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1,018 Totango Reviews
Overall Review Sentiment for Totango
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-simple and easy to use interface/layout
-the success plays keep information easy to follow and track
-tracking data/performance is fully visible both for our teams and our customers
- easy to compare performances to other team members and share information on accounts.
- it connects and integrates easily to other platforms we use Review collected by and hosted on G2.com.
-There isn't much of a history page to view recent pages or work done.
-There sometimes are duplicate accounts that pop-up which might skew some of the data. Review collected by and hosted on G2.com.
My ability to manage a lot of accounts in one place without having to make sure I remember everything. I can see health score, usage data, set up task management for each individual account by type. Review collected by and hosted on G2.com.
I wish I could bulk select "complete" on tasks Review collected by and hosted on G2.com.
I like that I can pull reports of accounts easily with needed data such as contract renewal dates Review collected by and hosted on G2.com.
That it does not auto log emails, even with the integration it is somewhat tedious Review collected by and hosted on G2.com.
It is very easy to create reports in Totango. Anytime I need to see my customer data a certain way, I am able to create a report that gives me the cut of data I want to see in seconds. I am also able to export my data to google sheets using thier API Endpoint. Review collected by and hosted on G2.com.
Totango is limited in the level of customizations that can be made on a individual user basis. I, for, example, cannot customize my "overview/key info" section for just me. Review collected by and hosted on G2.com.
It has lots of different customizations / reports you can make to view data in different ways Review collected by and hosted on G2.com.
Took a little bit of set up initially but that's to be expected Review collected by and hosted on G2.com.
It's helpful to navigate my accounts, ease of use as well as in depth account health scores Review collected by and hosted on G2.com.
One thing I would like to change is logging entries from the Totango Outlook plugin to Salesforce Review collected by and hosted on G2.com.
Integrates data easily, clean UX, answers the majority of my business questions, easy to use once you understand it. I appreciate the filters and segmentation as well of the data Review collected by and hosted on G2.com.
The reporting leaves some to be desired, but I can see Totango working on improving this part of the platform. Review collected by and hosted on G2.com.
It is intuitive and easy use. From an operations perspective, I can quickly customize based on user needs. Review collected by and hosted on G2.com.
Point-in-time reporting is difficult or impossible. For example, if I want to report on what a customer or segment of customers' health scores or Journey stages were at a specific point in time or report on when the health score changed, this is not possible without building out customizations. Even then, I am not sure how it would work in all use cases. Review collected by and hosted on G2.com.
Clear structure and overview in the entire platform.
Useful features for tracking customer specific tasks and progress. Review collected by and hosted on G2.com.
In my experience there is nothing that I dislike about Totango. Every feature we needed is included. Everything worked fine at any moment. Review collected by and hosted on G2.com.
The UI is simple to understand and logging touch points is easy to do. In fact keeping track of my customers progress and adoption is simple and navigating to what I need is always a few clicks away. Review collected by and hosted on G2.com.
The website times out quite often but i believe this is because of Idle time/Watchdog. So logging back on just creates a bit of delay in time. Other than that it is a fantastic tool. Review collected by and hosted on G2.com.
