be more intuitive, and I don't like how often I have to log in/get logged out in the middle of doing someting. Review collected by and hosted on G2.com.
Totango is easy to use, which is a huge positive since I use it every single day. I like being able to create my own tasks to make sure everything is getting completed on time. Review collected by and hosted on G2.com.
Some of the reporting can be confusing or difficult to use since you have to create filters. Review collected by and hosted on G2.com.
Pretty quick and easy to get set up and start seeing value. Zoebot makes it easy for sales and execs to ask quick questions. Review collected by and hosted on G2.com.
Some odd platform limitations, like how ARR for multi-year deals can't be calculated. Since their acquisition, their own CS has gotten really bad. Very difficult to find a up-to-date contact details, lots of broken links, unresponsive to license upsells, no follow -through. Review collected by and hosted on G2.com.
