Totango
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4.3 out of 5 stars
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Totango Reviews & Product Details - Page 40

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Totango Overview

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What is Totango?

Totango is the trusted Customer Success Platform for enterprises looking to drive growth and deliver exceptional customer value. Consisting of the Totango Customer Success, Unison Customer Intelligence, and Catalyst Customer Growth platforms, we empower go-to-market teams—including Customer Success, Sales, Marketing, and Revenue—to work smarter, achieve meaningful outcomes, and refine revenue strategies through powerful, actionable insights. By automating routine tasks and streamlining complex workflows, Totango allows teams to focus on high-impact activities that truly drive results. Industry leaders like SAP, Github, Schneider Electric, and Aircall rely on Totango to scale their efforts and adapt to evolving needs. Designed for growth and built with flexibility in mind, Totango enables seamless customer engagement at every stage of the lifecycle, helping businesses enhance strategies and maximize revenue potential. Ranked as the Fasted Implementation in the Enterprise space on G2, get your team up and running fast and scale your team and strategies with a platform that can scale with you.

Totango Details
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Languages Supported
English
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Product Description

Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement.

How do you position yourself against your competitors?

Totango scales with your business, offering enterprise-level power and flexibility to meet even the most complex needs. Forget heavy IT involvement or costly consulting—Totango’s pre-built programs and tailored use cases deliver measurable results from day one.

With real-time, actionable insights, leaders can make smarter decisions, boost revenue, and drive sustainable growth. More than a tool, Totango is a fully integrated solution that empowers your revenue strategy and gives you a clear competitive edge.

Seller Details
Seller
Totango
Company Website
Year Founded
2010
HQ Location
Redwood City, CA
Twitter
@Totango
7,527 Twitter followers
LinkedIn® Page
www.linkedin.com
116 employees on LinkedIn®
Description

Totango + Catalyst have joined forces to build a leading customer growth platform that helps businesses protect and grow revenue. Totango and Catalyst provide businesses with a united platform that drives recurring revenue success and measurable growth. The biggest customer success teams in the world—including SAP, Github, Schneider Electric, Dynatrace, and Aircall—and the top revenue leaders at global B
B brands—including Braze, FiveTran, and Heap—use Totango and Catalyst to activate an intuitive customer experience with enterprise scale for post-sale revenue motions focused on measuring customer value and business outcomes, including account management, renewals, adoption, and upsell and cross-sell. Businesses gain AI functionality to fully understand customers and identify areas for revenue growth.

Karen B.
KB
Overview Provided by:
Karen Budell

Recent Totango Reviews

Joyce G.
JG
Joyce G.Enterprise (> 1000 emp.)
5.0 out of 5
"Totango Overview"
I like that its organized to put in notes for every single step of the onboarding process. I love that it lists all projects in one view and you C...
Read more
Verified User
E
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Totango helps us as a business drive customer satisfaction to improve customer engagement & success"
Totango has a simple and powerful interface. It is also easy to implement but requires data from other applications. The API layer makes it easy to...
Read more
Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Splendid"
Easy navigation, good visual representation and good health score analytics
Read more

Totango Pricing

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Totango Media

Totango Demo - SuccessBLOCs
Ready-made toolkits to help you understand and take action on your customer insights at every stage of their customer journey to ensure that customers become loyal advocates.
Totango Demo - Customer Onboarding SuccessBLOC
Totango ensures that right from your customers' very first experience that they are receiving value to ensure adoption and reduce churn.
Totango Demo - Single Customer View
Collect all of your vital customer information, including revenue, in one convenient location.
Totango Demo - Customer Success Email Campaigns
Automate all customer engagement initiatives to keep customers progressing toward their goals.
Totango Demo - Unison Churn Intelligence
Rapidly detect customer risk with the Unison Customer Intelligence Engine. Unison AI analyzes customer engagement data to identify churn risk enough in advance so you can turn bad news into good news.
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Video Reviews

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1,038 Totango Reviews

4.3 out of 5
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1,038 Totango Reviews
4.3 out of 5
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Totango Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
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Overall Review Sentiment for TotangoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Boawen W.
BW
Program Manager, Corporation Customer Success
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review
What do you like best about Totango?

- centralizing data from different sources is the primary value add

- features like Rapid Insight Forms make data collection powerful

- pretty robust system that allows us to build all types of workflows Review collected by and hosted on G2.com.

What do you dislike about Totango?

- setting up data is a bit cumbersome. was surprised that we needed to build so many integration jobs to pull in data from different SFDC objects

- UI feels clunky at times trying to find source segments

- reaching out to support feels like rolling the dice in terms of how helpful/prescriptive help will be Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

- Segmenting customers based off of data sourced from SFDC and our own platform data

- building helpful nudges and tasks for our CSMs; CSMs have a somewhat better line of sight into all of the customer engagement activity

- centralizing CSM workflows across a few different customer segments Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
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Hi, thank you for a great review and for taking the time to share your feedback. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. We are always trying to find ways to improve, and have shared your feedback regarding data integration and segments with our product team. Best, Lorena

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SI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

Many of our steps in the onboarding, from signing the forms to the creation of their internal accounts as well as email reminders, have been automated. Review collected by and hosted on G2.com.

What do you dislike about Totango?

Defining a successplay is a bit complicated with the kind of conditions that have to be put in to make it work. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Totango is helping me make client onboarding automated so that I can scale and onboard as many customers as possible in one go. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi Siddharth, thank you for taking the time to share your review, we strive to provide a 10/10 experience and appreciate your feedback. We have passed along your feedback to our internal team. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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Camila Z.
CZ
Agronomic Engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Totango?

