Totango Reviews & Product Details - Page 42

Helps us to design, run, measure, and scale our customer success strategy. It's highly customizable and pretty easy to learn. Review collected by and hosted on G2.com.

I wish there was more in-app guidance to remind you of best practices when setting up new campaigns, success plays, etc. Review collected by and hosted on G2.com.

The health score and how it helps us understand where we need to improve our business. Review collected by and hosted on G2.com.

The one thing I am lacking in teamwork right now is phone numbers, but I think thats a Teamwork issue. Review collected by and hosted on G2.com.

I'm using Totango on a daily basis to gather all the information, my touchpoints, my tasks and to manage my portoflio health score. I also find the segment feature super useful. Review collected by and hosted on G2.com.

I'd like to have a better access to a timeline for a precise user, and being able to copy a list of emails in a touchpoint. Review collected by and hosted on G2.com.

I love how easy it is to create campaigns and organize clients. It is a great way to check any level of client and make sure they are getting the support they need. Review collected by and hosted on G2.com.

Nothing! It is so well organized and helpful. It is easy to use, but when you need help/support there are so many helpful videos and articles. It is a wonderful tool for CSM's Review collected by and hosted on G2.com.

It is user-friendly with a lot of built-in templates/features for Customer Success teams to build their dashboards. Review collected by and hosted on G2.com.

A lot of training/learning to take before you can master the tools. Review collected by and hosted on G2.com.

What I like best is the capability of getting metrics in a very granular way, as well as the 360 account view that empowers our CS team to deliver a better experience for our clients. Review collected by and hosted on G2.com.

I can't set up a campaign to be sent individually or have the campaign saved as a template for later use. Having a library of templates would be very useful. I also noted that when I use a default SuccessPlay or Campaign and change it, there's no place where I can find the initial template after it's been updated. Review collected by and hosted on G2.com.

* Clear UI shows all the essential things without losing focus of the bigger picture

* Configurable predefined templates for most common flows allow fast integration of new flows

* Product support is fast and accurate

* NPS and CSAT flows are fully integrated with the product. No third party is needed.

* Product team takes customer's FRs into consideration Review collected by and hosted on G2.com.

* No scheduled exec reports.

* No way to send or share scorecards, reports and exec console other than by screenshot

* Campaign HTML is not as simple as copy and paste from the customer's template. Review collected by and hosted on G2.com.

I love that it's a one-stop for almost everything, and they have many integrations.

*update

The open office hours are very, very helpful.

*update

The facilitators of the Data AMA sessions are SUPER helpful and knowledgeable.

Their customer support is 9/10 going to get back to you the same day. Review collected by and hosted on G2.com.

The initial onboarding and training were not as straightforward as we would have liked, and it has slowed down our adoption and implementation.

*update

We purchased premium support to access one-on-one, and we received a single discovery call and nothing since then. We still have not gotten that service we paid for, even after multiple emails to inquire about scheduling, etc.

*update

We did receive the premium support we paid for, and they went above and beyond.

One thing to keep in mind is that whomever is going to be setting up Totango in the background will need to have backend knowledge of whatever CRM you connect with Totango (i.e. SFDC). There has been a huge learning curve for me coming from zero backend knowledge of our CRM. Review collected by and hosted on G2.com.

The community resources have been very helpful. It has been great to speak with new/seasoned Totango users/admins to hear their experience and to understand how Totango could be implemented at our company. Review collected by and hosted on G2.com.

Great information has been provided at this summit, however, it could have been spaced out better. I wanted to attend all the sessions and it was difficult to choose which ones should be prioritized. Also, the round table discussion (speed questions/answers) was great as an ice breaker but we could hardly hear each other in that room. Review collected by and hosted on G2.com.

I like the fact that is it easy to find the timeline and that we can have access to the timeline of any account when we need it. Review collected by and hosted on G2.com.

It is sometimes hard to find the users when we type it in the search bar Review collected by and hosted on G2.com.