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1,038 Totango Reviews
Overall Review Sentiment for Totango
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Totango has given us the ability to see things that we just could not see before. It is improving all the time, and the support that we get is top-notch. We are currently implementing Multi-Dimensional Health. This will be a game changer in the fact that Client Health will now be more objective, as opposed to being very subjective in the past. Review collected by and hosted on G2.com.
Would like more ways to slice data within Totango. Need to use Power BI for reporting on many issues. Improvements have been made here but would still like to see easier ways to send reports to others, especially non-Totango users. Review collected by and hosted on G2.com.
I love the straightforward way Totango facilitates a best practice for CS teams. I am able to bring all my data into one spot and use it to empower my CS team to continuous improve our relationship with customers. The mutli-dimensional health makes it easy to take into account the different ways we interact with customer and expect them to interact with our tool based on customer type and other attributes. Review collected by and hosted on G2.com.
So far the only issue I have run into is that Totango does not natively roll up the Jira tickets I have integrated into the total ticket volume. Instead I have to have someone on my team manually summarize the data on our end before uploading to Totango. Review collected by and hosted on G2.com.
The ease of integration is the best. I was able to connect it to Zoho, Zendesk as well as internal tools with the help of intermediate platforms like Zapier and Power Automate Review collected by and hosted on G2.com.
Reporting in Totango is still a bit off. It is not as easy to learn and thus it gets somewhat tricky to generate the exact results using segments and filters. Review collected by and hosted on G2.com.
Customer sentiment and API sync to Salesforce. This has greatly helped clean up our CRM and allowed us to have better/more accurate notes on accounts. Review collected by and hosted on G2.com.
Reporting or building segments is not very intuitive. I also feel that the health ranking is somewhat misleading. It is heavily weighted on touchpoints. I'd like to see a more dynamic score. Review collected by and hosted on G2.com.
I get visibility about my user's behavior and can make automation based on real-time data. It is easy for my team and me to use in our day-to-day work, making us more efficient. Review collected by and hosted on G2.com.
The totango's version that my company pays doesn´t give us all the flexibility we need to make some automation and the same with data. Sometimes we don't have the information in totango after one month of the client cancellation. Review collected by and hosted on G2.com.
The automation makes it easy to follow the flow and tasks don't get forgotten. Review collected by and hosted on G2.com.
Sometimes glitchy, you need to reload a page or leave and come back. Review collected by and hosted on G2.com.
I love the adoption sessions we get about all the features of the tools, new or not so new, it is always great to learn how to use the most of the tool, trusting you get the info at first! Review collected by and hosted on G2.com.
Just the time that it will take me to understand how to organize my information. Review collected by and hosted on G2.com.
The automatation capabilities of Totango are very powerful to automate manual workflows and send mass communiation to increase adoption of our product. I believe the templating provided is very powerful as well. Review collected by and hosted on G2.com.
The learning curve of getting started with Totango was quite hard as there are a lot of features. It was not always easy to find my way in how I could achieve my personal objectives in the tool. Review collected by and hosted on G2.com.
I use Totango since 1 year and I haven't encountered any bugs on the platform.
It's pretty easy to learn how to use this tool Review collected by and hosted on G2.com.
When there are more than 1000 users in a console, we have to put the email adress of all users with whom we have had contact in our touchpoint. This is a waste of time.
+ Too many options! Every time I have to do a touchpoint on totango, and I do it every day, I have to do at least 50 clicks, and if I forget one, it can make everything else useless! Review collected by and hosted on G2.com.
