Totango
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4.3 out of 5 stars
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Totango Reviews & Product Details - Page 43

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Totango Overview

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What is Totango?

Totango is the trusted Customer Success Platform for enterprises looking to drive growth and deliver exceptional customer value. Consisting of the Totango Customer Success, Unison Customer Intelligence, and Catalyst Customer Growth platforms, we empower go-to-market teams—including Customer Success, Sales, Marketing, and Revenue—to work smarter, achieve meaningful outcomes, and refine revenue strategies through powerful, actionable insights. By automating routine tasks and streamlining complex workflows, Totango allows teams to focus on high-impact activities that truly drive results. Industry leaders like SAP, Github, Schneider Electric, and Aircall rely on Totango to scale their efforts and adapt to evolving needs. Designed for growth and built with flexibility in mind, Totango enables seamless customer engagement at every stage of the lifecycle, helping businesses enhance strategies and maximize revenue potential. Ranked as the Fasted Implementation in the Enterprise space on G2, get your team up and running fast and scale your team and strategies with a platform that can scale with you.

Totango Details
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Languages Supported
English
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Product Description

Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement.

How do you position yourself against your competitors?

Totango scales with your business, offering enterprise-level power and flexibility to meet even the most complex needs. Forget heavy IT involvement or costly consulting—Totango’s pre-built programs and tailored use cases deliver measurable results from day one.

With real-time, actionable insights, leaders can make smarter decisions, boost revenue, and drive sustainable growth. More than a tool, Totango is a fully integrated solution that empowers your revenue strategy and gives you a clear competitive edge.

Seller Details
Seller
Totango
Company Website
Year Founded
2010
HQ Location
Redwood City, CA
Twitter
@Totango
7,521 Twitter followers
LinkedIn® Page
www.linkedin.com
116 employees on LinkedIn®
Description

Totango + Catalyst have joined forces to build a leading customer growth platform that helps businesses protect and grow revenue. Totango and Catalyst provide businesses with a united platform that drives recurring revenue success and measurable growth. The biggest customer success teams in the world—including SAP, Github, Schneider Electric, Dynatrace, and Aircall—and the top revenue leaders at global B
B brands—including Braze, FiveTran, and Heap—use Totango and Catalyst to activate an intuitive customer experience with enterprise scale for post-sale revenue motions focused on measuring customer value and business outcomes, including account management, renewals, adoption, and upsell and cross-sell. Businesses gain AI functionality to fully understand customers and identify areas for revenue growth.

Karen B.
KB
Overview Provided by:
Karen Budell

Recent Totango Reviews

Joyce G.
JG
Joyce G.Enterprise (> 1000 emp.)
5.0 out of 5
"Totango Overview"
I like that its organized to put in notes for every single step of the onboarding process. I love that it lists all projects in one view and you C...
Read more
Verified User
G
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Great for Small to Medium Businesses"
Totango is a great CSP if it's your first time getting into a CSP. Data is easily managed (as long as your data is generally clean) and being able ...
Read more
Verified User
E
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Totango helps us as a business drive customer satisfaction to improve customer engagement & success"
Totango has a simple and powerful interface. It is also easy to implement but requires data from other applications. The API layer makes it easy to...
Read more

Totango Pricing

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Totango Media

Totango Demo - SuccessBLOCs
Ready-made toolkits to help you understand and take action on your customer insights at every stage of their customer journey to ensure that customers become loyal advocates.
Totango Demo - Customer Onboarding SuccessBLOC
Totango ensures that right from your customers' very first experience that they are receiving value to ensure adoption and reduce churn.
Totango Demo - Single Customer View
Collect all of your vital customer information, including revenue, in one convenient location.
Totango Demo - Customer Success Email Campaigns
Automate all customer engagement initiatives to keep customers progressing toward their goals.
Totango Demo - Unison Churn Intelligence
Rapidly detect customer risk with the Unison Customer Intelligence Engine. Unison AI analyzes customer engagement data to identify churn risk enough in advance so you can turn bad news into good news.
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Video Reviews

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1,039 Totango Reviews

4.3 out of 5
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1,039 Totango Reviews
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Totango Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TotangoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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DB
Customer Success Coach
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review
(Original )Information
What do you like best about Totango?

Totango has been amazing since we started. It's help automate so much for our CSMs. It's so easy to configure too! Review collected by and hosted on G2.com.

What do you dislike about Totango?

Reporting would be the only "dislike" if I had to pick one. It's very limited on what we need. Especially since we use Salesforce which has much more Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Automation! Like I mentioned in one of the previous questions, it has automated so much of our day to day customer success activities. We are no longer having to manually search through accounts to identify customers we need work with. With the SuccessPlays, we have been able to set up triggers for scenarios we didn't previously have! Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi,

We are blown away and humbled by your review. Thank you for taking the time to share with us how much Totango has helped in automating your CS activities. We really appreciate hearing about your experience. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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Rhoda C.
RC
Data Processing Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

The application is the best; when it comes to providing all details needed at work for every task we receive, Totango makes our life easier than expected. I can recommend this to my friends in the industry. Review collected by and hosted on G2.com.

