Totango
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4.3 out of 5 stars
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Totango Reviews & Product Details - Page 48

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Totango Overview

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What is Totango?

Totango is the trusted Customer Success Platform for enterprises looking to drive growth and deliver exceptional customer value. Consisting of the Totango Customer Success, Unison Customer Intelligence, and Catalyst Customer Growth platforms, we empower go-to-market teams—including Customer Success, Sales, Marketing, and Revenue—to work smarter, achieve meaningful outcomes, and refine revenue strategies through powerful, actionable insights. By automating routine tasks and streamlining complex workflows, Totango allows teams to focus on high-impact activities that truly drive results. Industry leaders like SAP, Github, Schneider Electric, and Aircall rely on Totango to scale their efforts and adapt to evolving needs. Designed for growth and built with flexibility in mind, Totango enables seamless customer engagement at every stage of the lifecycle, helping businesses enhance strategies and maximize revenue potential. Ranked as the Fasted Implementation in the Enterprise space on G2, get your team up and running fast and scale your team and strategies with a platform that can scale with you.

Totango Details
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Languages Supported
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Product Description

Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement.

How do you position yourself against your competitors?

Totango scales with your business, offering enterprise-level power and flexibility to meet even the most complex needs. Forget heavy IT involvement or costly consulting—Totango’s pre-built programs and tailored use cases deliver measurable results from day one.

With real-time, actionable insights, leaders can make smarter decisions, boost revenue, and drive sustainable growth. More than a tool, Totango is a fully integrated solution that empowers your revenue strategy and gives you a clear competitive edge.

Seller Details
Seller
Totango
Company Website
Year Founded
2010
HQ Location
Redwood City, CA
Twitter
@Totango
7,521 Twitter followers
LinkedIn® Page
www.linkedin.com
116 employees on LinkedIn®
Description

Totango + Catalyst have joined forces to build a leading customer growth platform that helps businesses protect and grow revenue. Totango and Catalyst provide businesses with a united platform that drives recurring revenue success and measurable growth. The biggest customer success teams in the world—including SAP, Github, Schneider Electric, Dynatrace, and Aircall—and the top revenue leaders at global B
B brands—including Braze, FiveTran, and Heap—use Totango and Catalyst to activate an intuitive customer experience with enterprise scale for post-sale revenue motions focused on measuring customer value and business outcomes, including account management, renewals, adoption, and upsell and cross-sell. Businesses gain AI functionality to fully understand customers and identify areas for revenue growth.

Karen B.
KB
Overview Provided by:
Karen Budell

Recent Totango Reviews

Joyce G.
JG
Joyce G.Enterprise (> 1000 emp.)
5.0 out of 5
"Totango Overview"
I like that its organized to put in notes for every single step of the onboarding process. I love that it lists all projects in one view and you C...
Read more
Verified User
G
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Great for Small to Medium Businesses"
Totango is a great CSP if it's your first time getting into a CSP. Data is easily managed (as long as your data is generally clean) and being able ...
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Verified User
E
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Totango helps us as a business drive customer satisfaction to improve customer engagement & success"
Totango has a simple and powerful interface. It is also easy to implement but requires data from other applications. The API layer makes it easy to...
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Totango Pricing

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Totango Media

Totango Demo - SuccessBLOCs
Ready-made toolkits to help you understand and take action on your customer insights at every stage of their customer journey to ensure that customers become loyal advocates.
Totango Demo - Customer Onboarding SuccessBLOC
Totango ensures that right from your customers' very first experience that they are receiving value to ensure adoption and reduce churn.
Totango Demo - Single Customer View
Collect all of your vital customer information, including revenue, in one convenient location.
Totango Demo - Customer Success Email Campaigns
Automate all customer engagement initiatives to keep customers progressing toward their goals.
Totango Demo - Unison Churn Intelligence
Rapidly detect customer risk with the Unison Customer Intelligence Engine. Unison AI analyzes customer engagement data to identify churn risk enough in advance so you can turn bad news into good news.
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Video Reviews

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1,038 Totango Reviews

4.3 out of 5
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1,038 Totango Reviews
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Totango Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TotangoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Totango?

