Video Reviews
Conference Feedback
1,039 Totango Reviews
Overall Review Sentiment for Totango
Log in to view review sentiment.
Within the first day of activation, we saw a notable improvement and response from the interactions with our clients. The team found the user interface easy to work in, while leadership has the insights to track and report what's needed to be successful. Other departments are already asking if they can access this powerful content.
During our implementation process, we found Claire and Ella delightful and knowledgeable to work with.
Simply, great tool, great people, great results. What more can you ask for? Review collected by and hosted on G2.com.
There were two items we were hoping to have at go-live that is in development. But the initial push got us where we needed, and Totango was open to listening to our feedback on advancements. #greatsoftware #greatpartner Review collected by and hosted on G2.com.
I like how intuitive the system has proven to be and how much it has generated additional client engagement through the campaign functions. I also find that creating specific success flows takes the guesswork out of what CSMs need to do. I have also seen the ability to create additional reports as beneficial. Review collected by and hosted on G2.com.
The amount of time needed for training has proven to be complicated. Having more accessible access to guides and support center-related content would be helpful. Review collected by and hosted on G2.com.
The highlight would be very very easy to navigate around the platform. You can personalize all the data that you want to see depending on your needs. This helps create order for your day to day. Review collected by and hosted on G2.com.
Sometimes there are bugs in which it doesn't show accurate information. So we give it time for them to rectify and revert all the issues we faced. It can be overwhelming at first but if you get a hang of it then it's easy. Review collected by and hosted on G2.com.
The Overview, Success plays, freedom to create custom segments + the ability to uniquely oversee account health and add action items down the road for accounts I work with. Review collected by and hosted on G2.com.
The lack of desktop notifications. Really useful in many cases: e.g. an account health declines, I want to take immediate action and dive into that to understand what I can do to better tend to that account's needs. Review collected by and hosted on G2.com.
Great support help. It makes the management more convenient and provides good insights we had to track manually before. Review collected by and hosted on G2.com.
It needs more enhancements in the segment's tracking (as the date of entrance to that specific segment), as well as time measure of triggers. It's also recommended to have more video tutorials. Review collected by and hosted on G2.com.
Syncing HS data was essential for the successful integration, and with some iterations, we managed to make it work. Review collected by and hosted on G2.com.
I'm not sure if I use the full functionality of the tool, but that seems to be the case with most of them anyway, something any SaaS tool can improve on. Review collected by and hosted on G2.com.
Totango is a comprehensive tool that allows me to effectively manage my projects and relationships with partners. Review collected by and hosted on G2.com.
At times it is difficult to navigate to the areas I need to be in to configure some of the features. Review collected by and hosted on G2.com.
Totango offers a comprehensive customer journey mapping and success planning interface for all phases of the client lifecycle - from acquisition and onboarding, through adoption and value actualization with growth and renewal. Visibility, segmentation, and executive reporting are tremendous strong-suits for this platform, as is individual contributor planning and task-tracking. Review collected by and hosted on G2.com.
The user interface, and its associated terminology, is not typical to the Customer Success industry, and use of some phraseology (such as "Success Plays," or "SuccessBlocs") is very application-specific. There is a slight learning curve, vs. users who are more comfortable with Salesforce or other Customer Success platforms, but once mastered, this language becomes second-nature (and may even permeate your own Customer Success platform). Review collected by and hosted on G2.com.
Accounts, contracts and contacts are all viewable across every "success bloc". You can categorize your work with each item in terms of renewals, adoption, upsell, etc. Review collected by and hosted on G2.com.
Certain elements regarding parent/child relationships could use some polish. This might be specific to our team. Review collected by and hosted on G2.com.
