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1,038 Totango Reviews
Overall Review Sentiment for Totango
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Totango is intuitive and self service. We have been able to quickly turn up areas that are most critical and can add more as we are ready. Review collected by and hosted on G2.com.
Limited integrations with some older systems but there are workarounds that still allow us to get data in, just not as simply Review collected by and hosted on G2.com.
Love that it is easy to navigate and helps you get your job done. Always keeping you on top of your account's health and needs. its also helpful in a way that other tools we use can be linked for easy access. Review collected by and hosted on G2.com.
minor comment only and maybe it's just the customization settings in our org overview tab tend to have many unnecessary fields. Review collected by and hosted on G2.com.
Totango can accomplish just about anything needed to run a CS program Review collected by and hosted on G2.com.
Bit of a quirky set up with a decent learning curve. Flexibility in some area and rigid in others. Review collected by and hosted on G2.com.
I like the application for adding Touchpoints, contacts and the ease of adding customer information. Review collected by and hosted on G2.com.
The Onboarding was clunky, with Multiple accounts, touchpoint emails not working smoothly. Review collected by and hosted on G2.com.
I like how robust the system is in terms of account/user metrics to help me make actionable decisions for my portfolio. Review collected by and hosted on G2.com.
I dislike the inability to create sections for the to-do list as it is only organized by due date and priority. Review collected by and hosted on G2.com.
There are several things that I like about Totango: 1 - Ability to use best-practice out-of-the-box customer journeys, but also have the ability to customize as desired. 2 - Ability to use a complex customer hierarchy and track health at every level. 3 - In Totango we are able to automate any customer life cycle journey based upon their role in the implementation. 4 - The flexibility of the system allows for easy customization of data sets and custom attributes. 5 - The ability to view and create unique report views is very easy to do. 6 - We found it very easy to import data from disparate data system to create a single view of all client data, create contacts, and create accounts. Their import utilities are very comprehensive. 7 - The multi-dimensional health metric allows us to set-up health at every level within the customer and to create unique metrics for each level. Review collected by and hosted on G2.com.
Overall, Totango has been a great tool for us to rapidly build out our customer success processes. There was a learning curve we had to go through to understand the data structure and to get the filtering and targeting set up on the customer journey, but once we figured it out, we got passed the initial hurdles and we are able to easily set-up our own workflows. Totango customer support and training has been invaluable and they have helped us every step of the way. Review collected by and hosted on G2.com.
Segments are a good feature to have. The support team will get back to you within a day or so. Review collected by and hosted on G2.com.
The dashboard feature is an absolute joke. Lack of customization. It doesn't provide any significant leading indicators Review collected by and hosted on G2.com.
Within the first day of activation, we saw a notable improvement and response from the interactions with our clients. The team found the user interface easy to work in, while leadership has the insights to track and report what's needed to be successful. Other departments are already asking if they can access this powerful content.
During our implementation process, we found Claire and Ella delightful and knowledgeable to work with.
Simply, great tool, great people, great results. What more can you ask for? Review collected by and hosted on G2.com.
There were two items we were hoping to have at go-live that is in development. But the initial push got us where we needed, and Totango was open to listening to our feedback on advancements. #greatsoftware #greatpartner Review collected by and hosted on G2.com.
