Video Reviews
Conference Feedback
1,038 Totango Reviews
Overall Review Sentiment for Totango
Log in to view review sentiment.
Totango was pretty easy to implement, and once you get used to the nomenclature, it is pretty easy to maintain and add functionality. We bought it so that we could have ongoing email campaigns and drip campaigns/plays that allowed us to get a hold of our customers more passively. The health scoring is also very good, and we have a lot of control over the combination/makeup of the health score. Review collected by and hosted on G2.com.
Learning the new terms is a bit difficult, and getting the information (like usage) is a bit of a pain. Probably not more than another platform, but still a lift. Review collected by and hosted on G2.com.
Totango support us with working more efficient and providing the insights that we need around our customers to take the rights steps to make them successful Review collected by and hosted on G2.com.
Most of our contacts at Totango are in the U.S. making the window to meet limiited. Review collected by and hosted on G2.com.
Totango is very simple to use with minimal training. I like that any one on our team can help develop our processes and share them to everyone. Review collected by and hosted on G2.com.
I wish there was a way to easily integrated email tracking with a gmail plug-in. You currently have to BBC a totango email account to have every email logged into totango. I did make a request for this feature and they have put it on their wish list. Review collected by and hosted on G2.com.
Totango is easy to use and learn. It puts all my customer information in one easy place to access, and helps me to track each accounts needs and specific goals. Review collected by and hosted on G2.com.
There have been occasional technical difficulties, but Totango has promptly resolved these, and I have always been notified of them as they occur. Review collected by and hosted on G2.com.
Scalability. I am slowly but, indeed, incorporating the tool into my daily activities. I am looking at every interaction and seeing if it applies to my entire portfolio. Review collected by and hosted on G2.com.
I haven't run into anything particularly to call out as a dislike. It is more of my resistance to completing tasks as usual instead working inside the application or tagging the emails with Totango touchpoint DL to bring in my engagements. We resolved the biggest issue revolving around data integration and having a solid list of contracts. Review collected by and hosted on G2.com.
Totango offers the same features, functionality, and value as others in the space for a fraction of the cost.
Not only that, but they have an outstanding team that is helpful and responsive. Review collected by and hosted on G2.com.
There is a bit more manual setup required than with some other tools, but for the cost, it is a more than acceptable trade-off. Review collected by and hosted on G2.com.
I like the extensive list of features.
You can basically do everything you need to as a head of CSM.
You can feel a bit "lost" with this list of features but their onboarding process is great. Review collected by and hosted on G2.com.
Even if their onboarding process is great, the set up can be quite complex.
You have to be 100% sure of what process you are trying to implement because it's really difficult to start over.
There are still some bugs in the UI or in the data.
The bulk upload feature is a bit difficult to use.
Cost of entry is high. Review collected by and hosted on G2.com.
Totango has really been a game changer for the Success Team - their reporting & their Success plays allow the AMs to focus on growth while it automates the reactive daily tasks for them. We barely started scratching the surface and it has helped tremendously Review collected by and hosted on G2.com.
Learning all the tips & tricks can be time-consuming. Its user friendly but I still haven't picked up all of the great features it provides Review collected by and hosted on G2.com.
We have customized campaigns that we send to new customers through onboarding and beyond. This has greatly helped our customer adoption. Review collected by and hosted on G2.com.
Not much - but I can connect with their team regularly with all the questions our team has and get those addressed in a timely matter. Review collected by and hosted on G2.com.