Totango is a powerful tool, with a vast list of tools you can use and customize for your company. It seems complex at first but with a great Onboarding experience it turns super easy to use Review collected by and hosted on G2.com.

What do you dislike about Totango?

The onboarding stage was long (almost 2 months), until we had the end user training. Also, the platform is only set in English, so it might be an issue for non-english speakers Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Our company is growing fast, and our way to manage customers started to be unscalable (Docs, Spreadsheets, etc). Totango offered us a tool to manage customers that allow us to have all the information in the same format and in the same place. It also makes customer handovers between team members easier. And it helps us to keep track of our customer health and other metrics easily and automatically Review collected by and hosted on G2.com.

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Response from Megan Hales of Totango
Editedit

Camila,

Thank you for taking the time to share your onboarding experience with us as well as how you are leveraging the platform to scale your business while providing the support and and services your customers deserve. We are delighted to hear it is also helping with handoffs and providing access to all data needed to ensure excellence. We LOVE to see people get out of this spreadsheets! In regards to onboarding, every team has different needs - while it was longer than you would have liked, it sounds like the time is paying off. Lastly, thank you for the feedback regarding language - passed on to the team, it is a great suggestion!

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Verified User in Insurance
AI
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Totango?

I love having automated campaigns and internal tasks relating to the CX journey in one place. The advantage to them in Totango versus other platforms is the ability to trigger them from several different custom attributes. Review collected by and hosted on G2.com.

What do you dislike about Totango?

I will hit a blocker from time to time and then see that it is usually on the CX wishlist. WOuld love for these blockers to clear up quicker. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Solving the ability to have complete oversight of customer healthy as related to task management. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi, thank you for the excellent review, we are humbled by all of your kind words and for taking the time to share your feedback. We’re delighted that you’re getting value. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Best, Lorena

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AD
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

Segments allow you to pull up a specific user list very quickly, which is very useful in the context of a CSM. Review collected by and hosted on G2.com.

What do you dislike about Totango?

I would like the timeline of a client to appear directly when I search for their name in the search bar. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Totango allows me to have a global view of my client portfolio and its health. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Thank you for the great review and for taking the time to share your feedback. We really appreciate hearing about your experience. We are always listening to our customers for ways to continue to iterate and improve the platform. We would love to hear your ideas- they can be shared with our team and added to our product wishlist: https://support.totango.com/hc/en-us/community/topics/360001294011-Product-Wishlist. Best, Lorena

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Verified User in Computer Software
UC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

Totango has great tools to organize your day and keep track of client data and performance. I highly recommend Totango for any Account Manager who wants an efficient way to work. Review collected by and hosted on G2.com.

What do you dislike about Totango?

I haven't found anything yet. Totango has great features and is contently improving its tool to better serve the account manager in a customer-centric approach. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

They are doing a great job in working with my management team to better integrate with our sales representative's CRM, Sales Force. Review collected by and hosted on G2.com.

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Łukasz W.
ŁW
C
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review
What do you like best about Totango?

Automations and the possibility to segment customers. The entire tool is designed to create automated or manual success campaigns which can help to deal with a vast number of contacts from your database Review collected by and hosted on G2.com.

What do you dislike about Totango?

I would add more courses/training paths. The tool is powerful but on the other hand, it can take a while before you discover the full potential of Totango. Maybe Totango customer success team could do more about that :) Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Automation of reach outs - especially if you want to target low revenue-generating or freemium customers. On the other hand, it helps to track the effectiveness of all actions and automates Customer Success Manager activities. People no longer forget about the specific activities as the completion of one triggers a new step to do :) Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi Lukasz,

Thank you for your excellent review. Glad to see your feedback regarding courses and training! We recently launched Creator Campus (campus.totaango.com), which includes 4 learning tracks with self-paced courses and over 50 videos. We're adding more content every month to help customers reach better outcomes even faster. We also offer webinars on different topics to help provide you with a way to also connect with our CSM and other Totango experts. Feel free to sign up and join us anytime. https://www.totango.com/learn/lessons - Best, Lorena

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Karla L.
KL
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI
What do you like best about Totango?

Being able to manage everything from a single platform, client and internal communications Review collected by and hosted on G2.com.

What do you dislike about Totango?

does not have the option to make the Gantt chart of a process available Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Channel the onboarding process from a single platform Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Totango?

Customer success is easy to see with health scores and plans. Review collected by and hosted on G2.com.

What do you dislike about Totango?

A lot of manual work to get each customer set up on the right footing. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Overviews of customer health Review collected by and hosted on G2.com.

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Josh M.
JM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Totango?

I find Health Scores, Automation, and data management great. Review collected by and hosted on G2.com.

What do you dislike about Totango?

Complexity with configuration, and not enough help with onboarding. We requested to import data, which stalled. We have not heard back on this status from our CSM. Review collected by and hosted on G2.com.

What problems is Totango solving and how is that benefiting you?

Totango is helping us solve measuring customer health. We are using this function for a broader NRR analysis for our clients. Review collected by and hosted on G2.com.

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Response from Lorena Fikes of Totango
Editedit

Hi Josh,

Thank you for your review and feedback. We appreciate all customer feedback and strive to provide a 10/10 experience. I believe Shair who supports Product operations reached out to help with your configuration questions. We would love to hear from you to support your needs with your data. Please reach out to Shai directly at shai@totango.com.

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