I got the opportunity to meet the Totango team this week and everyone seems very knowledgeable and willing to help and work with you to make sure you get the most out of the platform. Review collected by and hosted on G2.com.

What do you dislike about Totango?

The only thing so far I have noticed is the platform is not as intuitive as some other platforms mainly because the terminology is unique to Totango and not consistent to other standard CS platforms. It takes some adjusting to and retraining of the user team. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Totango is putting all the CS daily tasks into one place to allow to streamline the customer centric processes to be tracked and reported on in one place. It also allows for data imports from any other source which is a huge plus in an organization with so much districbuted data. Review collected by and hosted on G2.com.

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Response from Megan Hales of Totango
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Thank you for taking the time to share your feedback with us and we are glad to hear you were able to attend summit and connect with members of the Totango team! We are delighted you are seeing the benefits of the platform you and your team's daily tasks as well as leveraging customer centric data across your organization, that is a big win! We hear you on learning new platforms and terminology and appreciate efforts need to ensure everyone is working with the same understanding. We recently releases Creator Campus in efforts to tackle this exact challenge - please take a moment to review and share with you team. Lastly, please do not hesitate to reach out if you or any of your teammates have suggestions or questions - your success is our success!

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Verified User in Leisure, Travel & Tourism
AL
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Totango?

In general, Totango offers relatively straightforward, low-lift integrations/implementation; helpful off-the-shelf templates for action planning; and very user-friendly, data-driven insights, visualizations, and functionality. It has allowed us to provide far more holistic visibility and understanding to our team, as well as far more actionability with regard to our data. Review collected by and hosted on G2.com.

What do you dislike about Totango?

We have, in some minor instances, found the tool to be a bit limited/restricting in terms of expected base functionality. Certain native API integrations, for example, required a bit more time/energy/manual effort than expected to meet Totango-required specifications/structuring. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

In short, our aim has been to provide our team with far more visibility and actionability with respect to data, both internally (i.e. vital business trends) and externally (i.e. customer health). To date, we have already realized notable benefits, as Totango has allowed us to integrate multiple previously-disparate data sources for far more holistic analysis and insight generation. We expect these benefits to only grow as we further integrate and add to our dataset. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
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Hi, thank you for the excellent review and for taking the time to share your feedback. We’re delighted that your team will have the visibility they need and are starting to see the benefits. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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Verified User in Food Production
UF
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Organic
Incentivized Review
What do you like best about Totango?

The documentation of the various touchpoints and mapping the customer journey all in one place. Review collected by and hosted on G2.com.

What do you dislike about Totango?

We run into challenges with the campaign font sizing, color, etc. It changes or doesn't change and the preview often doesn't match what it looks like in development. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Totango's integration with excel sheets, SalesForce, and Zoe for our team has been so helpful in streamlining our process. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi, thank you for the excellent review and for taking the time to share your feedback. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. We are always trying to find ways to improve, and have shared your feedback regarding campaigns with our product team. Best, Lorena

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Verified User in Computer Software
EC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review
What do you like best about Totango?

The tool saves you having to create a CS process - just take the templates, tweak for your use case, and off you go! Review collected by and hosted on G2.com.

What do you dislike about Totango?

Support can be a bit hit and miss plus the answer is usually: Professional Services. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

CS process/flow

Clear tools to surface information

always evolving with new features

This means we can focus on speaking with our customers Review collected by and hosted on G2.com.

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Response from Greg Rhoades of Totango
Editedit

Hi there,

My name is Greg Rhoades and I am the Director of Support for Totango. I wanted to thank you for the feedback, especially regarding your displeasure with your support experience. I would love the opportunity to speak with you more about this as we strive to provide the best experience possible. Please feel free to reach me at greg@totango.com to discuss these concerns further.

