Video Reviews
Conference Feedback
1,039 Totango Reviews
Overall Review Sentiment for Totango
Log in to view review sentiment.
All the information, touchpoints, task, and so on I send to my clients is storaged in totango. All the info I need is available.
Also all the metrics follow up to this info kpi's, It's is easier to make decisions with the collected date Review collected by and hosted on G2.com.
Some details about mailing cannot be edited. Such as type of letter and size. Also, when some big changes are made or lots of data are being processed there's a lag between the confirmation pop-up and the actual change in Totango. Review collected by and hosted on G2.com.
Great for reporting, allows marketing, CS and Sales to work together on reports, client information and more! Review collected by and hosted on G2.com.
Nothing!!! Super easy to use and navigate and all teams have done well utilizing it internally Review collected by and hosted on G2.com.
Integration to the CRM, easy connection to your platform to track usage. Customisation options on offer to ensure every business type is included. The revenue centre which tracks NDR automatically. Overall a great tool to manage different types of customers with different billing and revenue types. Forecasting is another cool feature, whihc is really helpful in developing CS as a revenue engine. Review collected by and hosted on G2.com.
The platform is a bit slow. Only basic reporting options is the only disadvantage. The reporting options could have been better, like a mini BI tool. Users <-> team bifurcation could be more seamless. Review collected by and hosted on G2.com.
I love how it allows segmenting customers based on specific criteria and I can set campaigns directly from Totango. Review collected by and hosted on G2.com.
I don't like that I can't view all of my customers at the same time. Review collected by and hosted on G2.com.
The perspective of a customer success manager is very expansive. Totango helps us manage our customers by giving us a view of the whole situation. Connecting data in this way is crucial for properly implementing our software. Review collected by and hosted on G2.com.
We needed to switch multiple times to different customer success managers. This hindered the process somewhat. However, the current customer success manager is thorough and quick in responding to questions. Review collected by and hosted on G2.com.
Definitely the ease of setup and the customisability + Lydia, our onboarding manager. The marketplace for various modules, successplays, etc. is an excellent start to a great Totango experience. Review collected by and hosted on G2.com.
The data team was not perfect, when we were setting up the connection between a data warehouse and Totango, as well as hubspot + Totango, there were some limitations, not entirely Totango's fault but still annoying and their data dude was not helpful. Review collected by and hosted on G2.com.
Totango allows CSMs to build scalable processes through detailed Canvas Flows, Journey Stages, and SuccessBlocs. The automation, ability to schedule campaigns, and access key customer info quickly is super helpful on a daily basis. Review collected by and hosted on G2.com.
Totango lacks the ability to sync with an Out of Office status on Gmail. This can cause confusion if you're interacting with a customer directly through Totango touchpoints. Review collected by and hosted on G2.com.
The amount of settings and features available on Totango is fantastic. We have only just started using Totango to track our onboarding customers and are excited to see how much automation we can achieve with Totango.
The support and customer success management teams are extremely helpful. Being an Australian-based company, we were able to meet with Totango representatives at reasonable times and their booking was very easy! Review collected by and hosted on G2.com.
The only aspect of Totango we are having issues with is the process of sending email notifications when a task is completed. A few unnecessary tick boxes need to be selected to direct internal emails. Review collected by and hosted on G2.com.
The ability to get a 360º view of the customer across all products is proving to be very useful to us. We have been forced through this process to rethink our engagement workflows, and have made improvements across the organization and toolsets as a result of onboarding this tool. Review collected by and hosted on G2.com.
lack of integration with Microsoft products. it integrates well and seamlessly with Google, which we do not use. similar functionality with Microsoft would be extremely useful. Review collected by and hosted on G2.com.
The infinite ability to segment your client data and create easy, automated, actionable solutions to client issues. Review collected by and hosted on G2.com.
Setup process is pretty technical, but they do a good job holding your hand through it Review collected by and hosted on G2.com.