What do you dislike about Totango?

There is nothing to dislike here; sometimes, the internet connection is not good, but Totango can still perform wisely and count every help that Totango gives us daily. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

By giving us the complete answer to our needs, like the data and information that Totango gives us. Nothing to ask for more. All in the package for helping us complete our task without any hassle. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi, thank you for the awesome review and for taking the time to share your feedback. We are always delighted to hear that our customers are getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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PO
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

- very user-friendly application

- saves time by automating tasks

- great CS & support team Review collected by and hosted on G2.com.

What do you dislike about Totango?

Some updates/health scores/other customer insights are not made instantaneous and happen over night. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Previous CS tool was discontinued. Totango saves time by automating daily tasks. Provides a great look into client health for the entire organization. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi Patricia, thank you for the excellent review and for taking the time to share your feedback. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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Tricia M.
TM
Lead Program Manager
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Organic
Incentivized Review
What do you like best about Totango?

Totango helped us segment and understand our customers - allowing us to connect with them in a way we weren't before. It also automated so much of those communications for us, saving us time which let our team develop their skills in other areas. Review collected by and hosted on G2.com.

What do you dislike about Totango?

A real area for opportunity would be the dashboards within scorescards - I would love more personalization/customization and the ability to set formulas and different ways of cutting numbers. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Totango allows us to treat and talk to our customers differently based on where they are in their journey with our product versus everyone receiving the same contacts. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi, thank you for the excellent review and for taking the time to share your feedback. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. We are always trying to find ways to improve, please feel free to share your feedback so we can incorporate it into future changes. Share to our Product Wishlist: https://wishlist.totango.com/ Best, Lorena

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Verified User in Automotive
CA
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

Easy to navigate and track your activities both ones that need to be done or have already been done. Review collected by and hosted on G2.com.

What do you dislike about Totango?

Not easily locating phone numbers in client profiles. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Ongoing touchpoints for clients with ratings of their " health score" Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Thank you for the excellent review and for taking the time to share your feedback. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

Helpful?
Share
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Verified User in Hospital & Health Care
UH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

Lots of options aimed at Customer Journey. You can really customize your customer's experience with CSM. Review collected by and hosted on G2.com.

What do you dislike about Totango?

The platform can be a little slow at times. I would also like to see some easier ways to analyze that don't require me to download to an Excel file. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

At present Totango is solving our issue gather software usage statistics, and pre-programmed many to one outreach efforts. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Thank you for the great review and for taking the time to share your feedback. We really appreciate hearing about your experience. We are always listening to our customers for ways to continue to iterate and improve the platform. We would love to hear your ideas- they can be shared with our team and added to our product wishlist: https://support.totango.com/hc/en-us/community/topics/360001294011-Product-Wishlist. Best, Lorena

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Christina K.
CK
Engagement & Operations Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review
What do you like best about Totango?

I enjoy the every changing and growing environment that totango provides. They are consistently working on new innovative ways to track customer usage, health, outreach, etc. Review collected by and hosted on G2.com.

What do you dislike about Totango?

It is not a CRM system. This may just be how my company uses it but I don't feel like it can be a company's CRM. It is much better used as a Customer Success team add on Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Totango is helping our CS team drive adoption and growth. It identifies areas of improvement and helps us catch risk before they become too far gone. It has been a great tool for churn retention. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi Christina, thank you for the excellent review and for taking the time to share your feedback. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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Share
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Rhoda C.
RC
Data Processing Analyst
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

It's really helpful when it comes to looking for more information about a client's details and information, also giving us the complete access needed for us to complete our task perfectly. Review collected by and hosted on G2.com.

What do you dislike about Totango?

I honestly cannot see any downsides of Totango, Latency is not a problem because it occur rarely depending of the load of works that we are doing , I thinks it's not Totango's fault anyway. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Solving our everyday Task, This is very helpful for our job as processing analyst as Totango giving us the easiest way for us to complete our task without any problems. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi Rhoda, thank you for the excellent review and for taking the time to share your feedback. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

Helpful?
Share
Admin Approval Link
Verified User in Investment Management
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

Totango easily organized all the data we need to keep on top of our clients. Review collected by and hosted on G2.com.

What do you dislike about Totango?

sometimes it is hard to review all the data that is imput into the system. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

One place where we can easily follow the cleint journey. Review collected by and hosted on G2.com.

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Rick N.
RN
Director - Strategic Operations and Global Account Management
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

Having the available SuccessBLOCs make standing up workflows very quick and easy. Review collected by and hosted on G2.com.

What do you dislike about Totango?

No downsides as of this writing! Working with them is effective and productive. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Totango has allowed for a "one stop shop" for effective internal client/account management and collaboration with our customers. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi Rick, thank you for the excellent review and for taking the time to share your feedback. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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