Video Reviews
Conference Feedback
1,038 Totango Reviews
Overall Review Sentiment for Totango
Log in to view review sentiment.
The best part about using Totango is its flexibility - you can group accounts by various data, build insights, create notifications, trigger internal and external tasks, and so much more. Truly, it's been a game changer - If I need something done or a new process, there's usually always a way to make it work in Totango. Review collected by and hosted on G2.com.
I miss being able to directly integrate with my Google Calendar for booking meetings / meeting insights, but I've read this is on the roadmap! Review collected by and hosted on G2.com.
It's difficult to choose, but I think I would have to say successplays/campaigns really stand out for my companies needs. The customization possibilities are endless Review collected by and hosted on G2.com.
I'm still a newbie to Totango, but I know that our DSO team is having to rearrange their thinking of our to utilize the system to work for their parent/child relationships. Not a terrible thing but the initial thought process turned out to be a little different Review collected by and hosted on G2.com.
It's good to assign tasks and as a support tool Review collected by and hosted on G2.com.
It's difficult to follow up on tasks, visibility is challenging sometimes. Metric boards could be user friendly. Review collected by and hosted on G2.com.
Totango is our tool to track our activities with our existing customers.
Totango is being used by all our Customer Facing executives and managers, filling weekly updates on customer interactions, action items, feedback, etc.
Totango is an excellent tool for having same information and understanding of our activities with each customer and everyone interacting with them. Everyone has the same information and knowledge of weekly updates with them.
The combination of Totango and SalesForce provides smooth and complete information from sales to ongoing support and production.
We highly recommend this tool! Review collected by and hosted on G2.com.
We started not long ago using Totango and I cannot mention a specific area that we dont like. It requires of course to fill initial information but its obvious that this activity is needed to properly get what we expect from the tool. Review collected by and hosted on G2.com.
How easy and quick it is to access customer data, create successplays and automated campaigns. Integration with different CRMs. Review collected by and hosted on G2.com.
Options to create Dashboars may be limited at times and could be improved. Review collected by and hosted on G2.com.
Ability to dice and slice your data into meaningful chunks to help you drive business decisions. Automation of our internal processes and variety of campaigns. Review collected by and hosted on G2.com.
Initial set-up was a bit of a challenge, once we passed that stage things were a lot more smoother. Review collected by and hosted on G2.com.
Good for automated campaigns, we can update account status, log calls in Salesforce. Review collected by and hosted on G2.com.
User Interface is overwhelming, we still have Salesforce as our primary Review collected by and hosted on G2.com.
Totango has automation for important tasks, customer communications and nurture campaigns that take some of the otherwise manual work off the plate of your CS team. Review collected by and hosted on G2.com.
Totango sometimes has limitations on reporting that can make the way we use accounts and products owned by accounts difficult to distinguish, analyze and make decisions on. Review collected by and hosted on G2.com.
Totango has been easy to use and easy to set up. We have been able to track our accounts better and better understand what needs to be done for the day. Review collected by and hosted on G2.com.
We have had a couple of bugs with the software. We had some email campaigns not go out but it was fixed quickly. Review collected by and hosted on G2.com.
