Totango
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4.3 out of 5 stars
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Totango Reviews & Product Details - Page 44

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Totango Overview

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What is Totango?

Totango is the trusted Customer Success Platform for enterprises looking to drive growth and deliver exceptional customer value. Consisting of the Totango Customer Success, Unison Customer Intelligence, and Catalyst Customer Growth platforms, we empower go-to-market teams—including Customer Success, Sales, Marketing, and Revenue—to work smarter, achieve meaningful outcomes, and refine revenue strategies through powerful, actionable insights. By automating routine tasks and streamlining complex workflows, Totango allows teams to focus on high-impact activities that truly drive results. Industry leaders like SAP, Github, Schneider Electric, and Aircall rely on Totango to scale their efforts and adapt to evolving needs. Designed for growth and built with flexibility in mind, Totango enables seamless customer engagement at every stage of the lifecycle, helping businesses enhance strategies and maximize revenue potential. Ranked as the Fasted Implementation in the Enterprise space on G2, get your team up and running fast and scale your team and strategies with a platform that can scale with you.

Totango Details
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Languages Supported
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Product Description

Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement.

How do you position yourself against your competitors?

Totango scales with your business, offering enterprise-level power and flexibility to meet even the most complex needs. Forget heavy IT involvement or costly consulting—Totango’s pre-built programs and tailored use cases deliver measurable results from day one.

With real-time, actionable insights, leaders can make smarter decisions, boost revenue, and drive sustainable growth. More than a tool, Totango is a fully integrated solution that empowers your revenue strategy and gives you a clear competitive edge.

Seller Details
Seller
Totango
Company Website
Year Founded
2010
HQ Location
Redwood City, CA
Twitter
@Totango
7,521 Twitter followers
LinkedIn® Page
www.linkedin.com
116 employees on LinkedIn®
Description

Totango + Catalyst have joined forces to build a leading customer growth platform that helps businesses protect and grow revenue. Totango and Catalyst provide businesses with a united platform that drives recurring revenue success and measurable growth. The biggest customer success teams in the world—including SAP, Github, Schneider Electric, Dynatrace, and Aircall—and the top revenue leaders at global B
B brands—including Braze, FiveTran, and Heap—use Totango and Catalyst to activate an intuitive customer experience with enterprise scale for post-sale revenue motions focused on measuring customer value and business outcomes, including account management, renewals, adoption, and upsell and cross-sell. Businesses gain AI functionality to fully understand customers and identify areas for revenue growth.

Karen B.
KB
Overview Provided by:
Karen Budell

Recent Totango Reviews

Joyce G.
JG
Joyce G.Enterprise (> 1000 emp.)
5.0 out of 5
"Totango Overview"
I like that its organized to put in notes for every single step of the onboarding process. I love that it lists all projects in one view and you C...
Read more
Verified User
G
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Great for Small to Medium Businesses"
Totango is a great CSP if it's your first time getting into a CSP. Data is easily managed (as long as your data is generally clean) and being able ...
Read more
Verified User
E
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Totango helps us as a business drive customer satisfaction to improve customer engagement & success"
Totango has a simple and powerful interface. It is also easy to implement but requires data from other applications. The API layer makes it easy to...
Read more

Totango Pricing

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Totango Media

Totango Demo - SuccessBLOCs
Ready-made toolkits to help you understand and take action on your customer insights at every stage of their customer journey to ensure that customers become loyal advocates.
Totango Demo - Customer Onboarding SuccessBLOC
Totango ensures that right from your customers' very first experience that they are receiving value to ensure adoption and reduce churn.
Totango Demo - Single Customer View
Collect all of your vital customer information, including revenue, in one convenient location.
Totango Demo - Customer Success Email Campaigns
Automate all customer engagement initiatives to keep customers progressing toward their goals.
Totango Demo - Unison Churn Intelligence
Rapidly detect customer risk with the Unison Customer Intelligence Engine. Unison AI analyzes customer engagement data to identify churn risk enough in advance so you can turn bad news into good news.
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Video Reviews

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1,039 Totango Reviews

4.3 out of 5
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1,039 Totango Reviews
4.3 out of 5
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Totango Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TotangoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Olek P.
OP
Head of Customer Service
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review
What do you like best about Totango?

Totango is simple to use after a short intro and provides significant value to our Customer Success team. The customizations are endless, which allowed us to fully place our CS program there. Review collected by and hosted on G2.com.

What do you dislike about Totango?

Some fields related to timelines and open tasks are a bit cumbersome. This prevents us from leaving updates or knowing when something is due. Some views have a slight learning curve. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Totango is solving the problem of not having one source of truth for our deals in the enterprise tier. It allows us to keep track of the account's health, prevent churns, manage upsells, etc. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi, thank you for the excellent review and for taking the time to share your feedback. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. We are always trying to find ways to improve, please feel free to share your feedback so we can incorporate it into future changes. Share to our Product Wishlist Best, Lorena

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Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

The product is fantastic; their people are the icing on the cake! Review collected by and hosted on G2.com.

What do you dislike about Totango?

