Totango
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4.3 out of 5 stars
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Totango Reviews & Product Details - Page 41

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Totango Overview

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What is Totango?

Totango is the trusted Customer Success Platform for enterprises looking to drive growth and deliver exceptional customer value. Consisting of the Totango Customer Success, Unison Customer Intelligence, and Catalyst Customer Growth platforms, we empower go-to-market teams—including Customer Success, Sales, Marketing, and Revenue—to work smarter, achieve meaningful outcomes, and refine revenue strategies through powerful, actionable insights. By automating routine tasks and streamlining complex workflows, Totango allows teams to focus on high-impact activities that truly drive results. Industry leaders like SAP, Github, Schneider Electric, and Aircall rely on Totango to scale their efforts and adapt to evolving needs. Designed for growth and built with flexibility in mind, Totango enables seamless customer engagement at every stage of the lifecycle, helping businesses enhance strategies and maximize revenue potential. Ranked as the Fasted Implementation in the Enterprise space on G2, get your team up and running fast and scale your team and strategies with a platform that can scale with you.

Totango Details
Product Website
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Languages Supported
English
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Product Description

Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement.

How do you position yourself against your competitors?

Totango scales with your business, offering enterprise-level power and flexibility to meet even the most complex needs. Forget heavy IT involvement or costly consulting—Totango’s pre-built programs and tailored use cases deliver measurable results from day one.

With real-time, actionable insights, leaders can make smarter decisions, boost revenue, and drive sustainable growth. More than a tool, Totango is a fully integrated solution that empowers your revenue strategy and gives you a clear competitive edge.

Seller Details
Seller
Totango
Company Website
Year Founded
2010
HQ Location
Redwood City, CA
Twitter
@Totango
7,521 Twitter followers
LinkedIn® Page
www.linkedin.com
116 employees on LinkedIn®
Description

Totango + Catalyst have joined forces to build a leading customer growth platform that helps businesses protect and grow revenue. Totango and Catalyst provide businesses with a united platform that drives recurring revenue success and measurable growth. The biggest customer success teams in the world—including SAP, Github, Schneider Electric, Dynatrace, and Aircall—and the top revenue leaders at global B
B brands—including Braze, FiveTran, and Heap—use Totango and Catalyst to activate an intuitive customer experience with enterprise scale for post-sale revenue motions focused on measuring customer value and business outcomes, including account management, renewals, adoption, and upsell and cross-sell. Businesses gain AI functionality to fully understand customers and identify areas for revenue growth.

Karen B.
KB
Overview Provided by:
Karen Budell

Recent Totango Reviews

Joyce G.
JG
Joyce G.Enterprise (> 1000 emp.)
5.0 out of 5
"Totango Overview"
I like that its organized to put in notes for every single step of the onboarding process. I love that it lists all projects in one view and you C...
Read more
Verified User
G
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Great for Small to Medium Businesses"
Totango is a great CSP if it's your first time getting into a CSP. Data is easily managed (as long as your data is generally clean) and being able ...
Read more
Verified User
E
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Totango helps us as a business drive customer satisfaction to improve customer engagement & success"
Totango has a simple and powerful interface. It is also easy to implement but requires data from other applications. The API layer makes it easy to...
Read more

Totango Pricing

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Totango Media

Totango Demo - SuccessBLOCs
Ready-made toolkits to help you understand and take action on your customer insights at every stage of their customer journey to ensure that customers become loyal advocates.
Totango Demo - Customer Onboarding SuccessBLOC
Totango ensures that right from your customers' very first experience that they are receiving value to ensure adoption and reduce churn.
Totango Demo - Single Customer View
Collect all of your vital customer information, including revenue, in one convenient location.
Totango Demo - Customer Success Email Campaigns
Automate all customer engagement initiatives to keep customers progressing toward their goals.
Totango Demo - Unison Churn Intelligence
Rapidly detect customer risk with the Unison Customer Intelligence Engine. Unison AI analyzes customer engagement data to identify churn risk enough in advance so you can turn bad news into good news.
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Totango demo available

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Video Reviews

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1,039 Totango Reviews

4.3 out of 5
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1,039 Totango Reviews
4.3 out of 5
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Totango Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TotangoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Josh M.
JM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Totango?

I find Health Scores, Automation, and data management great. Review collected by and hosted on G2.com.

What do you dislike about Totango?

Complexity with configuration, and not enough help with onboarding. We requested to import data, which stalled. We have not heard back on this status from our CSM. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Totango is helping us solve measuring customer health. We are using this function for a broader NRR analysis for our clients. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi Josh,

Thank you for your review and feedback. We appreciate all customer feedback and strive to provide a 10/10 experience. I believe Shair who supports Product operations reached out to help with your configuration questions. We would love to hear from you to support your needs with your data. Please reach out to Shai directly at shai@totango.com.