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WL
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

Totango exceeds my expectation on the ability to track tasks and manage our daily activities and customer health. Review collected by and hosted on G2.com.

What do you dislike about Totango?

The only difficult part I found was initially understanding the key features and functions, how they are named and how they work together in Totango. Once you understand this, you can really see how it all fits so you can build out your processes. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

We needed better management of tasks, a more multi-demensional health score and tracking of key metrics to report on. Review collected by and hosted on G2.com.

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Response from Megan Hales of Totango
Editedit

Wendie, thank you for taking the time to share your experience with us. The team is thrilled to hear Totango has allowed your team a visibility to more well rounded health scores as well as better access to data for reporting. Two big keys to unlocking stellar customer success outcomes! We also value your your thoughts on the learning curve of a new platform - if we ca support you or new team members on this learning journey, please let us know! (PS We are actively working on a suite of tools to help teams learn and leverage the platform more efficiently - Stay TUNED!)

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Verified User in Program Development
UP
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review
What do you like best about Totango?

I like how you have everything in one platform. I also really like the customer support they provide and the resources they make available. Review collected by and hosted on G2.com.

What do you dislike about Totango?

It can be overwhelming to start using the platform. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

We needed an all-in-one platform to summarise and structure our work with customers. Having good processes was also what pushed us to go toward Totango. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi, thank you for the excellent review and for taking the time to share your feedback. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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WK
Customer Success Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

Easy to use and also very fast when download the summary report Review collected by and hosted on G2.com.

What do you dislike about Totango?

Currently having minimum access to the system and only able to update client based on authority. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

How to monitor upsell opportunity progress for about 104 client Review collected by and hosted on G2.com.

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Response from Megan Hales of Totango
Editedit

Wiwit,

Thank you for taking the time to submit your review. We are pleased to hear you are finding the Totango platform easy to navigate and implement! Also love your mention of leveraging the tool to help with expanding current partnerships, smart move! As for the permissions settings, we understand this can be frustrating but sometimes a needed precaution for data integrity. With that said, if you are the account lead please talk with your CSM to find a better solution for you. If you have any questions please don't hesitate to reach out or contribute to the product request.

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Grace K.
GK
Customer Onboarding Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )
What do you like best about Totango?

Totango has really helped my company streamline our processes so that we can complete all our tasks and store info all in one place. Previously I had 6 tabs open at once to view info abut one customer. Review collected by and hosted on G2.com.

What do you dislike about Totango?

There quite a few glitches in the emailing abilities like I can't make a line break with Cmmd+Shift+L and it won't let me send an email with a text box,

There are also major issue with syncing with chargebee and salsforce. We cannot edit contact information. Rather we have to delete the user entirely and create a new one :/ Review collected by and hosted on G2.com.

Recommendations to others considering Totango:

Make sure they can sync with your current platforms before buying Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Time saving, good task management Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Thank you for the great review and for taking the time to share your feedback. We really appreciate hearing about your experience. Best, Lorena

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Verified User in Logistics and Supply Chain
IL
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

relatively user friendly and the automation feature Review collected by and hosted on G2.com.

What do you dislike about Totango?

can be a little overwhelming to be honest in terms of the number of options of things you can manage through the platform about the customer records/experience Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

one stop shop for customer information Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi, thank you for the excellent review and for taking the time to share your feedback. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

Helpful?
Share
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LC
Sr. Customer Success Operations Analyst
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Totango?

The speakers and interacting and networking woth the Totango team and other users Review collected by and hosted on G2.com.

What do you dislike about Totango?

The content was geared more for new users. I wish there was a track and courses for more advanced users and Admin Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

The canvas is a noce new feature Review collected by and hosted on G2.com.

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Response from Megan Hales of Totango
Editedit

Lauren,

Thank you for taking the time to share your review of your experience at our recent Summit in Miami! And I see you have submitted your review via the summit survey as well - THANK YOU! We look forward to expanding our training offerings in the future :) IF you wold like to share feedback around your experience using the Totango platform, we would love to hear about it!

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