Attributes, attributes, and attributes! Everything is predicated on attributes... It can get confusing at times as there are so many variables. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

A consolidated customer platform with a single customer view that standardises customer journeys, e.g. onboarding, adoption, risk management, expansion, renewals etc. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Thank you for the excellent review and for taking the time to share your feedback. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

A lot of powerful feature - has helped us proactively address merchant churn. UI is fairly easy to navigate Review collected by and hosted on G2.com.

What do you dislike about Totango?

API docs could be better. API doesn't seem like its well-maintained Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Proactively addressing merchant churn and optimizing UMS Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Thank you for the great review and for taking the time to share your candid feedback. We appreciate you sharing your feedback regarding the API, please feel free to reach out to our Solutions Architect, Val at val@totango.com and he would be more than happy to look into it. We work hard to make a 10/10 experience for our customers and look forward to hearing from you. Best, Lorena

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Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Totango?

Multidimensional Health Scoring Automation Review collected by and hosted on G2.com.

What do you dislike about Totango?

Rather heavy lift to integrate but worth it. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Customer automation in terms of email campaigns, health scoring, task assignment. Increasing BoB for CSMs by automating pieces of their role that can be automated. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Thank you for the excellent review, we are humbled by all of your kind words and for taking the time to share your feedback. We. have passed along your feedback to our internal team. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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Alex F.
AF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

The ability to add attributes as required and build segments that allow endless reporting. The data modeller allows complete flexibility and gives control over how that data is populated from other systems. Review collected by and hosted on G2.com.

What do you dislike about Totango?

The help centre resources are a little hard to find articles that you require from time to time. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Clear viability and reporting over customer care metrics Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Thank you for the excellent review, we are humbled by all of your kind words and for taking the time to share your candid feedback. We have passed along your feedback to our internal team. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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BG
Head of Account Management
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Totango?

It's simple to use operationally but provides significant value to CS teams without requiring the length of training that tools like Salesforce or Gainsight require. Review collected by and hosted on G2.com.

What do you dislike about Totango?

Reliability and support. I've implemented Totango into every startup i've worked with. But because we're based in Europe response times are essentially 24 hours for support tickets, and the more features you implement the more buggy the thing seems to get. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Visibility for CS- Without Totango CS teams are forced to use data from multiple sources, do their own segmentation and interpret results in their own way. This doesn't scale, and so using Totango we can keep teams lean but achieve more. Also, with the growth of hybrid and remote working Totango allows team leaders to monitor activity and access all data to support more targeted coaching. Review collected by and hosted on G2.com.

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Response from Megan Hales of Totango
Editedit

Billy, Thank you for taking the time to provide us feedback about your experience using the platform. We love to hear you have brought us with you to multiple start-ups! We hear you on the challenge in relation to time difference - We are working on hiring new team members in EMEA, stay tuned. It's also wonderful to read that you and your team are leveraging Totango to grow with digital transformation and using data to provide targeted coaching - love it!

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MA
Senior Customer Success Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Totango?

Totango is a one-stop shop for everyone with access to get caught up quickly on accounts. Review collected by and hosted on G2.com.

What do you dislike about Totango?

It is difficult to develop a dislike because the Totango team is always willing to hear enhancement ideas. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

It is keeping every team member in the loop with customer initiatives, success plans, and action items. This alleviates the need for so many internal meetings to go over info that is so easily accessible when being utilized. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi Megan, thank you for the excellent review and for taking the time to share your feedback. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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DV
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

Intuitive and pretty easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Totango?

One needs to learn a new vocabulary in order to use it. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

allowing our team to all be on the same page and manage to the same goal. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi David, thank you for the excellent review and for taking the time to share your feedback. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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Share
Admin Approval Link
Sudipta P.
SP
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

Availablity of details in a single page. Review collected by and hosted on G2.com.

What do you dislike about Totango?

Nothing at this moment. I am happy with the totago experience. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Findling all details regarding a customer in a single page. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi Sudipta, thank you for the excellent review and for taking the time to share your feedback. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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Dave V.
DV
Founder, CEO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

It's a really great tool to allow you to manage your entire customer success process. We have come to rely on Totango for everything we do around customer management and success.

(1) All customer information is kept in one place for quick reference

(2) The ability to segment customers any way you'd like for easier management

(3) It's easy to setup customer campaigns that automatically engage customers based on certain criteria

(4) Ability to setup onboarding steps for customers and measure the amount of time it takes to onboard

(5) Incorporation of usage statistics into customer health score Review collected by and hosted on G2.com.

What do you dislike about Totango?

The tool is very comprehensive, but it can take a while to learn all of the ways you can configure it. Once you understand the way everything is organized though it is extremely flexible. The initial learning curve required is offset by their amazing customer success and onboarding team. The company uses their own tool to manage your success which is excellent proof that they have built something valuable. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Centralize, standardize and create process for everything related to customers to reduce churn and increase our customer's success. The automation has allowed us to use less people resources while ensuring high quality customer support. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi Dave, thank you for the excellent review and for taking the time to share your feedback. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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