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Anne-Marie B.
AB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

I like that all of the information within a specific customer's account is in one place and easy to find. Review collected by and hosted on G2.com.

What do you dislike about Totango?

I'm not too fond of having to switch back and forth between Overview, Timeline, Plan and Usage to get the full picture of how our client is using our product. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Totango is going to be our single source of truth eventually. We are using multiple applications that are being consolidated into Tototango. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
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Hi Anne-Marie, thank you for the excellent review and for taking the time to share your feedback. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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Paul H.
PH
Senior Manager, Customer Success & Talent Advisory
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Totango?

Health scores, success blocs, NPS and CSAT surveys are very helpful Review collected by and hosted on G2.com.

What do you dislike about Totango?

Nav bar can be confusing and some of the reporting is a touch clunky Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Client retention, logo and revenue retention, more proactive approach Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit
(Original )

Thank you for the great review and for taking the time to share your feedback. We’re delighted that you’re getting value from Totango and appreciate hearing from you. We are always open to hearing from our customers for ways to continue to iterate and improve the platform and would love to hear your ideas. Our reporting capabilities are top priority for us this year, stay tuned for updates within this area.

Best,

Shai.

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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

easier navigation across the customer portfolios Review collected by and hosted on G2.com.

What do you dislike about Totango?

not able to add templates for task section Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

easier communication with the account manager through one platform, instead of many slack messages Review collected by and hosted on G2.com.

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Lucy W.
LW
Valuation Analyst
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

It provides some good out of the box functionality Review collected by and hosted on G2.com.

What do you dislike about Totango?

Larger integrations can get very slow and hard to maintain, it's hard to get a view of everything that is being piped in and usage on those integration fields. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

It has the ability to combine different integration data sources (Salesforce, S3, etc.) into one place for easy access/use Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi Lucy, thank you for the review, we strive to provide a 10/10 experience. I have shared your feedback with our product team as they are always looking for ways to ensure our customers have the best experience. We’re delighted that you’re getting value. Best, Lorena

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JC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

how versatile it is by segmenting your work, and you have great dashboard metrics in one blink of an eye. Review collected by and hosted on G2.com.

What do you dislike about Totango?

No comment in this section. Totango is just great Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

It organizes my work and has everything in one single pane, and it saves me time. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi Jaime, thank you for the excellent review and for taking the time to share your feedback. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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HL
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

Totango from the start has been incredibly intuitive and simple to use. The tools have created efficiency, surfaced insights, and helped us scale our success team Review collected by and hosted on G2.com.

What do you dislike about Totango?

Some product/feature limitations we have to work around Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Targeted email campaigns, data visibility, customer health reporting, automation of tasks, ability to take targeted approach with customers, grow value for customers, scale organization Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi Hillary, thank you for the excellent review, we are humbled by all of your kind words and for taking the time to share your candid feedback. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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Heather L.
HL
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

When the data is reliable, totango functions near-perfect. It helps me to organize, prioritize and see my book of business in a smart and actionable way. Review collected by and hosted on G2.com.

What do you dislike about Totango?

The data can be inconsistent if not managed correctly, and it from an admin-level it seems easy to mismanage if you don’t fully understand the platform. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

the product helps me to know where to begin when reaching out to 600 customers. the data on health score, last touch, number of touchpoints are all game-changing for me. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Thank you for the great review and for taking the time to share your feedback. We’re delighted that you’re getting value from Totango and appreciate hearing from you. We are always open to hearing from our customers about ways to continue to iterate and improve the platform. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

Best,

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Verified User in Capital Markets
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

Totango provides detailed, helpful metrics in an easily digestible manner. Much easier to run and utilize reports that "look" good and can be easily shared with the team. Review collected by and hosted on G2.com.

What do you dislike about Totango?

So far, everything is great. The only downside of the platform would be that it takes ~24 hours on average to populate data from third parties (for example: Salesforce). Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Easily track account health and performance, finding out which clients we should proactively reach out to versus those who we should hold off for the time being. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi, thank you for the excellent review and for taking the time to share your feedback. We will share the feedback with our internal team. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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Adam M.
AM
Senior Customer Success Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

I like how clear it is to access the key aspects of customer success management, such as health scores, customer playbooks, and risk indicators. Review collected by and hosted on G2.com.

What do you dislike about Totango?

There are a lot of notifications that tend to overlap and checking off tasks related to these notifications could be done with fewer clicks. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Totango is automating the compilation of our utilization, finance, and customer interaction data to give us a comprehensive and simple way to manage our customers. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Thank you for the great review and for taking the time to share your feedback. We’re delighted that you’re getting value from Totango and appreciate hearing from you. We are always open to hearing from our customers about ways to continue to iterate and improve the platform and would love to hear your ideas via our wishlist below. Best, Lorena

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