Totango Reviews & Product Details - Page 37

Totango onboarding team did an outstanding job of getting our platform up and running in a short amount of time. Review collected by and hosted on G2.com.

There are a few integrations we would like to see in the future (JIRA & NetSuite) Review collected by and hosted on G2.com.

Totango is a software that is very easy to use, and its interface is very user-friendly. Totango is one of the top customer success software you'll ever find in the market. Has a lot of features compared to its competitors. Most importantly, it is cheap. Review collected by and hosted on G2.com.

I've read a lot of reviews here before posting mine, and I can say that I would agree with most of them. Totango would sometimes become slow, especially when tasks are excessive. But that is the only negative thing that I could say. I've used Totango every day for the past two years, and there is nothing I could complain about Totango. Review collected by and hosted on G2.com.

For me, as an everyday user of Totango, what I like the best about Totango is its simplicity to use. Totango is not complex at all, it has a user-friendly interface which many users would agree. All of your tasks, customer's accounts and many other things are just one click and scroll away. Review collected by and hosted on G2.com.

Every software that's ever been made has its own flaws. That's why software companies have their own developers and moderators that could help improve the software they are selling. In Totango's case, many users would complain about how sometimes its page loads slowly. Many would attest but that's the only thing that I could dislike about Totango and I am sure that they are currently working on how to improve that. Review collected by and hosted on G2.com.

I love two things. the exposure it gives our product in the marketplace, and the support and help that I have received from the account managers in my timezone: Anoushka and Laura. Review collected by and hosted on G2.com.

The only downside is that the impact we have in our industry is tempered by a "weighted" scale that includes company employee size and social media footprint. Review collected by and hosted on G2.com.

Automation and customizable templates are very useful. The onboarding team was incredibly helpful. Health scoring is great. Campaigns are easy to design and initiate. Review collected by and hosted on G2.com.

Can't attach documents to campaigns. Implementation took a few weeks longer than I'd expected. Review collected by and hosted on G2.com.

Totango allows our team to gain full visibility into our customer landscape. It has allowed me to combine multiple datasets and systems all into one easy to use platform. The value of totango, for the price you pay is exceptional. Review collected by and hosted on G2.com.

It would be helpful if there was more flexibility to the system attributes adn the way in which totango calculates "Contract Value." Our business model doesn't follow the traditional SaaS model, so it would be great if there was more customization available. Review collected by and hosted on G2.com.

totango is great for tracking and following up with customers, which in turn makes your customer experience better and as a result, retain customer business. Totango's daily reminders are a great way to stay connected and on top of customer relationships Review collected by and hosted on G2.com.

At first i wasn't really a fan of to tango because it just felt like extra work, however as i get to know the platform more and its become extremely useful and the possibilities with totango are endless. if you know how to use totango you'll love it. Review collected by and hosted on G2.com.

It makes the day-to-day job easier and keeps us accountable. It's easy to find accounts and track health, and I love the ability to add touchpoints via email by BCCing Totango. Review collected by and hosted on G2.com.

Sometimes the data gets deleted out of the blue, and updating fields is a bit cumbersome, as in, you need to do multiple clicks to save field information. For example, it is easier to update fields in Airtable, and I would love to see something like this in Totango in the future. Review collected by and hosted on G2.com.

The segments to analyse my portfolio, the touchpoint to have a feedback on my time line, the portfolio health Review collected by and hosted on G2.com.

I don't use tasks yet but i have to espacially for the client call back. Review collected by and hosted on G2.com.

I really appreciate the user interface of Totango. It's quite intuitive and easy to navigate which is important while being on a call with a customer. I also like the service that comes along with the product! Review collected by and hosted on G2.com.

I would love for an integration with Outlook along with two separate categories for the touchpoints we have with customers. For examples, it would be great to have a section with the weekly or monthly success touchpoints and then another area for day-to-day interactions. Review collected by and hosted on G2.com.